PCN Call and Recall Immunisation Administrator

Job description

Job responsibilities

PCN Call and Recall Immunisation Administrator

Job Description

(Possible Secondment)

Post Title: PCN Call and Recall Immunisation Administrator X3

Reporting to: Primary Care Network Manager

Accountable to: Primary Care Network Manager

Working hours: 32 hours per week

Overall purpose of the post

To support the PCN in increasing uptake of all immunisations.

As a Recall Administrator you will need to be an effective and efficient communicator to be able to undertake and prioritise a variety of administrative duties.

The post-holder occupies a particular position of responsibility and trust, as they have access to sensitive patient information. The post-holder should have excellent organisational skills and the ability to work as part of a team and on their own initiative.

Management Structure

The Call and Recall Immunisation Administrator will work as part of a team of three, who will all be employed by the Poplar & Limehouse Health and Wellbeing Network.

Each person will be based in and responsible to, one of three PCNs in the East of Tower Hamlets.

Key responsibilities of the Post

The main responsibilities of the post-holder will be to:

• Recall and book patients that are due for a particular vaccination i.e. MMR, Flu, Covid-19 etc.
• Carrying out searches on EMIS to identify eligible patients.
• Support maximal achievement of QOF, LES KPIs, and national vaccination campaigns.
• Set up and run clinical reports and searches.
• Ensure accurate reporting.
• Analyse data for quality purposes.
• Work closely with Practices to improve immunisation uptake.
• Liaise with ICB during covid campaigns.
• Liaise with necessary teams to add clinics and ensure patients identified and recalled in a timely manner.

Check accurate coding of patient notes and amend under the direction of the lead clinicians.

Maintain an up-to-date awareness of current Imms and Vaccs policies.

Undertake additional duties where appropriate as requested by Line Manager.

Undertake on-going personal development through participation in appraisal and supervision.

Manage and organise own time and activities

a. Keep adequate records of the work undertaken as agreed with Line Manager.

b. Alert Line Manager to any issues in work (including concerns about individuals or work in the community).

c. Take an active part in development of own knowledge and skills in community-based development.

d. Seek advice and support as and when appropriate.

e. Attend all relevant and required training and comply with Network arrangements for continuing professional development.

f. Work flexibly as required including out of core hours, agreeing time off in lieu (TOIL) in advance with the Line Manager

Organisational policies / General Terms

a. Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training/development activities including performance and development reviews.

b. Ensure that all duties and responsibilities are discharged in accordance with the Networks/Employers policies and procedures, Code of Conduct and relevant regulations and legislation.

c. Comply with the equal opportunities and diversity policies ensuring anti-discriminatory practice within the service area.

d. Ensure that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the PCN.

e. This job description is a guide to the level and range of responsibilities you will be expected to undertake. It may be changed from time to time to reflect changing circumstances and demands. As directed, you will undertake additional duties and responsibilities that may arise commensurate with the grade of the post and within the capabilities of the post-holder.

Flexibility

Provide cover for members of the team during episodes of sickness or annual leave. Be prepared to be flexible, and work at other sites. You should be able to respond flexibly and positively to changes in the requirements of this post. This job description is therefore a guide to the level and range of responsibilities the post-holder will be expected to undertake initially, and the duties of the post may be altered from time to time to meet the changing demands.

The post-holder will be expected to undertake additional duties as the requirements of the post changes. Be prepared to undertake any additional duties as directed by your Line Manager or senior managers.

Person Specification

General

Essential

• Willingness to work outside of normal working hours
• Willingness to travel and work across multiple Practices

Knowledge

Essential

• Knowledge of EMIS
• Understanding the importance of increasing immunisation uptake inclusion
• Knowledge and understanding of confidentiality issues
• Knowledge/understanding of safeguarding

Desirable

• Knowledge and understanding of data protection issues
• Understanding of current key health issues

Qualifications

Essential

• A minimum of 5 GCSEs including English and Maths - standard education (literate and numerate)
• or
• comparable qualifications

Desirable

• Motivational Interviewing training/qualification

Experience

Essential

• Experience of organising and managing events
• Experience of working with the general public
• Experience in an administration role
• Experience of working in a team
• Experience of working in a healthcare setting
• Experience of working closely with colleagues, and managers
• Able to demonstrate experience of working in NHS, local government or voluntary and community sector cultures and structures

Desirable

• Experience of using behaviour change approaches (Motivational Interviewing)
• Experience working in a busy office environment

Skills and Abilities

Essential

• Excellent organisational skills including prioritising work
• Self-starting and energetic
• Experience of working unsupervised and using own initiative
• Problem solving abilities.
• Ability to work as a team member and independently
• Accurate and efficient data collection and input; especially at community level
• Good organisational skills
• Creative and innovative
• Able to engage and talk to people face-to-face and on the telephone
• Working with groups
• Proficient in the use of IT and able to learn new systems easily
• Professional telephone manner
• Communicate effectively with other team members
• Communicate effectively with patients and carers

Desirable

• Able to identify, assess and manage risks
• Data analysis

Disposition

Essential

• Respect for the autonomy of others, and valuing their capabilities, strengths, attitudes and contributions
• Enthusiasm and skills to work on behalf of and with local residents collaboratively
• Ability to cope with stressful situations and difficult people
• Organised and flexible approach to work
• Commitment to Equal Opportunities
• Reliable, good attendance record

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Poplar & Limehouse Health & Wellbeing Network PCN

Address

21 Newby Place

London

E14 0EY

Employer's website

http://www.poplarandlimehousehealthnetwork.com (Opens in a new tab)