Medical Receptionist

Job description

Job responsibilities

Job Title: Medical Receptionist

Hours: 27.75 per week (08:30 to 18:30 on Mondays, Wednesdays and Fridays with 45 min break)

Place of Work: Penn Hill Surgery

Reports to: Patient Services Manager

Job Summary

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.

To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery

Key Relationships

- Patients, visitors, carers and family members

- Partners

- Practice Manager

- Management Team

- All members of staff

Job Responsibilities - Reception

To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments

Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed

Enter patient information accurately onto the computer (EMIS) as required

Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery

Action tasks on EMIS, AskmyGP and Email on a daily basis

Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.

Patient notes and correspondence:

Check patient details and ID for changes of address for existing and new patients

Ensure the collection and dispatch of all George Lloyd notes

Set up Patient Online Services for those patients that apply

Job Responsibilities - Administration

Completing tasks.

Dealing with enquires from patients/insurance companies/solicitors/hospitals etc.

Deal with patient registrations including temporary patients and deductions.

Summarising medical records.

Action summary care records, GP2GP, amendments, rejections and unmatched documents.

Scanning and coding of clinical documents.

Distribution of emails.

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager and Patient Services Manager.

Premises:

Prepare the surgery at the start of the day to receive patients

Open front doors at 8.30am

When last to leave at the end of the day, ensure that the building is totally secured, all computers, screens, copiers and other electrics are switched off. If GPs are still working, inform them that you are leaving the building so that they know that they have to activate the alarm

Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Patient Services Manager.

General Responsibilities

General:

- Attend team meetings, monthly staff meetings and other meetings as appropriate

- Participate in, and contribute to, service improvement work with the Practice Manager and Partners.

- To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and

other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Person Specification
• NecessaryDesirable
• Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training
• NVQ 3/AMSPAR
• Experience-Experience of working in public reception environment
• -Experience of telephone switchboard operation
• -Experience of using a clinical medical system, or similar
• -Experience of Microsoft Office software
• -Experience of dealing with the public/patientsExperience of using Emis Web
• Knowledge of primary care in the NHS.
• Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills
• -Excellent keyboard and computer skills
• -Ability to listen and empathise
• -Appropriate IT knowledge, skills and experience
• -Negotiating skills and problem solving
• -Good time management
• Qualities-An understanding, acceptance and adherence to the need for strict confidentiality
• -Ability to use own judgement, resourcefulness and common sense
• -Ability to work without direct supervision and determine own workload priorities
• -Ability to work as part of an integrated multi-skilled team
• -Pleasant and articulate
• -Able to work under pressures
• -Able to work in a changing environment
• -Able to use own initiative
• -Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times
• -Willing to work flexible hours as necessaryOutside interests
• Empathetic understanding of patients needs and expectations

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)