Job responsibilities
Job
Summary:
- To offer general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in
person or via the telephone.
- To facilitate effective communication between patients, members of
the primary health care team, secondary care and other associated
healthcare agencies.
- To undertake a variety of administrative duties to assist in the
smooth running of the practice.
Job
Responsibilities:
General
office duties/patient services
- Dealing with patient queries by telephone, in person and
electronically in a timely and effective manner in a busy office
environment
- Receiving and making telephone calls as necessary.
- Conveying messages from patients and members of the primary health
care team in an accurate and timely manner
- Entering requests for appointments or home visits onto GP or Nurse
Practitioner call-back lists, ensuring relevance and accuracy of
information recorded.
- Providing information to patients regarding relevant services and
making appointments for members of the health care team
- Maintaining patient electronic medical records and retrieving of
information from the records, where appropriate
- Constructing medical records for new patients
- Ensure existing information systems are maintained, to facilitate
the smooth running of the reception area
- Photocopying
- Faxing
- Ensure the kitchen area is kept clean and tidy.
- To ensure the reception office and waiting area are kept clean and
tidy, along with other members of the reception team.
- The above list of duties is not exhaustive and may be subject to
change as deemed necessary by the Reception Manager or a Practice Manager.
**Allocated
receptionists are identified and given training in additional duties, such as
repeat prescription processing and actioning incoming correspondence**
Premises:
- The early start receptionists are expected to open and make the
necessary preparations to receive patients.
- The late finish receptionists are expected to ensure that the
building is secured towards the end of the day, lights are out and doors
are locked.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description,
the post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health
& Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the Practice Health & Safety
Policy, to include:
- Using personal security systems within the workplace according to
Practice guidelines
- Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality
and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with Practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development
- Taking responsibility for own development, learning and performance
and demonstrating skills and activities to others who are undertaking
similar work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication
and respond accordingly
Contribution
to the Implementation of Services:
The
post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate
