Medical Receptionist

Job description

Job responsibilities

Key ResponsibilitiesAdministration

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Filing post in medical records electronically or hard copy as appropriate

Scan and photocopy documents as requested

Open, sort and distribute incoming mail to appropriate members of the practice or other organisations as appropriate

Registration of new patients computer data entry and medical records

Deducting patients as appropriate.

Process patients change of address computer data and medical records (have knowledge of practice area.

Process repeat prescription requests in accordance with practice guidelines

Process outgoing mail ensuring correct packaging, format and postage to reach destination

Assist Secretaries and Practice Management with ad-hoc administration tasks as required

Reception

Receiving patients attending for appointments with members of practice team

Handing completed repeat prescriptions to patients and checking names and addresses

Be able to cover all other reception duties as necessary

Process immediate (and emergency) appointment requests and requests for future appointments from patients by telephone and in person

Deal with requests for home visits

Answer telephone and deal with all queries resulting from that call.

Navigating patients to the most appropriate clinician and care required.

Advising patients of the relevant charges for private services, accepting all types of payments and issuing receipts where necessary.

Delivering assistance to clinicial staff when needed i.e. chaperoning (after revelant training).

Dealing with first hand verbal complaints, if not resolved then directed to the complaints team

Have working knowledge of telephone system, during and after hours

Other Tasks

Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.

Prepare/restock and clear rooms before/after surgeries

Assist with the collection of clinical waste.

Providing refreshments for staff and visitors as required, and keeping the kitchen clean and tidy Any other tasks allocated by managers and/or appropriate to the grade

Liaison with secondary care (after appropriate training)

Ensure clinical rooms secure at end of each day with systems appropriately closed down.

Other Job Responsibilities

Confidentiality

Maintain confidentiality of information, acting within the terms of the Data Protection Act 2018, with specific reference to the General Data Protection Regulations (GDPR) and Caldicott guidance on patient confidentiality at all times

Maintain an awareness of the Freedom of Information Act

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• Administration experience and customer service experience.

Desirable

• Previous experience of working in a GP surgery.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• NVQ level 2 in Health and Social Care or Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pennygate Medical Centre

Address

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG

Employer's website

https://www.pennygatemedical.org.uk/ (Opens in a new tab)