Job summary
Join our friendly and supportive GP practice as a Healthcare Assistant and play a vital role in delivering high-quality patient care to our local community. Working closely with GPs, nurses and the wider clinical team, you will support a range of patient services including health checks, routine clinical procedures and patient care support.
This is a rewarding opportunity for someone who is compassionate, organised and passionate about helping people. As a key member of our team, you will contribute to improving patient wellbeing while developing your clinical skills in a professional and welcoming primary care environment.
If you enjoy working with people, take pride in providing excellent care, and want to be part of a team that truly makes a difference every day, we would love to hear from you.
Main duties of the job
The Healthcare Assistant will support the clinical team in delivering high-quality patient care within the GP practice. Duties include carrying out basic clinical procedures, supporting health promotion and long-term condition management, assisting nurses and clinicians during treatments and minor procedures, and helping with patient assessments where appropriate.
The role also involves preparing and handling clinical specimens, acting as a chaperone when required, maintaining clean and safe clinical environments, and following all relevant clinical protocols, safeguarding requirements and infection prevention policies. The Healthcare Assistant will work closely with the wider practice team, contribute to patient safety and service delivery, and support administrative tasks when needed.
About us
Bridge Street Surgery is a well-established and friendly GP practice located in the heart of Downham Market, providing high-quality primary care services to our local community. Our dedicated team of GPs, nurses, healthcare assistants and administrative staff work closely together to ensure patients receive safe, compassionate and effective care.
We pride ourselves on maintaining a supportive and collaborative working environment where every team member is valued and respected. The practice promotes a positive team culture, open communication and a strong work ethic, enabling staff to develop their skills while delivering excellent patient care.
Working at Bridge Street Surgery offers the opportunity to be part of a welcoming practice that is committed to staff wellbeing, professional development and continuous improvement in patient services. We are passionate about creating a workplace where staff feel supported, motivated and proud to contribute to the health and wellbeing of our community.
Job description
Job responsibilities
Consult with patients and, where appropriate, their families to support assessments of patient needs.
Deliver and assist clinical staff in providing treatment, preventative care, health promotion, long-term condition management and patient education.
Work as an integral member of the general practice team.
Provide clinical support to registered nurses and other healthcare professionals.
Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety.
Act as a chaperone when required.
Ensure clinical specimens are correctly recorded and prepared for onward transportation.
Provide support to clinicians during minor operations when required.
Ensure clinical waste is removed from clinical areas and sharps bins are replaced in line with the organisations Infection Prevention and Control (IPC) policy.
Work within national and local clinical protocols where these exist.
Adhere to current legislation and practice policies, including Safeguarding Adults and Safeguarding Children procedures.
Recognise the boundaries of the role and refer patients appropriately when necessary.
Support the delivery of enhanced services and other practice service requirements.
Provide support to the administrative team as required.
Undertake mandatory training and complete induction programmes.
Contribute to and support clinical governance within the practice.
Maintain a clean, tidy and safe working environment at all times.
Attend an annual appraisal with the line manager and review progress against agreed performance and training objectives regularly.
Job description
Job responsibilities
Consult with patients and, where appropriate, their families to support assessments of patient needs.
Deliver and assist clinical staff in providing treatment, preventative care, health promotion, long-term condition management and patient education.
Work as an integral member of the general practice team.
Provide clinical support to registered nurses and other healthcare professionals.
Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety.
Act as a chaperone when required.
Ensure clinical specimens are correctly recorded and prepared for onward transportation.
Provide support to clinicians during minor operations when required.
Ensure clinical waste is removed from clinical areas and sharps bins are replaced in line with the organisations Infection Prevention and Control (IPC) policy.
Work within national and local clinical protocols where these exist.
Adhere to current legislation and practice policies, including Safeguarding Adults and Safeguarding Children procedures.
Recognise the boundaries of the role and refer patients appropriately when necessary.
Support the delivery of enhanced services and other practice service requirements.
Provide support to the administrative team as required.
Undertake mandatory training and complete induction programmes.
Contribute to and support clinical governance within the practice.
Maintain a clean, tidy and safe working environment at all times.
Attend an annual appraisal with the line manager and review progress against agreed performance and training objectives regularly.
Person Specification
Qualifications
Essential
- Care Certificate or equivalent qualification/experience such as:
- NVQ / Diploma in Health and Social Care (Level 2 or 3)
- Previous Healthcare Assistant training programme
- Competency-based training and supervised practice in a healthcare setting
- Willingness to complete additional training required for the role.
Desirable
- Has worked in a primary care environment.
- Understanding of infection prevention and control measures
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Ability to undertake vaccinations
- Understanding of the principles of ECGs
- Able to perform venepuncture
- Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
- Ability to work within own scope of practice and understanding when to refer to colleagues
- Clinical IT system user skills and thew ability to record accurate clinical notes
- Understanding of safeguarding adults and children
Desirable
- Broad knowledge of clinical Governance
- Understanding of safeguarding adults and
- Chaperone
- Understand the requirement for PSDs and associated Policy
Personal Qualities
Essential
- Ability to follow legal, ethical and clinical policy and procedure
- Knowledge of and ability to work to key policies and procedures
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Commitment to ongoing professional development
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
Desirable
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Competent in the use of MS Office and Outlook
- Good organisational skills
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Effectively utilise resources
Person Specification
Qualifications
Essential
- Care Certificate or equivalent qualification/experience such as:
- NVQ / Diploma in Health and Social Care (Level 2 or 3)
- Previous Healthcare Assistant training programme
- Competency-based training and supervised practice in a healthcare setting
- Willingness to complete additional training required for the role.
Desirable
- Has worked in a primary care environment.
- Understanding of infection prevention and control measures
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Ability to undertake vaccinations
- Understanding of the principles of ECGs
- Able to perform venepuncture
- Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
- Ability to work within own scope of practice and understanding when to refer to colleagues
- Clinical IT system user skills and thew ability to record accurate clinical notes
- Understanding of safeguarding adults and children
Desirable
- Broad knowledge of clinical Governance
- Understanding of safeguarding adults and
- Chaperone
- Understand the requirement for PSDs and associated Policy
Personal Qualities
Essential
- Ability to follow legal, ethical and clinical policy and procedure
- Knowledge of and ability to work to key policies and procedures
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Commitment to ongoing professional development
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
Desirable
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Competent in the use of MS Office and Outlook
- Good organisational skills
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Effectively utilise resources
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
