Healthcare Assistant

Portsdown Group Practice

The closing date is 30 June 2021

Job overview

Portsdown Group Practice is a friendly, forward thinking and well established GP practice supporting 58,000 patients, currently across 6 sites in the Portsmouth area. We are currently looking for a Healthcare Assistant to join our diverse and growing Nursing Team. Previous Primary Care experience is essential along with the ability to administer all vaccinations. If you can work to high standards, are flexible and reliable, with excellent interpersonal and communication skills, coupled with the ability to deliver a high quality of care, we would like to hear from you.

Main duties of the job

Working under the direct supervision of the Practice Nurses and strictly in accordance with specific practice guidelines and protocols. The Healthcare Assistant will

Assist Medical Personnel in the care of Practice Patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

Act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

About us

Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have 12 Clinical Partners, 12 Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager and consisting of 15 Nurse / Paramedic Practitioners, 14 Registered Nurses, 12 HCAs, 1 Physician Associates, 3 MSK Physio Therapists and 3 care co-ordinators. The Pharmacy team consists of 3 Clinical Pharmacists, 2 Pharmacy Technicians and 1 pre-registration trainee Pharmacy Technician.

The Practice is well established, financially secure and successful. Over the last few years we have earned maximum QOF points.

Job description

Job responsibilities

Title:Healthcare Assistant

Responsible To:Clinical Nurse Lead / Clinical Team Manager

Main Purpose of the Post:

Working under the direct supervision of the Practice Nurses and strictly in accordance with specific practice guidelines and protocols. The Healthcare Assistant will

Assist Medical Personnel in the care of Practice Patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

Act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

Duties & Responsibilities of the Post:

Main Duties:

  • New Registration health checks and assist in Health Promotion, e.g. smoking cessation / health checks
  • To perform ECGs as required.
  • To undertake baseline observations - BP / Pulse / Temperature and oxygen saturation as required on templates.
  • To perform venepuncture for patients and phlebotomy clinics
  • To test urine specimens using appropriate equipment and record as required.
  • To ensure that specimens brought in by patients, or taken by doctors or nurses, are ready for collection by pathology service
  • Height / Weight / BMI monitoring
  • Routine and 24 hour BP monitoring
  • To be able to undertake basic wound care / dressings and to refer patients to trained nursing colleagues where necessary for review.
  • Cholesterol paperwork in accordance with surgery protocol / guidelines
  • Chaperoning duties.
  • To assist in seasonal and special projects as required e.g. flu and pneumonia campaigns
  • B12 / Flu / Pneumonia / shingles injections this list is not exhaustive, working to PSD and under the instruction of trained nursing colleagues.
  • Assist with minor operations and baby clinics.
  • Assisting in the assessment, surveillance, promotion and collection of data of patients health and well-being
  • To assist stock lead for surgery in ensuring consulting rooms maintain stocks of equipment / supplies.
  • To ensure clinical areas, couches, fridges and work environments are kept clean.
  • Regular cleaning of medical equipment.
  • Following training to perform other clinical tasks to meet the needs of the practice.
  • To provide support to the Nursing Team to allow them to function effectively .
  • Engage in both national and surgery screening programmes
  • Work with Long Term Condition Nurses to monitor, educate and provide ongoing assessments


As per both Government legislation and Practice Policies ensure that all confidentiality, data protection and information governance policies and guidelines are followed and strictly adhered to, reporting any infringements to the Operations Office immediately.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.
  • Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual staff performance review.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.


The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Lead on induction and training of new staff at site
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources.


The post-holder should recognize the importance of effective communication within the practice and management team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Any other delegated duties considered appropriate to the post.

This job description is not intended to be exhaustive, but to indicate the main areas of responsibility. It may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties. Suggestions and discussions are welcome.

Policies and Procedures - the duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Practice, which may be amended from time to time. You are required to be flexible and the practice reserves the right to alter such fixed hours as may be considered necessary to ensure the surgery runs smoothly.

The business operates between the hours of 0700 2100 hours Monday to Friday (0800 1300 Saturday), with possible requirement for some future evening and weekend working as the business develops.

Person Specification



  • Smart and confident in appearance
  • Self-motivated



  • Knowledge of QOF
  • Evidence of ongoing personal and practice development


  • Understanding of local and national policies for primary care
  • Knowledge of safeguarding



  • Ability to manage competing priorities and work under pressure
  • Excellent communication and interpersonal skills including verbal, written and face to face
  • Adaptability and flexibility
  • Computer literate


  • Phlebotomy, Patient Health Checks, Blood pressure
  • Wound care
  • Administration of vaccines
  • Previous experience with SystmOne



  • Previous experience working as Health Care Assistant in Primary Care
  • Ability to work autonomously and as part of a wider team



  • NVQ level 2 / 3 in health studies
  • Up to date training and ability to administer all vaccinations


  • Level 3 NVQ, working towards or equivalent
  • Education in chronic diseases
  • Previous experience working with dementia, mental health learning disabilities
  • Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Portsdown Group Practice


Kingston Crescent Surgery

92 Kingston Crescent



Employer's website

Date posted

09 June 2021

Pay scheme



£11.44 to £12.48 an hour



Working pattern


Reference number


Job locations

Kingston Crescent Surgery

92 Kingston Crescent



Crookhorn Lane




3 Heyward Road




Cosham Park Avenue



Supporting documents

For help with your application, contact:

Ian Cummings


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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.