Cook Lane Surgery

GP Care Navigator

Information:

This job is now closed

Job summary

Dr Jabbar and Dr Khan of Cook Lane GP surgery are looking for a receptionist/ administrator to join our friendly team to help support the practice.

Main duties of the job

We are seeking a confident, well mannered and highly motivated individual to contribute to the effective and efficient running of the practice reception providing an excellent service to our patients. To deal with all general enquiries in person or over the telephone. To receive and make telephone calls as required ensuring accuracy of details. To book appointments as needed and to be aware of and maintain confidentiality at all time.

About us

We are a small GP surgery in the heart of Heckmondwike. Our patient list is around 3000. We strive to offer exceptional service and we deliver the best possible outcomes in patient care. We are a small team who all work together and share the workload. We have 2 x GPs 1 x ANP, 1 Practice Nurse, 1x HCA. We also offer services and work closely with our PCN and hold clinics to support these services which include Social Prescriber, Diabetes Specialist Nurse, Physiotherapist and Mental Health Key Worker. We offer support to all our staff in Mental health and Well-being and ensure all are treated well.

Details

Date posted

30 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2166-23-0001

Job locations

Cook Lane

Heckmondwike

WF16 9JG


Job description

Job responsibilities

Job responsibilities

Deal with patient enquiries efficiently and courteously whether face to face of by telephone.

Answering phones in a timely manner.

Processing request for appointments, visits and telephone consultations and ensuring that patients are directed to the appropriate healthcare professional or signposted to the relevant service.

Dealing with prescription requests within the timeframe standard set.

Liaising with local hospitals, pharmacies and other healthcare professionals as required.

Daily management of tasks and patient notes.

Maintaining patient records and updating contact numbers and addresses as required.

Registering new patients.

Attend mandatory training sessions.

Dealing with any queries from clinicians in a timely manner.

Ensure opening and closing procedures are followed as appropriate.

Any other duties considered appropriate to the post.

Job description

Job responsibilities

Job responsibilities

Deal with patient enquiries efficiently and courteously whether face to face of by telephone.

Answering phones in a timely manner.

Processing request for appointments, visits and telephone consultations and ensuring that patients are directed to the appropriate healthcare professional or signposted to the relevant service.

Dealing with prescription requests within the timeframe standard set.

Liaising with local hospitals, pharmacies and other healthcare professionals as required.

Daily management of tasks and patient notes.

Maintaining patient records and updating contact numbers and addresses as required.

Registering new patients.

Attend mandatory training sessions.

Dealing with any queries from clinicians in a timely manner.

Ensure opening and closing procedures are followed as appropriate.

Any other duties considered appropriate to the post.

Person Specification

bi-lingual

Desirable

  • Punjabi or Urdu speaking

Qualifications

Essential

  • Qualifications
  • Essential
  • GCSE grade A to C in English and Maths
  • Experience of working in a customer facing role

Desirable

  • Desirable
  • Experience of working in a healthcare setting.
  • Knowledge of Systmone
Person Specification

bi-lingual

Desirable

  • Punjabi or Urdu speaking

Qualifications

Essential

  • Qualifications
  • Essential
  • GCSE grade A to C in English and Maths
  • Experience of working in a customer facing role

Desirable

  • Desirable
  • Experience of working in a healthcare setting.
  • Knowledge of Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cook Lane Surgery

Address

Cook Lane

Heckmondwike

WF16 9JG


Employer's website

https://albionsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cook Lane Surgery

Address

Cook Lane

Heckmondwike

WF16 9JG


Employer's website

https://albionsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Melanie Lockwood

melanie.lockwood@nhs.net

+441924402073

Details

Date posted

30 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2166-23-0001

Job locations

Cook Lane

Heckmondwike

WF16 9JG


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