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Senior Receptionist

Portsdown Group Practice

The closing date is 21 April 2025

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Job summary

Are you able to develop a strong professional relationship with an established team?

Are you organised, proactive and able to maintain staff morale and productivity?

Are you open to new ideas and can support a team through change?

Can you motivate and help to drive a team forward to achieve performance targets?

Do you have experience of customer service and administration, and are looking to take the next step and further challenge?

If this describes you to a tee, we would really like to hear from you regarding an exciting opportunity to join our dynamic team as a Senior Receptionist. Supported by the on site Surgery Team Leader, you will play a key role in providing an efficient, safe and responsive service.

Main duties of the job

This role would offer the successful candidate the opportunity to develop their supervisory and leadership skills whilst being supported by the site Surgery Team Lead and Surgery Team Manager.

The successful applicant must possess excellent communication skills and have some experience of supervising colleagues. Whilst experience of primary care is not essential, it will be advantageous.

Please make sure you read the attached Vacancy Pack and Job Description for further important information with regard to working hours, and to assist in writing your application. There may need to be a certain amount of flexibility in this role to be able to cover.

We do not offer sponsorship.

About us

Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN).

We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians. The Practice is well established, financially secure and successful.

Date posted

02 April 2025

Pay scheme

Other

Salary

£13 an hour £25,064 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

A2111-25-0006

Job locations

Kingston Crescent Surgery

92 Kingston Crescent

Portsmouth

PO2 8AL


Job description

Job responsibilities

Assist with the smooth day-to-day running of the site and work within the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first class reception service and actively implement the continual improvement of standards across a wide range of activities.

Key Accountabilities and Responsibilities:

  • Ensure all reception and administration duties are completed to the highest standards
  • Ensuring site compliance with Practice and Statutory obligations including (but not limited to) fire, security and health and safety measures
  • Support and provide resilience for Surgery Team Leader on site as and when required

Job description

Job responsibilities

Assist with the smooth day-to-day running of the site and work within the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first class reception service and actively implement the continual improvement of standards across a wide range of activities.

Key Accountabilities and Responsibilities:

  • Ensure all reception and administration duties are completed to the highest standards
  • Ensuring site compliance with Practice and Statutory obligations including (but not limited to) fire, security and health and safety measures
  • Support and provide resilience for Surgery Team Leader on site as and when required

Person Specification

Qualifications

Essential

  • Good Standard of English and Maths

Desirable

  • NVQ in Customer Service or equivalent

Skills

Essential

  • Ability to work under pressure
  • Ability to prioritise
  • Excellent interpersonal skills and telephone manner
  • Attention to detail
  • Able to motivate others
  • Appropriate use of initiative

Desirable

  • Quality improvement
  • Stock management

Experience

Essential

  • At least 2 years' experience in a customer facing role
  • Demonstrable Team Lead or Supervisory experience

Desirable

  • Previous experience in a healthcare setting
  • Oversight / management of change in a work environment

Knowledge

Essential

  • Customer service principles
  • Information Governance / GDPR

Desirable

  • Knowledge of clinical systems
  • Knowledge of local healthcare initiatives e.g. Pharmacy First
Person Specification

Qualifications

Essential

  • Good Standard of English and Maths

Desirable

  • NVQ in Customer Service or equivalent

Skills

Essential

  • Ability to work under pressure
  • Ability to prioritise
  • Excellent interpersonal skills and telephone manner
  • Attention to detail
  • Able to motivate others
  • Appropriate use of initiative

Desirable

  • Quality improvement
  • Stock management

Experience

Essential

  • At least 2 years' experience in a customer facing role
  • Demonstrable Team Lead or Supervisory experience

Desirable

  • Previous experience in a healthcare setting
  • Oversight / management of change in a work environment

Knowledge

Essential

  • Customer service principles
  • Information Governance / GDPR

Desirable

  • Knowledge of clinical systems
  • Knowledge of local healthcare initiatives e.g. Pharmacy First

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsdown Group Practice

Address

Kingston Crescent Surgery

92 Kingston Crescent

Portsmouth

PO2 8AL


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Portsdown Group Practice

Address

Kingston Crescent Surgery

92 Kingston Crescent

Portsmouth

PO2 8AL


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Management Support Assistant

Chrissie Davis

christine.davis16@nhs.net

Date posted

02 April 2025

Pay scheme

Other

Salary

£13 an hour £25,064 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

A2111-25-0006

Job locations

Kingston Crescent Surgery

92 Kingston Crescent

Portsmouth

PO2 8AL


Supporting documents

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