Job summary
We are seeking an experienced Practice Manager to lead our practice, with the support of our fantastic management team to ensure we continue to grow and develop as new challenges for Primary Care arise. We are a high achieving practice with an outstanding reputation for training the next generation of GPs. We are rated as Good by CQC and have an extremely low turnover of staff.
Candidates must be conscientious, diligent and promote solid leadership, harmony and direction. They should have a sound knowledge of business management (inc. HR, SHEF), GP finances; as well as an in-depth understanding of CQC regulations.
If you have the experience, drive and ambition to lead our practice we would like to hear from you! To apply for this position, please send a copy of your CV and covering letter to Amy Elliott amy.elliott5@nhs.net. Informal visits/discussions are also welcome.
This post is subject to an enhanced DBS check and a six month mutual assessment period.
Main duties of the job
The post holder will have oversight of all practice operations and departments, and will work closely with our Managing Partner ensuring the practice meets its targets and objectives. They will be supported by our management team and work with the wider PCN (Stevenage South PCN) and its members forging good working relationships and networks. See job description and person specification for more information.
About us
King George & Manor House Surgeries are a large, two-site well established training practice serving a practice population of 22.8k in Stevenage and its surrounding villages.
We are proud of our reputation for delivering excellent patient care, and of our dedicated and experienced clinical & administrative teams.
Job description
Job responsibilities
The following are the core responsibilities of the Practice Manager There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
- Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
- Functional management of all clinical and administrative staff
- Direct line management of the following staff: Practice Manager, Deputy Practice Manager/Finance Lead, Operations Manager, Reception/Admin/Secretarial/Dispensing teams
- Effectively managing/supporting the management of all complaints in line with current legislation and guidance, liaising with NHSE, PHSO, MDDUS, NHS Resolutions as required
- Managing the recruitment and retention of staff;
- Establishing, reviewing and regularly updating job descriptions and person specifications and ensuring all staff are legally and gainfully employed
- Developing, implementing and embedding an effective staff appraisal process
- Implementing effective systems for the resolution of disciplinary and grievance issues
- Maintaining an effective overview of and ensuring compliance with HR legislation
- Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- Overseeing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
- Managing and processing PAYE and pensions for practice staff
- Ensuring the organisation has appropriate insurance cover
- Ensuring the practices business continuity plan is kept up-to-date and relevant
- Managing contracts for services i.e., cleaning, gardening, window cleaning etc.
- Managing the procurement of organisation equipment, supplies and services
- Coordinating the reviewing and updating of all organisation policies and procedures
- Leading change and continuous improvement initiatives; coordinating all projects within the organisation
- Coordinating and leading the compilation of organisation reports and information sharing with external partners as required, i.e. ICB, PCN etc
- Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
- Adopting a strategic approach to the management of all patient services matters
- Ensuring the organisation maintains compliance with its NHS contractual obligations
- Maintaining the organisation and NHS choices websites
- Liaising at external meetings as required
- Marketing the practice appropriately
- Managing/supporting the management of the Patient Participation Group
- The management of the premises, including health and safety aspects such as risk assessments and mandatory training
- Managing the organisation IT system, delegating staff to act as administrators
- Ensuring compliance with IT security and IG
- Coordinating the organisation diary, ensuring meetings are scheduled appropriately i.e. Clinical Governance
Job description
Job responsibilities
The following are the core responsibilities of the Practice Manager There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
- Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
- Functional management of all clinical and administrative staff
- Direct line management of the following staff: Practice Manager, Deputy Practice Manager/Finance Lead, Operations Manager, Reception/Admin/Secretarial/Dispensing teams
- Effectively managing/supporting the management of all complaints in line with current legislation and guidance, liaising with NHSE, PHSO, MDDUS, NHS Resolutions as required
- Managing the recruitment and retention of staff;
- Establishing, reviewing and regularly updating job descriptions and person specifications and ensuring all staff are legally and gainfully employed
- Developing, implementing and embedding an effective staff appraisal process
- Implementing effective systems for the resolution of disciplinary and grievance issues
- Maintaining an effective overview of and ensuring compliance with HR legislation
- Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- Overseeing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners
- Managing and processing PAYE and pensions for practice staff
- Ensuring the organisation has appropriate insurance cover
- Ensuring the practices business continuity plan is kept up-to-date and relevant
- Managing contracts for services i.e., cleaning, gardening, window cleaning etc.
- Managing the procurement of organisation equipment, supplies and services
- Coordinating the reviewing and updating of all organisation policies and procedures
- Leading change and continuous improvement initiatives; coordinating all projects within the organisation
- Coordinating and leading the compilation of organisation reports and information sharing with external partners as required, i.e. ICB, PCN etc
- Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
- Adopting a strategic approach to the management of all patient services matters
- Ensuring the organisation maintains compliance with its NHS contractual obligations
- Maintaining the organisation and NHS choices websites
- Liaising at external meetings as required
- Marketing the practice appropriately
- Managing/supporting the management of the Patient Participation Group
- The management of the premises, including health and safety aspects such as risk assessments and mandatory training
- Managing the organisation IT system, delegating staff to act as administrators
- Ensuring compliance with IT security and IG
- Coordinating the organisation diary, ensuring meetings are scheduled appropriately i.e. Clinical Governance
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
- IGPM Accreditation
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
Desirable
- Relevant health and safety experience
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
- IGPM Accreditation
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
Desirable
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
