GP Receptionist/Administrator

Job summary

We are seeking a professional and organised GP Receptionist/Administrator to join our medical practice team. The successful candidate will be the first point of contact for patients and visitors, responsible for delivering excellent customer service while managing administrative tasks efficiently. This role offers an opportunity to work in a supportive environment, contributing to the smooth operation of the practice and ensuring patients receive exceptional care from the moment they arrive. The position is paid and suitable for individuals with previous administrative experience or office skills looking to develop within a healthcare setting.

Main duties of the job

Duties

• Greet patients and visitors warmly, ensuring a welcoming environment
• Manage appointment scheduling and cancellations using practice management software
• Answer incoming phone calls with professionalism and courtesy, providing accurate information or redirecting as necessary
• Maintain accurate patient records through data entry and updating electronic health records systems
• Handle correspondence, including emails and postal mail, ensuring timely responses
• Assist with administrative tasks such as filing, photocopying, and organising documents
• Support the team with general clerical duties to ensure efficient practice operations
• Ensure confidentiality and data protection standards are upheld at all times

Qualifications

• Prior office or administrative experience is desirable but not essential ideally within a healthcare environment
• Excellent organisational skills with the ability to prioritise tasks effectively
• Good telephone etiquette and communication skills to interact professionally with patients and staff
• Ability to work independently as well as part of a team in a busy environment
• Organised, reliable, with a keen eye for detail and confidentiality

This role provides an excellent opportunity for motivated individuals seeking to contribute to a caring healthcare environment while developing their administrative skills.

About us

Orchard 2000 Group Practice is a forward thinking, dynamic, training practice set in the north west side of the city of Hull.

Our aim is to provide high quality healthcare for all. We are a large innovative practice operating from two sites situated in Hull. We are looking to recruit an enthusiastic GP receptionist/administrator.

About us

Highly motivated team of individuals who all work together in a welcoming and supportive environment

Stable and long-established large practice operating from two buildings.

Our patient list size is approx. 10,000.

Clinical team consists of 2 GP partners and 1 salaried GP, 5 ANPs, 1 Physicians Assistant, and onsite medicines management team.

Practice Nursing and Admin Teams who absorb most of the chronic disease, tasks, non-complex clinical care and admin work, all geared towards reducing GP and ANP workload.

SystmOne clinical system