Job summary
Vita Healthcare Bexhill is a large GMS Practice with 3 sites in Bexhill and a 4th in the nearby village of Ninfield. We require a Site Manager to support the Practice Manager through a period of change, and who will provide leadership to our team of over 75 staff and our GP Partners.
We have a multi-disciplinary team which includes GPs, Paramedic Practitioners and Clinical Pharmacists. Our clinical team is supported by a range of administrative and reception staff, along with dispensers based at the branch surgery at Ninfield. We are an established training practice which has helped us with GP recruitment.
The Practice Manager is supported by a Operations Manager and QOF/LCS team and a team of Administration Managers.
Main duties of the job
Along with the Practice Manager and the Administrative Managers the main duties of the role include supporting 75+ staff members as well as the GP Partners. Overseeing the day to day running of the Practice.
Daily IT Issues
Supporting team training
Staff appraisals
All HR recruitment/interviews
Daily Emails
Staff contact for sickness
Attending Practice meetings
Ensuring overall CQC compliance
Patient surveys
Anything else required to help run the Practice
About us
The Practice holds the GMS Contract. Our demographic is predominantly older with a high prevalence of chronic disease with a list size of approximately 17,000 patients. We score highly on Quality Outcome Frameworks and Locally Commissioned Services. We provide a broad range of enhanced services including COPD, Diabetes, joint injections, INR monitoring and phlebotomy. In addition we offer a dermatology service, community microsuction service, travel immunisations and a contraceptive service.
We have continued to develop an innovative, multi-disciplinary approach to primary care in addition to recruiting doctors. Our team feels this is important as the GP model is changing and we need to build on our resilience for the future.
Our clinical team comprises of salaried GPs, Paramedic Practitioners, Clinical Pharmacists and GP Registrars.
We are a training practice and we host nursing students. Three of the GP's are educational and clinical supervisors for GP Registrars and Foundation Year 2 doctors.
Job description
Job responsibilities
The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
l) Manage the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Review and update practice policies and procedures.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Job description
Job responsibilities
The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
l) Manage the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Review and update practice policies and procedures.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification
Qualifications
Essential
- Leadership and change management experience
- Complaint management experience
- HR experience
- Experience of operational management
- Excellent communication skills
- Governance and organisation
- Leadership and team building skills to deliver high quality care to our patients.
Desirable
Person Specification
Qualifications
Essential
- Leadership and change management experience
- Complaint management experience
- HR experience
- Experience of operational management
- Excellent communication skills
- Governance and organisation
- Leadership and team building skills to deliver high quality care to our patients.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
