The Village Surgery

Medical Receptionist (Business Admin Apprenticeship)

The closing date is 28 October 2025

Job summary

The Village Surgery is a well-established GP practice dedicated to providing high-quality, patient-centered care in a friendly and supportive environment. We pride ourselves on our commitment to the local community and on maintaining a welcoming atmosphere for both patients and staff. As part of our team, youll join a group of skilled clinicians, administrators, and support staff who work together to deliver excellent healthcare.

We are seeking a motivated and enthusiastic Apprentice Medical Receptionist to join our busy and friendly healthcare team. This is an excellent opportunity for someone looking to start a career in healthcare administration while gaining valuable hands-on experience and a recognised qualification.

Main duties of the job

Greet and assist patients in a professional and courteous manner.
Handle incoming phone calls and manage appointment bookings.
Update and maintain patient records accurately and confidentially.
Support clinical staff with administrative tasks.
Process repeat prescription requests and referrals.
Ensure the reception area is tidy and welcoming at all times.

About us

At The Village Surgery, we believe in investing in our people. Youll be part of a supportive team that values training, development, and wellbeing. Our practice has a strong community focus, and we take pride in providing compassionate, high-quality care for our patients. Working here offers a great opportunity to learn from experienced professionals and make a real difference every day.

The apprenticeship training will be delivered by Newcastle City Learning and attendance at college is required once a month. Following completion of the programme and passing the final assessment, you will achieve the Business Administrator level 3 apprenticeship Standard.

Date posted

16 October 2025

Pay scheme

Other

Salary

£7.55 an hour

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

A2163-25-0003

Job locations

Dudley Lane

Cramlington

Northumberland

NE23 6US

Job description

Job responsibilities

Provide general support to the Practice team while maintaining a positive, professional, and welcoming attitude toward patients and visitors, both in person and over the phone.
Greet, assist, and guide patients courteously and efficiently, ensuring they are directed to the appropriate healthcare professional or service.
Carry out a range of administrative tasks to support the smooth operation of the Practice, including secretarial and clerical duties for clinical staff and other team members.
Promote clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare agencies.

Job description

Job responsibilities

Provide general support to the Practice team while maintaining a positive, professional, and welcoming attitude toward patients and visitors, both in person and over the phone.
Greet, assist, and guide patients courteously and efficiently, ensuring they are directed to the appropriate healthcare professional or service.
Carry out a range of administrative tasks to support the smooth operation of the Practice, including secretarial and clerical duties for clinical staff and other team members.
Promote clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare agencies.

Person Specification

Essential

Friendly, approachable, and professional attitude.
Excellent communication and interpersonal skills.
Good organisational skills and attention to detail.
Basic IT skills, including Microsoft Office.
Willingness to learn and develop new skills.

Desirable

GCSEs (or equivalent) in English and Maths are desirable.

Person Specification

Essential

Friendly, approachable, and professional attitude.
Excellent communication and interpersonal skills.
Good organisational skills and attention to detail.
Basic IT skills, including Microsoft Office.
Willingness to learn and develop new skills.

Desirable

GCSEs (or equivalent) in English and Maths are desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Village Surgery

Address

Dudley Lane

Cramlington

Northumberland

NE23 6US

Employer's website

https://www.the-village-surgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Village Surgery

Address

Dudley Lane

Cramlington

Northumberland

NE23 6US

Employer's website

https://www.the-village-surgery.co.uk/ (Opens in a new tab)