Reception Team Leader

Pennygate Medical Centre

The closing date is 07 February 2025

Job summary

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other health care professionals. To supervise, oversee and coordinate the reception staff to provide an efficient and effective service to patients, doctors and staff.

Main duties of the job

1 Supervise, coordinate and guide the reception team. Team meetings and minute taking

2 Reception duties including GSF /PPG administration

3 Assisting reception manager with QOF targets and audits

4 Coordination of appointment system

5 Registrations / online Services and email management

6 Start and end of day procedures / General Housekeeping / responsible for SOI and DNR procedures and cervical screening process

7 Any other delegated duties considered appropriate to the post

About us

Pennygate Medical Centre is a large GP Practice based in Hindley, Wigan. We currently provide GP services to nearly 19000 patients. We are an extremely large team which includes10 GP Partners and 6 salaried GP's, 3 ANP's. 5 Nurses and 3 Health Care Assistants. We have a strong and supportive management team and a large admin team comprising of reception team, coding team, secretarial team and prescribing team. The surgery also provides a base for a wide range of community care teams and is a part of the Hindley Primary Care Network.

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.31 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2123-25-0000

Job locations

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG


Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

To Support the reception manager and reception team with daily duties. support training and development on a regular basis with the team. Undertake meetings and take minutes for the reception manager. monitor staff workload and performance.

1 Supervise, coordinate and guide the reception team

2 Reception duties including GSF administration

3 Assisting reception manager with QOF targets

4 Coordination of appointment system

5 Coordination of medical records

6 Start and end of day procedures

7 Contact patient by telephone regarding pathology results

8 Complete registrations both paper and online

9 Follow process and lead on sending statement of Intent and DNRs

10 Manage Cervical Screening results

11 Manage generic email

12 General audits as needed

13 Any other delegated duties considered appropriate to the post

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

To Support the reception manager and reception team with daily duties. support training and development on a regular basis with the team. Undertake meetings and take minutes for the reception manager. monitor staff workload and performance.

1 Supervise, coordinate and guide the reception team

2 Reception duties including GSF administration

3 Assisting reception manager with QOF targets

4 Coordination of appointment system

5 Coordination of medical records

6 Start and end of day procedures

7 Contact patient by telephone regarding pathology results

8 Complete registrations both paper and online

9 Follow process and lead on sending statement of Intent and DNRs

10 Manage Cervical Screening results

11 Manage generic email

12 General audits as needed

13 Any other delegated duties considered appropriate to the post

Person Specification

Experience

Essential

  • 18 months medical receptionist experience

Desirable

  • Supervisory / Team leader experience

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • ECDL or equivalent

Desirable

  • NVQ level 3
Person Specification

Experience

Essential

  • 18 months medical receptionist experience

Desirable

  • Supervisory / Team leader experience

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • ECDL or equivalent

Desirable

  • NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pennygate Medical Centre

Address

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG


Employer's website

https://www.pennygatemedical.org.uk/ (Opens in a new tab)

Employer details

Employer name

Pennygate Medical Centre

Address

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG


Employer's website

https://www.pennygatemedical.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Nicola Parkinson

nicola.parkinson4@nhs.net

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.31 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2123-25-0000

Job locations

109 Ladies Lane

Hindley

Wigan

Lancashire

WN2 2QG


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