Job summary
Wandsworth PCN is
looking to recruit a dedicated,enthusiastic, very well organised and
self-motivated Digital and Transformation Lead to work with our clinical and operational teams to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and to provide the inspiration, resource and tools to deliver changes in a collaborative way.
The post holder will plan, coordinate and directly support delivery of transformation activity across our 6 member GP practices.
The post holder will work closely with practice and PCN staff to understand current service models, identify challenges, agree
priorities for improvement and support these to be delivered. The post
holder will develop strong relationships with PCN member practices and will
support the planning and delivery of improvements that will provide benefits to
patients and staff.
The post holder will develop relationships with
ICSs to gain agreement and support for local transformation plans and activity,
and to support alignment with broader strategy, including the ICSs digital
strategy.
The post holder will help to develop strategy related to
transformation and improvement, aligning with larger scale strategy and
initiatives, but will focus their time on the
planning, implementation and evaluation of practical improvements that make a
difference to patients and staff in the PCN.
Main duties of the job
The core objective of the role
is to support Wandsworth PCN and member practices to deliver ongoing improvement to
services. The role will require experience in business / service improvement
with expertise in transformational change and a good understanding of general
practice systems and processes, including broad familiarity with general
practice digital systems and how they can be used to deliver improvement.
The post holder will understand and use data to drive improvement and assess
impacts.
The post holder will develop and support the delivery of transformational projects across Wandsworth PCN.
The post holder will require expertise in communications and engagement, and specifically in bringing relevant parties together to gain support and but-in to change.
The post holder will support the PCN to identify and make
progress with transformational change, and will require expertise in
understanding and interpreting national and system-wide policy developments and
initiatives to local circumstances and contexts.
About us
At Wandsworth
Primary Care Network (PCN), our mission is Serve to Care. We are friendly
team looking for like-minded people who can help us fulfill this mission and
make a real difference to our patients' lives!
We are an
innovative PCN with a growing multi-disciplinary clinical team working across
our 6 member practices, based across Battersea and Wandsworth within a maximum
of 15-20 minutes walking distance from each other.
We are a forward
thinking PCN and our multi-disciplinary team includes advanced practitioners,
paramedics, physician associates, and pharmacists as well social prescribers,
an assistant psychologist and a first contact physiotherapist. We aim to ensure
our patients are seen in the right place, at the right time, by the right
healthcare professional.
Wandsworth PCN
holds patient care at the centre of all the activity provided by its 6 member
practices. We use EMIS Web clinical systems and have embraced the advancements
of IT to enhance service provision for our patients.
Wandsworth PCN is
part of the Wandsworth GP federation, who offer support, education and training
for all our staff. The appointed general practice assistant will have the
opportunity to participate in personal and professional development
opportunities within Wandsworth and across South West London. With funding from
Health Education England supported through the South West London Training Hub.
Job description
Job responsibilities
The post holder
will be responsible for supporting business and service improvements. They will:
- work alongside Wandsworth PCNs 6 member GP practices to understand current
challenges to effective service delivery and identify solutions, including
existing best practice within the PCN,
- drive the planning and prioritisation of changes that will improve
delivery of care and improve patient and staff experience in the practices
within Wandsworth PCN;
- ensure all change is ultimately focused on improving
services for patients;
- build relationships across the PCN to develop
consensus for improvements and to ensure business and clinical staff are fully
engaged throughout the process of selection, implementation and deployment of
change;
- develop and manage an overall transformation plan for
the PCN, including identifying inter-dependencies, managing risks, considering
the potential impacts on the wider organisation, and determining resource
requirements;
- link with the ICS and other partners to gain buy-in for
transformation and to support alignment with broader strategy and improvement
approaches.
- provide hands-on capacity and support to practices in
implementing and sustaining agreed changes.
- support staff to identify and participate in relevant
training and/or professional development opportunities that will support
achievement of agreed improvements.
- support practices and staff to effectively use
existing and new technology systems and products to enable improvement.
- use PPM and improvement techniques to focus on
delivery of changes and analysis of their impacts, providing feedback to staff
on both positive and negative impacts of changes made.
- advise on innovative opportunities and support
practices to maximise benefits from innovation, through the sharing of learning
and best practice.
- develop and implement mechanisms for assessing the
impact of agreed changes.
- provide feedback to Wandsworth PCN's leadership and management teams, and to member
practices, on progress of current initiatives, capacity for change, progress and
issues so that plans can be adapted in response.
The post holder will support the effective implementation and utilisation of information and data management systems. They will:
- take a data driven approach, looking at evidence and
information available to support understanding of challenges, identify possible
solutions and track the impacts of changes that have been made;
- work in partnership with the ICS to identify
relevant data sets and to support standardisation in the use of measures for
understanding change and improvement in general practice;
- bring together data from a variety of sources
and use information to develop insights into working practices, effectively
tailoring content to meet the needs of the audience;
- effectively present and communicate data to
practices and PCN staff at all levels to increase understanding of operational
challenges;
- interpret data and highlight variation to support
open discussion about where variation is and is not warranted;
- help to support PCN and practice staff understand the
limitations of particular data sets and where other information may be
available to supplement understanding of issues;
- support and encourage a focus on
data in understanding the effectiveness of changes made;
- seek and secure analytical
resource as required to support Wandsworth PCN in developing and implementing
appropriate data and information sharing mechanisms;
- use data to track and assess
impact of changes made to operational processes, and to track trends and
developments over time.
The post holder will be have excellent skills in
communications and engagement. Their expertise will be used to :
- build and maintain good working relationships with a
broad range of internal and external stakeholders, including with the ICS;
- initiate and participate in development of effective
systems of communication and co-operation between member practices, staff, and
other members of the primary care team;
- ensure that changes are aligned with agreed clinical
priorities and have ownership and engagement from clinical leaders and staff;
- support practices to communicate changes and new
processes effectively and consistently to patients;
- identify best practice and learning from other areas
that could be applicable to Wandsworth PCN and communicate this to staff;
- make connections across the PCN to support learning
between practices and sharing of best practice;
- make connections with the ICS and other service
delivery organisations to plan and deliver changes that will improve working
between general practices and other primary care and non-primary care services;
- lead or participate in relevant working groups,
project groups, service meetings and other forums across the PCN (and ICS) to
agree changes, share learning, discuss challenges, and resolves issues.
The post holder will also be responsible for supporting supporting policy and service development. They will be required to:
- maintain a good knowledge of key policies from the
Department of Health and Social Care, NHS England and other relevant government
departments and agencies, and support PCN staff to understand and interpret
these locally;
- work with the local ICS to support the development of
overall primary care transformation strategies, including digital
transformation strategies, and their delivery;
- support Wandsworth PCN and its 6 member GP practices to adapt and apply specific
policies and initiatives to local needs and to prioritise initiatives based on
local requirements
Job description
Job responsibilities
The post holder
will be responsible for supporting business and service improvements. They will:
- work alongside Wandsworth PCNs 6 member GP practices to understand current
challenges to effective service delivery and identify solutions, including
existing best practice within the PCN,
- drive the planning and prioritisation of changes that will improve
delivery of care and improve patient and staff experience in the practices
within Wandsworth PCN;
- ensure all change is ultimately focused on improving
services for patients;
- build relationships across the PCN to develop
consensus for improvements and to ensure business and clinical staff are fully
engaged throughout the process of selection, implementation and deployment of
change;
- develop and manage an overall transformation plan for
the PCN, including identifying inter-dependencies, managing risks, considering
the potential impacts on the wider organisation, and determining resource
requirements;
- link with the ICS and other partners to gain buy-in for
transformation and to support alignment with broader strategy and improvement
approaches.
- provide hands-on capacity and support to practices in
implementing and sustaining agreed changes.
- support staff to identify and participate in relevant
training and/or professional development opportunities that will support
achievement of agreed improvements.
- support practices and staff to effectively use
existing and new technology systems and products to enable improvement.
- use PPM and improvement techniques to focus on
delivery of changes and analysis of their impacts, providing feedback to staff
on both positive and negative impacts of changes made.
- advise on innovative opportunities and support
practices to maximise benefits from innovation, through the sharing of learning
and best practice.
- develop and implement mechanisms for assessing the
impact of agreed changes.
- provide feedback to Wandsworth PCN's leadership and management teams, and to member
practices, on progress of current initiatives, capacity for change, progress and
issues so that plans can be adapted in response.
The post holder will support the effective implementation and utilisation of information and data management systems. They will:
- take a data driven approach, looking at evidence and
information available to support understanding of challenges, identify possible
solutions and track the impacts of changes that have been made;
- work in partnership with the ICS to identify
relevant data sets and to support standardisation in the use of measures for
understanding change and improvement in general practice;
- bring together data from a variety of sources
and use information to develop insights into working practices, effectively
tailoring content to meet the needs of the audience;
- effectively present and communicate data to
practices and PCN staff at all levels to increase understanding of operational
challenges;
- interpret data and highlight variation to support
open discussion about where variation is and is not warranted;
- help to support PCN and practice staff understand the
limitations of particular data sets and where other information may be
available to supplement understanding of issues;
- support and encourage a focus on
data in understanding the effectiveness of changes made;
- seek and secure analytical
resource as required to support Wandsworth PCN in developing and implementing
appropriate data and information sharing mechanisms;
- use data to track and assess
impact of changes made to operational processes, and to track trends and
developments over time.
The post holder will be have excellent skills in
communications and engagement. Their expertise will be used to :
- build and maintain good working relationships with a
broad range of internal and external stakeholders, including with the ICS;
- initiate and participate in development of effective
systems of communication and co-operation between member practices, staff, and
other members of the primary care team;
- ensure that changes are aligned with agreed clinical
priorities and have ownership and engagement from clinical leaders and staff;
- support practices to communicate changes and new
processes effectively and consistently to patients;
- identify best practice and learning from other areas
that could be applicable to Wandsworth PCN and communicate this to staff;
- make connections across the PCN to support learning
between practices and sharing of best practice;
- make connections with the ICS and other service
delivery organisations to plan and deliver changes that will improve working
between general practices and other primary care and non-primary care services;
- lead or participate in relevant working groups,
project groups, service meetings and other forums across the PCN (and ICS) to
agree changes, share learning, discuss challenges, and resolves issues.
The post holder will also be responsible for supporting supporting policy and service development. They will be required to:
- maintain a good knowledge of key policies from the
Department of Health and Social Care, NHS England and other relevant government
departments and agencies, and support PCN staff to understand and interpret
these locally;
- work with the local ICS to support the development of
overall primary care transformation strategies, including digital
transformation strategies, and their delivery;
- support Wandsworth PCN and its 6 member GP practices to adapt and apply specific
policies and initiatives to local needs and to prioritise initiatives based on
local requirements
Person Specification
Knowledge and Skills
Essential
- Ability to use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery;
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales;
- Ability to understand, interpret and present complex and/or sensitive information;
- Understanding the needs for confidentiality;
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
Qualifications
Essential
- GCSE/NVQ level 2 or equivalent
- Experience of working primary care
Experience
Essential
- Experience of working in general practice with a good knowledge of general practice systems, processes, and procedures;
- Experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment;
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships;
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation;
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
Desirable
- Experience of working with GP clinical systems i.e. EMIS Web
Personal Qualities
Essential
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation;
- An ongoing commitment to improving NHS services for the benefit of patients.
Desirable
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
Person Specification
Knowledge and Skills
Essential
- Ability to use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery;
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales;
- Ability to understand, interpret and present complex and/or sensitive information;
- Understanding the needs for confidentiality;
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
Qualifications
Essential
- GCSE/NVQ level 2 or equivalent
- Experience of working primary care
Experience
Essential
- Experience of working in general practice with a good knowledge of general practice systems, processes, and procedures;
- Experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment;
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships;
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation;
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
Desirable
- Experience of working with GP clinical systems i.e. EMIS Web
Personal Qualities
Essential
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation;
- An ongoing commitment to improving NHS services for the benefit of patients.
Desirable
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
