Patient Services Officer/Care Navigator

Job summary

Mawbey Group Practice are looking for a Patient Service Officer/Care Navigator to join the team. The applicant must have experience in working with the NHS, have good computer skills and offer excellent customer service.

Our Care Navigators are key contributors in supporting the smooth running of the practice by providing internal administrative support necessary for the practice team to meet the needs of and caring for our patients. This role provides an accessible, safe and effective line of communication for patients. The purpose of this supporting role is to ensure that our patients receive an all-around excellent experience.

Main duties of the job

The main duties are to provide a high level of care navigation and reception service to patients, signposting to in-house clinicians and other members of the Practice Team as well as external services, booking appointments, dealing with queries, processing prescriptions and general administrative duties.

About us

We are a friendly, supportive training practice in Lambeth who provide care to our 12,000 patients. We currently have 2 salaried GPs, 4 GP Partners and a Management Partner. We also have nurses, HCAs, pharmacists, Social Prescriber and Drugs and Alcohol Worker as part of our clinical team.

We are located in a Primary Care Health Centre and are looking to expand our administration team.

Our practice is part of a Primary Care Network and actively involved in a range of schemes and services to provide high quality to the local population.