Penn Hill Surgery

Medical Secretary/Administrator

Information:

This job is now closed

Job summary

You would be joining a brilliant team, you will help foster a welcoming and supportive environment for both patients and colleagues alike, delivering an exceptional service to the highest standard. We will invest a lot into your training, so are seeking committed individuals who have a keen eye for detail.

Main duties of the job

As a Medical Secretary/Administrator you will be providing an effective and efficient administration service across the practice. You'll be the first point of contact for some patient enquiries and will need to be accurate and confident in dealing with patients, GPs and outside agencies, remaining professional, calm and unflappable at all times. You'll be a team player, have exceptional attention to detail and will be compassionate when working with people. You may also be required to support reception with ad hoc cover for busy periods, holidays, sickness etc as we are a team and our departments support each other.

About us

A busy and established medical practice situated in the town of Yeovil on the Somerset/Dorset border. We are seeking a Medical Secretary/Administrator to join the team and contribute to the care environment and administrative running of their operation.

We are able to offer between 22.5 to 24 hours per week. We require hours to be worked on Mondays and Fridays plus whichever additional day/s you would prefer.

The Benefits

- Salary scale of £12.50 to £13.00 per hour depending on experience.

- 5 weeks annual leave plus bank holidays pro rata

- Additional benefits only available to NHS staff eg Staff discounts

- NHS Pension

- Welcoming work environment

- Gain experience in the healthcare sector with an established organisation

Details

Date posted

08 April 2025

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2122-25-0007

Job locations

Penn Hill Surgery

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


Job description

Job responsibilities

Job Summary

The post holder will undertake all necessary administration tasks associated with the safe and effective business requirements of Penn Hill Surgery. It will be necessary to ensure that our record keeping around all aspects of patient data is captured and utilized to a high standard. Attention to detail and managing a workload are key elements for this post.

To provide general assistance to the practice team, in particular the reception team for ad hoc cover within contracted hours or as overtime. To project a positive and friendly image to patients and other visitors, either in person or by telephone.

To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery

Job Responsibilities

Complete all patient referrals including 2 week waits (2ww) required as directed by the clinical staff and sending booking letters to patients.

Monitoring of Urgent/2ww/A&G referrals.

Process all requests for copies medical records/reports. Redacting 3rd party information where necessary.

Raise invoices for medical records/reports.

Post all records recorded delivery or contact patient to collect them.

Log and process all private letter requests from patients.

Completing tasks.

Dealing with enquires from patients/insurance companies/solicitors/hospitals etc.

Check stationary/prescription paper/registration form stock levels and place orders accordingly.

Deal with patient registrations including temp patients and deductions, liaising with PCSE when necessary.

Summarising medical records.

Action summary care records, GP2GP, amendments, rejections and unmatched documents.

Collating cytology information for the recall system through the Health Authority.

Scanning and coding of clinical documents.

Coding of screening, health checks and flus.

Distribution of emails.

Support the reception team by providing ad hoc cover in the event of high demand on the telephones, reception team sickness/annual leave etc.

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Managers or Operations Manager.

General:

Attend team meetings, monthly staff meetings and other meetings as appropriate. Assist reception team with adhoc cover.

Participate in, and contribute to, service improvement work with the Practice Manager and Partners.

To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

Job description

Job responsibilities

Job Summary

The post holder will undertake all necessary administration tasks associated with the safe and effective business requirements of Penn Hill Surgery. It will be necessary to ensure that our record keeping around all aspects of patient data is captured and utilized to a high standard. Attention to detail and managing a workload are key elements for this post.

To provide general assistance to the practice team, in particular the reception team for ad hoc cover within contracted hours or as overtime. To project a positive and friendly image to patients and other visitors, either in person or by telephone.

To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery

Job Responsibilities

Complete all patient referrals including 2 week waits (2ww) required as directed by the clinical staff and sending booking letters to patients.

Monitoring of Urgent/2ww/A&G referrals.

Process all requests for copies medical records/reports. Redacting 3rd party information where necessary.

Raise invoices for medical records/reports.

Post all records recorded delivery or contact patient to collect them.

Log and process all private letter requests from patients.

Completing tasks.

Dealing with enquires from patients/insurance companies/solicitors/hospitals etc.

Check stationary/prescription paper/registration form stock levels and place orders accordingly.

Deal with patient registrations including temp patients and deductions, liaising with PCSE when necessary.

Summarising medical records.

Action summary care records, GP2GP, amendments, rejections and unmatched documents.

Collating cytology information for the recall system through the Health Authority.

Scanning and coding of clinical documents.

Coding of screening, health checks and flus.

Distribution of emails.

Support the reception team by providing ad hoc cover in the event of high demand on the telephones, reception team sickness/annual leave etc.

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Managers or Operations Manager.

General:

Attend team meetings, monthly staff meetings and other meetings as appropriate. Assist reception team with adhoc cover.

Participate in, and contribute to, service improvement work with the Practice Manager and Partners.

To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

Person Specification

Qualifications

Essential

  • - Five GCSEs (or equivalent) including Maths and English.

Experience

Essential

  • - Previous experience of working in a medical administrative environment.
  • - Excellent attention to detail.
  • - Excellent communication and interpersonal skills both verbal and written.
  • - The ability to understand, accept and adhere to the need for strict confidentiality.
  • - Proficiency in MS Office.

Desirable

  • Proficiency in the EMIS clinical system would be beneficial, as would experience of working in the NHS or a similar healthcare setting in an administrative capacity.
Person Specification

Qualifications

Essential

  • - Five GCSEs (or equivalent) including Maths and English.

Experience

Essential

  • - Previous experience of working in a medical administrative environment.
  • - Excellent attention to detail.
  • - Excellent communication and interpersonal skills both verbal and written.
  • - The ability to understand, accept and adhere to the need for strict confidentiality.
  • - Proficiency in MS Office.

Desirable

  • Proficiency in the EMIS clinical system would be beneficial, as would experience of working in the NHS or a similar healthcare setting in an administrative capacity.

Employer details

Employer name

Penn Hill Surgery

Address

Penn Hill Surgery

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Penn Hill Surgery

Address

Penn Hill Surgery

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Lisa Tabner

lisa.tabner@nhs.net

01935470812

Details

Date posted

08 April 2025

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2122-25-0007

Job locations

Penn Hill Surgery

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


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