Portsdown Group Practice

Receptionist

Information:

This job is now closed

Job summary

Do you thrive in a busy working environment?

Do you get job satisfaction from helping people?

Can you give excellent attention to detail whilst juggling a variety of tasks?

If this describes you to a tee, then we want to hear from you! We are offering a rewarding role as a Medical Receptionist across our Somerstown and Heyward Road sites.

Working within a supportive team of highly trained and experienced colleagues and led by an on-site Team Leader, we can provide full training for you to realise your potential.

If you believe you have what it takes to work under pressure in a fast paced environment let us know. Working in General Practice can be fun!

Main duties of the job

Portsdown Group Practice is a friendly, innovative, well established GP Practice supporting 63,000 patients across 6 sites in the Portsmouth area. We are currently looking for an experienced receptionist to join our growing administration team. If you can work under pressure to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.

The role will be predominantly at our popular Somerstown Surgery, but there would be the expectation that cross cover may be required at other sites to cover sickness and annual leave. Daily tasks will include greeting patients on arrival, booking patient appointments in a timely manner, whilst maintaining a professional manner and treating all visitors to the Surgery with respect and dignity.

About us

Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitians, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.

The Practice is well established, financially secure and successful. Over the last few years, we have earned maximum QOF points.

Details

Date posted

10 July 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2111-23-0022

Job locations

Somerstown Surgery, Tyseley Road

Portsmouth

Hampshire

PO5 4EZ


Heywards Road Surgery

3 Heyward Road

Southsea

Hampshire

PO4 0DY


Job description

Job responsibilities

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional
  • Maintaining and monitoring the practice appointments system
  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Deal with all general enquiries
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Please see on the right our comprehensive vacancy pack detailing all responsibilities

Job description

Job responsibilities

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional
  • Maintaining and monitoring the practice appointments system
  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Deal with all general enquiries
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Please see on the right our comprehensive vacancy pack detailing all responsibilities

Person Specification

Qualifications

Desirable

  • It qualification or equivalent
  • Minimum GCSE in English and Maths (C / 4 or above)
  • NVQ Level 3 in Customer Service / Business Administration

Experience

Essential

  • Previous experience of more than 6 months in a customer focused role
  • Experience in a fast paced / busy working environment

Desirable

  • Primary Care experience
  • Experience of resolving high conflict situations

Skills

Essential

  • Excellent communication skills and interpersonal skills
  • Commitment to follow Practice procedure
  • Attention to detail
  • Ability to work under pressure whilst maintaining a positive outlook and appearance
  • Able to work autonomously without direct supervision and recognise when a team approach is needed

Knowledge

Desirable

  • Clinical Systems in Healthcare
Person Specification

Qualifications

Desirable

  • It qualification or equivalent
  • Minimum GCSE in English and Maths (C / 4 or above)
  • NVQ Level 3 in Customer Service / Business Administration

Experience

Essential

  • Previous experience of more than 6 months in a customer focused role
  • Experience in a fast paced / busy working environment

Desirable

  • Primary Care experience
  • Experience of resolving high conflict situations

Skills

Essential

  • Excellent communication skills and interpersonal skills
  • Commitment to follow Practice procedure
  • Attention to detail
  • Ability to work under pressure whilst maintaining a positive outlook and appearance
  • Able to work autonomously without direct supervision and recognise when a team approach is needed

Knowledge

Desirable

  • Clinical Systems in Healthcare

Employer details

Employer name

Portsdown Group Practice

Address

Somerstown Surgery, Tyseley Road

Portsmouth

Hampshire

PO5 4EZ


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)


Employer details

Employer name

Portsdown Group Practice

Address

Somerstown Surgery, Tyseley Road

Portsmouth

Hampshire

PO5 4EZ


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operations Manager

Carly Hobbs

carly.hobbs@nhs.net

02392627765

Details

Date posted

10 July 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2111-23-0022

Job locations

Somerstown Surgery, Tyseley Road

Portsmouth

Hampshire

PO5 4EZ


Heywards Road Surgery

3 Heyward Road

Southsea

Hampshire

PO4 0DY


Supporting documents

Privacy notice

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