Job summary
We are looking for an enthusiastic, highly motivated individual who is able to work as part of a team and be flexible. The ideal candidate will be positive and friendly with excellent customer service skills. The role requires you to provide customer service face to face.
You will need to work well within the team, and be able to use your own initiative.
This role is for Saturdays and Sundays on an adhoc basis
Morning shift 7.45am - 13.00pm
Afternoon Shift 13.00pm - 17.30pm
Staff must be flexible to work morning or afternoon shift.
Main duties of the job
Provide weekend Reception cover for the Walk in Centre.
Support all clinical and Admin staff with general tasks as requested.
Independently greet patients, triaging
the patient in order to to
assess urgency and appropriacy.
Monitor patient queues,
dealing with patient queries, collection of blood forms, urine samples, private
letters, deliveries, couriers etc.
You will be required to deal with frustrated and angry patients in a calm, empathetic and courteous manner.
Opening up the surgery you will be responsible
for de-activating the alarm, un-locking the main doors and follow check-list of
duties in the morning
Closing down the
surgery, locking main doors/windows, ensuring side doors are closed,
switching off computers/fans/heaters, changing door names, emptying
shredding bins and tidying reception waiting area in preparation for the
next day.
To work in accordance of written protocols
About us
We are a GP practice and Walk in Centre located in Bedford with 17000 registered patients. We are a large Practice with enthusiastic friendly staff in our team.
We are currently seeking a weekend receptionist to join our friendly team to provide care to our patients.
Job description
Job responsibilities
Job Responsibilities:
Patient
Support Receptionist duties are
listed below. It is the responsibility of the duty holder to ensure that they
know and understand the specific tasks related to the duties and seeking
support as necessary.
Weekend Tasks
Morning Patient Support Receptionists Tasks
- open up
reception area
-
log on reception
computers located on front desk
-
unlock
scripts box
-
unlock
patient access entrance
-
empty
letter box
Evening Patient Support Receptionists Tasks
-
close down
the reception area
-
log off all
computers that have been used in reception, ensuring that all users are logged out of
clinical system
-
lock
scripts box
-
ensure
patient access entrance is locked and automatic mechanism is disabled
-
undertake
security checks of consulting rooms
In addition to
the above, you will be required to undertake the following additional
responsibilities on completion of relevant training.
Script
queries. Dealing and resolving script issues
raised during the weekends.
Fridge
temperature Checking and recording fridge temperature. This is required to ensure the fridges within
the centre are at the correct temperature, any problems to be reported to WIC
Supervisor or Practice Manager.
Contacting
and making appointments for patients on QoF and/or Seasonal Flu lists and ad
hoc.
Checking
rooms on Sunday.
Ad
hoc duties.
Administration
-
To have
thorough knowledge of all Practice procedures
-
To work in
accordance with written protocols
Other Tasks
-
Ensure
building security have thorough knowledge of doors/windows/alarm
-
Any other
tasks allocated by supervisor.
Personal / Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such as training to include:
-
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills activities to others who are undertaking similar work
Job description
Job responsibilities
Job Responsibilities:
Patient
Support Receptionist duties are
listed below. It is the responsibility of the duty holder to ensure that they
know and understand the specific tasks related to the duties and seeking
support as necessary.
Weekend Tasks
Morning Patient Support Receptionists Tasks
- open up
reception area
-
log on reception
computers located on front desk
-
unlock
scripts box
-
unlock
patient access entrance
-
empty
letter box
Evening Patient Support Receptionists Tasks
-
close down
the reception area
-
log off all
computers that have been used in reception, ensuring that all users are logged out of
clinical system
-
lock
scripts box
-
ensure
patient access entrance is locked and automatic mechanism is disabled
-
undertake
security checks of consulting rooms
In addition to
the above, you will be required to undertake the following additional
responsibilities on completion of relevant training.
Script
queries. Dealing and resolving script issues
raised during the weekends.
Fridge
temperature Checking and recording fridge temperature. This is required to ensure the fridges within
the centre are at the correct temperature, any problems to be reported to WIC
Supervisor or Practice Manager.
Contacting
and making appointments for patients on QoF and/or Seasonal Flu lists and ad
hoc.
Checking
rooms on Sunday.
Ad
hoc duties.
Administration
-
To have
thorough knowledge of all Practice procedures
-
To work in
accordance with written protocols
Other Tasks
-
Ensure
building security have thorough knowledge of doors/windows/alarm
-
Any other
tasks allocated by supervisor.
Personal / Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such as training to include:
-
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills activities to others who are undertaking similar work
Person Specification
Qualifications
Essential
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
- An understanding, acceptance and adherence to the need for strict patient confidentiality.
- Good time management
- Able to demonstrate compassion, empathy and understanding.
Desirable
- NVQ in Customer Service or Administration
- NHS experience, ideally as a Medical Receptionist in General Practice
- Familiar with SystmOne clinical system or experience of working with other electronic patient records.
Qualities
Essential
- Able to work as part of a multi-skilled team
- Able to remain calm under pressure
- Able to work in a constantly changing environment
- Able to work on own initiative and without direct supervision
- Polite, friendly and articulate manner
Desirable
- Ability to undertake training outside of normal working hours if necessary
- Interested in developing knowledge and skills and taking on additional learning
Person Specification
Qualifications
Essential
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
- An understanding, acceptance and adherence to the need for strict patient confidentiality.
- Good time management
- Able to demonstrate compassion, empathy and understanding.
Desirable
- NVQ in Customer Service or Administration
- NHS experience, ideally as a Medical Receptionist in General Practice
- Familiar with SystmOne clinical system or experience of working with other electronic patient records.
Qualities
Essential
- Able to work as part of a multi-skilled team
- Able to remain calm under pressure
- Able to work in a constantly changing environment
- Able to work on own initiative and without direct supervision
- Polite, friendly and articulate manner
Desirable
- Ability to undertake training outside of normal working hours if necessary
- Interested in developing knowledge and skills and taking on additional learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
