Job summary
Our busy City centre GP surgery requires a Medical Receptionist to support the smooth
running of the practice. You will need to be cheerful, helpful and like working as part of a team, supporting each other in all aspects of the role.
This is a part time position, working the following hours -
Monday 12.30pm
6.45pm = 6.25hours
Tuesday 1pm - 5pm
= 4
hrs
Wed 8.30am - 1 = 4.5 hrs
Thurs off
Friday 12pm - 6.45pm =
6.75 hrs
TOTAL 27
You will be
required to ensure the reception area of the Practice runs efficiently and provide
a high level of service to patients, doctors, nurses and other members of the
Practice team.
Main duties of the job
Duties of this position include booking appointments and dealing with patient requests over the phone or face to face, keeping patient data up to date using the practices own computer system, filing and handling repeat prescription requests. Processing emails via Outlook and general housekeeping The post will require a good level of IT knowledge, including dealing with emails and attachments, and the use of Microsoft Outlook.
Excellent communication skills, a flexible approach to life, a polite telephone manner, ability to work under pressure and understanding of patient confidentiality are essential.
You will have a good standard of education with the ability to work as part of a team and work on your own initiative.
Previous GP Surgery experience, NHS or health related background, a computer qualification and/or AMSPAR training would be advantageous for this position but not essential
About us
We are a 12600 patient practice operating over 2 sites within Hereford city.
We pride ourselves in being helpful and supportive at all times to patients and colleagues. You will need a cheerful disposition, a good telephone manner, have a willingness to learn and be keen to help patients at all times.
Flexibility is essential as you will be expected to provide additional hours to cover annual leave and sickness at both sites as the need arises and often at short notice.
The NHS pension scheme will be available to you as will an employee assistance program, which offers counseling support to you and your family members.
Job description
Job responsibilities
JOB
TITLE: RECEPTIONIST
REPORTS TO: PARTNERS
AND PRACTICE MANAGER
HOURS: 27 hours per week plus additional hours
to cover annual leave and holidays.
The surgery needs
reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should
the need arise.
Place of work- The hours of this post may be split
over 2 sites
Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)
AND
Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
- Ensure an effective, efficient, polite and
courteous reception service is provided to patients and any other visitors
to the Practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Computer :
- Book appointments
- Deal with emails and reply accordingly.
- You must be able to use email and
attachments via Microsoft outlook.
- Enter requests for home visits into the
visit book on computer, ensuring careful recording of all relevant
details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and
ensure that they are ready for collection by the patient within 48 hours
or sooner if needed.
- Enter patient information on to the
patients computer records as required.
- Advise patients of relevant charges for
private (non General Medical Services) services, accept payment and issue
receipts for same.
- There will be an opportunity to learn how
to scan and code clinical information onto patients records for a
suitable candidate.
- Patient notes and correspondence:
Ensure correspondence, reports, results etc are
filed promptly and in the correct records, ensuring that all recent
correspondence is available when patients are seen.
Change patients addresses or contact details on
both computer and paper records
Ensure records are kept in good repair with all
necessary information on the outside cover clearly visible.
Open up premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off and the alarm
activated.
ensure
the kitchen is kept clean and tidy and tidy the waiting room in turn with other
staff
Other work:
Testing urine samples as requested by clinicians
Photocopying as requested
Emptying
bins and leaving surgery clean and tidy after evening surgeries plus any other
cleaning duties as required.
- Undertake any other additional duties appropriate to the post as
requested by the Partners or the Practice Manager.
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and
other healthcare workers. They may
also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Practice may
only be divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as defined in the practice Health
& Safety Policy, the practice Health & Safety Manual, and the practice
Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace
according to Practice guidelines
Identifying the risks involved in
work activities and undertaking such activities in a way that manages those
risks
Making effective use of training to
update knowledge and skills
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and
safety hazards and infection hazards immediately when recognised
Keeping own work areas and general
/ patient areas generally clean, assisting in the maintenance of general
standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection
control training (minimum annually)
Reporting potential risks
identified
Equality and
Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the Practice as part of this employment, such training
to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality
within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication
and respond accordingly
Contribution
to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies,
standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB
TITLE: RECEPTIONIST
REPORTS TO: PARTNERS
AND PRACTICE MANAGER
HOURS: 27 hours per week plus additional hours
to cover annual leave and holidays.
The surgery needs
reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should
the need arise.
Place of work- The hours of this post may be split
over 2 sites
Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)
AND
Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)
Job Summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
- Ensure an effective, efficient, polite and
courteous reception service is provided to patients and any other visitors
to the Practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Computer :
- Book appointments
- Deal with emails and reply accordingly.
- You must be able to use email and
attachments via Microsoft outlook.
- Enter requests for home visits into the
visit book on computer, ensuring careful recording of all relevant
details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and
ensure that they are ready for collection by the patient within 48 hours
or sooner if needed.
- Enter patient information on to the
patients computer records as required.
- Advise patients of relevant charges for
private (non General Medical Services) services, accept payment and issue
receipts for same.
- There will be an opportunity to learn how
to scan and code clinical information onto patients records for a
suitable candidate.
- Patient notes and correspondence:
Ensure correspondence, reports, results etc are
filed promptly and in the correct records, ensuring that all recent
correspondence is available when patients are seen.
Change patients addresses or contact details on
both computer and paper records
Ensure records are kept in good repair with all
necessary information on the outside cover clearly visible.
Open up premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off and the alarm
activated.
ensure
the kitchen is kept clean and tidy and tidy the waiting room in turn with other
staff
Other work:
Testing urine samples as requested by clinicians
Photocopying as requested
Emptying
bins and leaving surgery clean and tidy after evening surgeries plus any other
cleaning duties as required.
- Undertake any other additional duties appropriate to the post as
requested by the Partners or the Practice Manager.
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and
other healthcare workers. They may
also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Practice may
only be divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as defined in the practice Health
& Safety Policy, the practice Health & Safety Manual, and the practice
Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace
according to Practice guidelines
Identifying the risks involved in
work activities and undertaking such activities in a way that manages those
risks
Making effective use of training to
update knowledge and skills
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and
safety hazards and infection hazards immediately when recognised
Keeping own work areas and general
/ patient areas generally clean, assisting in the maintenance of general
standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection
control training (minimum annually)
Reporting potential risks
identified
Equality and
Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the Practice as part of this employment, such training
to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality
within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication
and respond accordingly
Contribution
to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies,
standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- Good standard of education grades A-C English and maths
- Flexible around working hours and providing cover, often at short notice
- Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
- Including Microsoft word.
- Caring manner
- Motivated
- Able to take instruction, learn new tasks quickly but know own limits with knowledge
- Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
- Able to work on own and as part of the team
- Able to use initiative
- Self motivated
- Able to work under pressure
- Good sense of humor
Desirable
- Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
- AMSPAR Medical Receptionist training
- Health background with some knowledge of medical terminology
- Customer service experience/training
- IT qualification eg UCDL
- Understanding of confidentiality
- Driving license
Person Specification
Qualifications
Essential
- Good standard of education grades A-C English and maths
- Flexible around working hours and providing cover, often at short notice
- Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
- Including Microsoft word.
- Caring manner
- Motivated
- Able to take instruction, learn new tasks quickly but know own limits with knowledge
- Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
- Able to work on own and as part of the team
- Able to use initiative
- Self motivated
- Able to work under pressure
- Good sense of humor
Desirable
- Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
- AMSPAR Medical Receptionist training
- Health background with some knowledge of medical terminology
- Customer service experience/training
- IT qualification eg UCDL
- Understanding of confidentiality
- Driving license