Job summary
The role will
be based at our Cosham Park House Surgery, but there would be the expectation
that cross cover may be required at other sites to cover sickness and annual
leave. Daily tasks will include greeting patients on arrival, booking patient
appointments in a timely manner, whilst maintaining a professional manner and
treating all visitors to the Surgery with respect and dignity.
Main duties of the job
To
provide high quality reception and general office/administration tasks,
relating to the practices provision of excellent primary healthcare, and the
smooth, effective running of the practice.
About us
Portsdown
Group Practice is a friendly, forward thinking, well established GP practice
supporting approximately 58,600 patients across 6 sites in the Portsmouth area. We are
currently looking for an experienced receptionist to join our growing
administration team. If you can work under pressure to high standards, are
flexible and reliable, with excellent interpersonal and communication skills,
and can deliver a high quality of care in a busy professional environment, we
would like to hear from you.
Job description
Job responsibilities
Main
Duties:
- Receive, assist and direct patients in
accessing the appropriate service or healthcare professional
- Maintaining and monitoring the practice
appointments system
- Offer general assistance to the Practice
team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone
- Deal with all general enquiries
- Facilitate effective communication between
patients, members of the primary health care team, secondary care and
other associated healthcare agencies
- Register new patients to the practice
onto the Clinical System.
- Ensure urgent and home visit requests are
recorded appropriately to ensure timely action
- Receive and make telephone calls as
required; Participate in the practice centralised call centre
- Promote online services to patients
- Advise patients of relevant charges for
private services
- Take payment and issue receipts for any
chargeable services, ensuring accurate record keeping
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests
are passed to the appropriate clinician in a timely manner
- Open/Close premises in line with
procedure including activation/deactivation of alarm.
- Ensure the premises are completely
secure. Report any security issues
accordingly.
- Receiving deliveries and ensuring
paperwork is forwarded accordingly, ad items are stored swiftly and
appropriately
Job description
Job responsibilities
Main
Duties:
- Receive, assist and direct patients in
accessing the appropriate service or healthcare professional
- Maintaining and monitoring the practice
appointments system
- Offer general assistance to the Practice
team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone
- Deal with all general enquiries
- Facilitate effective communication between
patients, members of the primary health care team, secondary care and
other associated healthcare agencies
- Register new patients to the practice
onto the Clinical System.
- Ensure urgent and home visit requests are
recorded appropriately to ensure timely action
- Receive and make telephone calls as
required; Participate in the practice centralised call centre
- Promote online services to patients
- Advise patients of relevant charges for
private services
- Take payment and issue receipts for any
chargeable services, ensuring accurate record keeping
- Receive and disseminate incoming mail as appropriate
- Ensure any safeguarding report requests
are passed to the appropriate clinician in a timely manner
- Open/Close premises in line with
procedure including activation/deactivation of alarm.
- Ensure the premises are completely
secure. Report any security issues
accordingly.
- Receiving deliveries and ensuring
paperwork is forwarded accordingly, ad items are stored swiftly and
appropriately
Person Specification
Qualifications
Essential
- Minimum GCSE in English and Maths (C / 4 Grade and above)
Desirable
- ECDL or equivalent
- NVQ Level 3 Customer Service / Business Administration
Knowledge
Essential
- Knowledge of confidentiality requirements
Desirable
- Clinical Systems in Healthcare
Skills
Essential
- Excellent communication skills and interpersonal skills
- Commitment to follow practice procedure
- Attention to detail
- Ability to work under pressure whilst maintaining a positive outlook and appearance
- Able to work autonomously without direct supervision and recognise when a team approach is needed
Experience
Essential
- Previous experience of more than 6 months in a customer focused role
- Telephone and call handling experience
Desirable
- Primary Care Experience
- Experience of resolving high conflict situations
Person Specification
Qualifications
Essential
- Minimum GCSE in English and Maths (C / 4 Grade and above)
Desirable
- ECDL or equivalent
- NVQ Level 3 Customer Service / Business Administration
Knowledge
Essential
- Knowledge of confidentiality requirements
Desirable
- Clinical Systems in Healthcare
Skills
Essential
- Excellent communication skills and interpersonal skills
- Commitment to follow practice procedure
- Attention to detail
- Ability to work under pressure whilst maintaining a positive outlook and appearance
- Able to work autonomously without direct supervision and recognise when a team approach is needed
Experience
Essential
- Previous experience of more than 6 months in a customer focused role
- Telephone and call handling experience
Desirable
- Primary Care Experience
- Experience of resolving high conflict situations