Quayside Medical Practice

Practice Business Manager

This job is now closed

Job summary

Are you an excellent strategic and business manager who is ready for the next challenge at this successful, respected, and innovative practice?

Quayside Medical Practice has a wonderful opportunity to join our growing practice of 11,100 patients. We are a large, cohesive partnership with a dedicated clinical and non-clinical workforce evidenced by our Outstanding CQC rating and excellent patient feedback. There are lots of opportunities in this role to focus on the future requirements of the growing population and ensure that estates and workforce are in place to meet those needs. It really is an exciting time to join the team.

The successful post holder will proactively guide the partners and help lead the practice ensuring that we continue to deliver high standards of care and team working. Your passion for patient services and supporting the team must match ours, and we expect you to lead on IT development, finance, human resources, and estate management, while using your strategic business vision and robust systems to ensure financial growth.

As CQC manager, you will be responsible for service improvement and delivery of key targets across the full range of clinical and administrative areas within the practice. You need to be organised and be able to build excellent working relationships both internally and with our external partners.

Main duties of the job

The successful candidate will be an experienced leader and have a natural curiosity in processes and people. This role is ideal for someone who has ideas about how changes can be made in a collaborative way based on learnt experience, QI methodology and good practice. You will be interested in estates development and organisational design to help the practice move forward with the growing patient numbers and the premises relocation.

This is a key role within the team and it essential that you demonstrate good leadership qualities, with the ability to achieve goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

The partners also require the successful candidate to be proactive and plan for the future with a visionary, growth mindset, maximising the practices potential in relation to business and finance opportunities, whilst maintaining patient care. The candidate needs to ensure they keep themselves fully informed of local and national proposals and initiatives, and in turn translate that into proposed changes to the partners. A good understanding of IT and digital engagement will be required in this post.

You must provide details of your experience, knowledge, and skills in the following areas:

Managing finances
IT and innovation
Business strategy, project planning and delivery
Strategic change management
Patient/customer services and governance
HR including recruitment and employment law
NHS experience

About us

Quayside Medical Practice is located close to Newhaven Harbour and Marina on the south coast between Brighton and Eastbourne in East Sussex. Newhaven is where theRiver Ouse, emerges from the South Downs into the English Channel.

The practice catchment area extends along the Havens coastal strip from Telscombe Cliffs through Peacehaven to Newhaven and in land to cover Denton, South Heighton and the outlying villages of Tarring Neville and Piddinghoe.

We are a busy and friendly team, rated Outstanding by the Care Quality Commission (CQC) which we aim to maintain by consistently monitoring our practice.

Our patient feedback results mirror this rating as 86% of our patients recently described their overall experience of the practice as Good.

We are part of The Havens PCN and were until recently the lead practice for the PCN. Quayside Medical Practice holds a GMS contract within the Sussex Integrated Care System (ICS) and we train a variety of students and both Foundation and Specialist trainees in General Practice.

We are a cohesive, friendly team which is evidenced by a variety of meetings, a shared coffee and lunch space plus 3-4 protected learning events per year. There is a strong supportive ethos and clinical teams discuss cases each day to maintain the practices reputation for high quality clinical care. Team well-being is highly valued and social events are well attended and popular, as are parkrun, swimming, and the facilities of the neighbouring Leisure Centre.

Date posted

10 May 2024

Pay scheme

Other

Salary

£55,000 to £60,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2104-24-0000

Job locations

Chapel Street

Newhaven

East Sussex

BN9 9PW

Job description

Job responsibilities

Key responsibilities

Finance

Working with the accountant and partners to take strategic responsibility for the finances of the practice which includes:

Develop and control practice budgets, financial systems and costs relating to new developments

Preparation of financial reports

Responsibility for income, expenditure, and cash-flow forecasts

Ensuring organisational requirements of the Practice contract are fully met and complied with

Development and implementation of processes to achieve clinical targets of QOF and enhanced services

Liaising with the commissioners and payment agencies regarding queries with payments relating to the contract, e.g. Enhanced Services.

Contributing to profit improvement by exploring areas for increasing income and reducing costs

Analysing data relating to commissioning as appropriate and contribute to planning and organisation both at practice and place level

Strategic Planning

Keep abreast of current affairs and identify potential opportunities and threats

Actively promote and develop areas of the practice premises to create additional income and added patient services

Implement, maintain, and update a practice development plan, oversee the implementation of the aims and objectives

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the PCN (Primary Care Network)

Represent the practice at ICB/S meetings

Make recommendations to the partners for practice development with regard to potential sources of income and enhanced patient and community services

Human Resources

Overall responsibility for recruitment and selection of staff, including contracts of employment and job descriptions

Utilise support from external agencies to ensure employment law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

Knowledge of current employment legislation

Good employee/employer relationships

Ensure that members of the existing staff team are aware of any changes that occur in the practice

Maintain good communication at all times with the practice team

Oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.

Implement pay rises/scales and increments at the appropriate time

Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks

Ensure that suitable facilities are available to enable all staff to work within the Practice

Responsibility for the health and safety policy and its implementation

Facilitate the development of a multi-disciplinary effective primary health care team

Ensure appropriate support for recently appointed staff members

Encourage personal staff development and motivation

Information Technology

Ensure the update of appropriate information governance systems

Work with IT support to ensure all practice IT and telephone systems are functioning effectively

Explore opportunities to further develop the practice and ensure initiatives already adopted are maintained

Ensure the DSP toolkit requirements are met

Patient Services

Ensure that the practice complies with contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess practice performance against patient access and demand targets

Oversee the complaints management system

Manage the significant events system

Liaise with patient groups and encourage development of the PPG

Premises and Equipment

Represent the practice to negotiate leasing contracts and their renewals

Liaise with NHSE&I in rent reviews

Ensure the premises are safe and compliant with relevant regulations

CQC

Responsibility for maintenance and compliance with CQC regulations

Communication with CQC to meet regulations

Communication

Ensure compliance with the latest NHS recommendations

Understand and maintain the practice communication systems

Build/maintain good working relationships with NHSE&I, the ICS, hospitals, community agencies, LMC (Local Medical Committee), other GP practices, pharmacists, community, education bodies, voluntary and private organisations

Represent the practice at meetings and seminars

Share skills and expertise with others

Ensure continuity of practice staff and clinical meetings

Responsible for the practice response to online feedback such as from NHS Choices and Google reviews if necessary.

Coordinate the digital presence and communications via the practice website, social media, and SMS technology

Miscellaneous

Other duties which may be decided upon by the partners from time to time.