Job responsibilities
This
Recruitment
The successful candidate will be invited to start as soon as
possible.
Job Description
Title:Business Intelligence Clerk
Responsible To:Business Intelligence
Manager
Main Purpose of the Post:
To efficiently and
accurately process and code relevant information from patients clinical
records into the Practice computer system, working strictly in accordance
with the Practice Protocols.
To undertake administration tasks as detailed
within the job description.
Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Duties & Responsibilities of the Post:
Data Entry and
Workflow:
Sort and date stamp incoming patient
related mail
Process practice correspondence (paper, electronic,
email) by scanning and attaching it to the patient record within a 48/72 hour
timescale
Identify relevant clinical information
contained in patient correspondence
Accurate code diagnosis, procedures and
investigations, identifying and carrying out actions e.g. contacting patients
to make appointments or completing referrals
Forward documents appropriately to
clinicians where medical input required
Identify the complex or higher risk areas
that require input or knowledge from the clinical team, including
Safeguarding issues, working to the agreed Practice protocols
Summariser:
Summarise new patient records
Cull and sort patient records and letters in preparation for
summarising
Review medical records and produce an accurate summary of the patients
medical history.
Code the information into the Practice clinical system
Code existing patient hospital letters, both paper and electronic
Extraction of necessary data from clinical correspondence and input
into Electronic Patient Record
Administration:
Action GP2GP Notifications
Assist with processing Cytology Recalls
Assist with Audits such as data quality, QOF, medication management.
Assist with the processing of the quarterly Immunisation returns.
Action the linking medication issued to the patients problems on the
clinical system.
To assist and advise with regard to using read codes for the purpose
of extracting data from the computer for the use of audits
Ensure security of data at all times
Carry out searches, audits and recalls as required by the doctors,
nurses and manager.
Monitor progress of notes summarising against Practice targets
Filing and retrieving paperwork
Scanning of letters and relevant correspondence into patients notes.
Report faults to software supplier and track progress
Ensure accurate report output
Support and guide members of staff in the use of the Patient and QOF
Alerts.
Process the Summary Care Records in accordance with agreed protocols.
Assist in general office duties and reception work as required due to
absence or annual leave.
Assist with new patient registrations as required.
Responsible for ensuring that all Health & Safety arrangements are
implemented on a day-to-day basis. And as outlined in the H & S Policy
Document.
Have a thorough knowledge of all Practice procedures.
Work in accordance of written protocols
Process electronic practice notes as required
Undertake
any other additional duties appropriate to the post as requested by the
Partners, Practice Manager or Line Manager.
Confidentiality:
As per both Government legislation and Practice Policies ensure that
all confidentiality, data protection and information governance policies and
guidelines are followed and strictly adhered to, reporting any infringements
to the Operations Office immediately.
Health &
Safety:
The post-holder
will assist in promoting and maintaining their own and others health, safety
and security as defined in the practice Health & Safety policy, the
practice Health & Safety manual, and the practice Infection Control
policy and published procedures. This will include:
- Using personal security systems within the
workplace according to practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to update
knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Actively reporting of health and safety
hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient
areas generally clean, assisting in the maintenance of general standards
of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control
training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and
promoting the welfare of children.
- Reporting potential risks identified.
Equality and
Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the Practice as part of this employment, such
training to include:
- Participation in an annual staff performance review.
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
Quality:
The post-holder will strive to maintain quality
within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions,
either directly or under supervision.
- Lead on induction and training of new staff at site
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and
enhance the teams performance.
- Work effectively with individuals in other agencies to meet
patients needs.
- Effectively manage own time, workload and resources.
Communication/Information:
The post-holder should recognize the importance of effective
communication within the practice and management team and will strive to:
- Communicate effectively with other team
members.
- Communicate effectively with patients and
carers.
- Recognise peoples needs for alternative
methods of communication and respond accordingly.
Contribution to
the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies,
standards and guidelines will affect own work
- Participate in audit where appropriate
Any other
delegated duties considered appropriate to the post.
This job description is not intended to be
exhaustive, but to indicate the main areas of responsibility. It may be changed after consultation with
the post holder. The employee shares with the employer the responsibility for
review and modification of duties.
Suggestions and discussions are welcome.
Policies and
Procedures - the duties and responsibilities of the post will be undertaken
in accordance with the policies, procedures and practices of the Practice,
which may be amended from time to time. You are required to be flexible and
the practice reserves the right to alter such fixed hours as may be
considered necessary to ensure the surgery runs smoothly.
The business operates between the hours of 0700 2100 hours Monday to
Friday (0800 1300 Saturday), with possible requirement for some future
evening and weekend working as the business develops.