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Receptionist

Portsdown Group Practice

The closing date is 26 November 2024

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Job summary

Do you have a keen interest in health care?

Do you get job satisfaction from helping people?

We are currently looking for an experienced receptionist to join our team. If you can work under pressure to high standards, have excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you!

We have one position available for 19 hours per week.

PLEASE READ THE VACANCY PACK FOR DETAILS OF THE REQUIRED SHIFT PATTERN BEFORE APPLYING

Main duties of the job

To provide high quality reception and general office / administration tasks, relating to the Practices provision of excellent primary healthcare and the smooth, effective running of the Practice.

About us

Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.

The Practice is well established, financially secure and successful.

Date posted

12 November 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2111-24-0025

Job locations

Portsdown Group Practice

92 Kingston Crescent

Portsmouth

PO2 8AL


Job description

Job responsibilities

Key member of the Practice reception team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner.

Please see our comprehensive vacancy pack to the right, for the full job description and person specification, in order to complete your application.

Job description

Job responsibilities

Key member of the Practice reception team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner.

Please see our comprehensive vacancy pack to the right, for the full job description and person specification, in order to complete your application.

Person Specification

Qualifications

Desirable

  • IT qualification or equivalent
  • Minimum GCSE in English and Maths (C / 4 Grade and above)
  • NVQ Level 3 Customer Service / Business
  • Administration

Skills

Essential

  • Excellent communication skills and interpersonal skills
  • Commitment to follow Practice procedure
  • Attention to detail
  • Ability to work under pressure whilst maintaining a positive outlook and
  • appearance
  • Able to work autonomously without direct supervision and recognise when a team approach is needed

Experience

Essential

  • Previous experience of more than 6 months in a customer focused role
  • Experience in a fast paced / busy working environment

Desirable

  • Primary Care Experience
  • Experience of resolving high conflict situations

Knowledge

Desirable

  • Clinical Systems in Healthcare
Person Specification

Qualifications

Desirable

  • IT qualification or equivalent
  • Minimum GCSE in English and Maths (C / 4 Grade and above)
  • NVQ Level 3 Customer Service / Business
  • Administration

Skills

Essential

  • Excellent communication skills and interpersonal skills
  • Commitment to follow Practice procedure
  • Attention to detail
  • Ability to work under pressure whilst maintaining a positive outlook and
  • appearance
  • Able to work autonomously without direct supervision and recognise when a team approach is needed

Experience

Essential

  • Previous experience of more than 6 months in a customer focused role
  • Experience in a fast paced / busy working environment

Desirable

  • Primary Care Experience
  • Experience of resolving high conflict situations

Knowledge

Desirable

  • Clinical Systems in Healthcare

Employer details

Employer name

Portsdown Group Practice

Address

Portsdown Group Practice

92 Kingston Crescent

Portsmouth

PO2 8AL


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Portsdown Group Practice

Address

Portsdown Group Practice

92 Kingston Crescent

Portsmouth

PO2 8AL


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Surgery Team Leader

Peter Spratt

peter.spratt@nhs.net

Date posted

12 November 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2111-24-0025

Job locations

Portsdown Group Practice

92 Kingston Crescent

Portsmouth

PO2 8AL


Supporting documents

Privacy notice

Portsdown Group Practice's privacy notice (opens in a new tab)