Care Coordinator (Palliative Care and Cancer)

Portsdown Group Practice

Information:

This job is now closed

Job summary

Due to the expansion of our progressive Practice an additional vacancy has become available to join our team as a Care Coordinator, with a focus on cancer and palliative care. Your role will be integral in ensuring our eligible patients receive appropriate palliative care and support throughout the year. You will be the point of contact for our end of life patients and their families / carers.

Whilst the role will have a base site, there will be need and expectation to work at other sites as appropriate, to suit the needs of the patients as well as site specific meetings.

Main duties of the job

To proactively ensure that eligible patients receive the correct end of life care and are provided with a dedicated point of contact to address any medical or administrative issues promptly.

About us

Portsdown Group Practice is a large, urban practice with approximately 58,600 patients, working across 6 sites. The work we do is challenging, interesting and hugely varied, reflecting the demographic mix of our patients. We are a long established training practice and our commitment to ongoing learning is unparalleled. You will be joining us at an incredibly exciting time as we strive to deliver the COVID vaccination to our eligible patients. If you can work, sometimes under pressure, to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.

Date posted

21 September 2021

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2111-21-5430

Job locations

92 Kingston Crescent

Portsmouth

PO2 8AL


Job description

Job responsibilities

  • Ensure eligible patients are contacted through appropriate means of communication to ensure good uptake and attendance

  • Monitor the clinics and ensure they are appropriately booked / future booked
  • Report any potential issues with ensuring 100% appointment uptake to the Lead STL
  • Searches to identify eligible patients
  • Undertake Cancer Care Reviews where required, within specified timeframes
  • Attend Gold Standard Framework (GSF) Meetings for each site
  • Co-ordinating appointments for end of life patients
  • Be the point of contact for end of life patients
  • Liaise with outside agencies in a timely manner
  • Conduct bereavement visits
  • Invite eligible cohorts through appropriate means i.e. text / call / letter on a regular basis
  • Follow up DNA appointments
  • Assist in basic reception duties on site, as required in cases of exceptional absence
  • Assist in general contact centre duties, if required

Job description

Job responsibilities

  • Ensure eligible patients are contacted through appropriate means of communication to ensure good uptake and attendance

  • Monitor the clinics and ensure they are appropriately booked / future booked
  • Report any potential issues with ensuring 100% appointment uptake to the Lead STL
  • Searches to identify eligible patients
  • Undertake Cancer Care Reviews where required, within specified timeframes
  • Attend Gold Standard Framework (GSF) Meetings for each site
  • Co-ordinating appointments for end of life patients
  • Be the point of contact for end of life patients
  • Liaise with outside agencies in a timely manner
  • Conduct bereavement visits
  • Invite eligible cohorts through appropriate means i.e. text / call / letter on a regular basis
  • Follow up DNA appointments
  • Assist in basic reception duties on site, as required in cases of exceptional absence
  • Assist in general contact centre duties, if required

Person Specification

Qualifications

Essential

  • Minimum grade of C / 4 Maths and English

Desirable

  • NVQ in Customer Service or equivalent

Experience

Essential

  • Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes
  • Experience of administrative skills and robust record keeping

Desirable

  • Experience of signposting / providing advice to people
  • Experience of organising recurrent events

Knowledge

Essential

  • Understanding of healthcare provision
  • Awareness of digital solutions to support healthcare
  • Confident in knowledge of Microsoft excel and spreadsheet creation / formatting

Desirable

  • Primary Care immunisations programmes

Skills

Essential

  • Excellent communicator
  • Demonstrate ability to motivate self to achieve goals
  • Professional, approachable and respectful attitude to others
  • Recognise the roles of other colleagues and their role in relation to patient care
  • Able to recognise personal limitations and refer to more appropriate colleagues when necessary
  • Excellent telephone manner
Person Specification

Qualifications

Essential

  • Minimum grade of C / 4 Maths and English

Desirable

  • NVQ in Customer Service or equivalent

Experience

Essential

  • Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes
  • Experience of administrative skills and robust record keeping

Desirable

  • Experience of signposting / providing advice to people
  • Experience of organising recurrent events

Knowledge

Essential

  • Understanding of healthcare provision
  • Awareness of digital solutions to support healthcare
  • Confident in knowledge of Microsoft excel and spreadsheet creation / formatting

Desirable

  • Primary Care immunisations programmes

Skills

Essential

  • Excellent communicator
  • Demonstrate ability to motivate self to achieve goals
  • Professional, approachable and respectful attitude to others
  • Recognise the roles of other colleagues and their role in relation to patient care
  • Able to recognise personal limitations and refer to more appropriate colleagues when necessary
  • Excellent telephone manner

Employer details

Employer name

Portsdown Group Practice

Address

92 Kingston Crescent

Portsmouth

PO2 8AL


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)


Employer details

Employer name

Portsdown Group Practice

Address

92 Kingston Crescent

Portsmouth

PO2 8AL


Employer's website

https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Operations Administrator / HR Lead

Ian Cummings

ian.cummings@nhs.net

02392627765

Date posted

21 September 2021

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2111-21-5430

Job locations

92 Kingston Crescent

Portsmouth

PO2 8AL


Supporting documents

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