PCN Manager

Job description

Job responsibilities

The PCN manager is a lead role within a complex environment of primary care management. The PCN manager will lead managerially on the development (both strategic and operational) of the PCN, in the context of emerging national and local policy; including new models of care and wider system integration.

They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the primary care locality providing strategic transformation support and leadership.

The PCN manager will be instrumental in Chorley Central progressing its PCN development plan. This role will work in collaboration with the clinical director and with member practices to break down challenges to implementation across our population.

The PCN manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our network matures. The PCN manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling on-going MDT development.

The PCN manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working whilst promoting standardisation for efficiency purposes.

This role will be outward looking to help secure our resilience by actively seeking development opportunities and by coordinating proposals.

The PCN manager will be essential to recruiting and integrating new roles into our primary care teams and acting as line management for these new staff.

The following are the core responsibilities of the PCN manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the Chorley Central PCN by leading and supporting quality improvement and performance

Provide support to the Clinical Director and deputise where appropriate in their absence

Support the development of an appropriate governance framework for the smooth operation of the PCN and the delivery of its plan. This will encompass the establishment of a legal framework between practices, agreed ways of working such as schedule of meetings, regular reporting on progress against the plan, and effective communications and engagement within and external to the network.

To support recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practice

To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for PMs with regard to delivery of a PCN project/scheme

Work with the CCG/ICP and the Clinical Director to assess how General Practices within the PCN impact on patient health and well-being outcomes and work with practices to continuously improve effectiveness. This includes understanding variation and reducing health inequalities.

To liaise and work with different practices on an ad-hoc project basis

To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes

To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework

To collate feedback/analysis data on behalf of the PCN to report to the CCG

To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN

To provide management oversight at board/strategic meetings

To develop and run administrative systems for Chorley Central PCN collaboration projects

To work alongside PMs within the PCN for the setting up and maintaining of new financial systems

To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN and to ensure that all claims are submitted in good time and payment made and received

To ensure financial risks are recognised and appropriate action taken

To monitor expenditure, plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources if fair and equitable

To present financial plans, strategic goals and any monitoring information and reports to the PCN on a quarterly basis

To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance

To review any latest guidance and to liaise with both PCN staff and PM to ensure that all are aware of and conform to NHS E, NICE, CQC requirements

To manage risks and issues with supporting outcomes. These are to be reported to the PCN clinical director

To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required

To work with the PCN clinical director and any supporting groups for strategic and operational planning processes to support the PCNs objectives

To support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

To establish a business development plan

To create a business continuity plan

To develop yourself and the role through participation in training and service redesign activities.

To undertake all mandatory training and induction programmes

To contribute to and embrace the spectrum of clinical governance

To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

To contribute to public health campaigns (e.g. flu clinics) through advice or direct care

Person Specification

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills
• Leadership and/or management qualification

Desirable

• AMSPAR qualification

Experience

Essential

• Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
• Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the FYFV
• Good practical and conceptual knowledge of healthcare improvement methods and practices
• Experience of managing accounting procedures including budget and cash flow forecasting
• Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
• Experience of workforce planning, forecasting and development
• Experience of working at a senior level in a project and/or transformation and/or business management area

Desirable

• Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices
• Experience of identifying and interpreting governmental policy

Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Ability to develop business cases
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Be flexible and able to manage sudden and unexpected demands
• Effective time management (planning and organising)
• To be a strategic thinker and planner with the ability to consider and act upon complex issues
• To be able to prioritise own work effectively and to direct activities of others
• Demonstrate personal accountability, emotional resilience and work well under pressure

Personal Qualities

Essential

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to use own initiative, discretion and sensitivity
• Flexible and cooperative
• Ability to identify risk and assess/manage risk when working with individuals
• Sensitive and empathetic in distressing situations
• Able to provide leadership and to finish work tasks
• Problem solving and analytical skills
• Ability to maintain confidentiality
• Professional calm and efficient manner
• Effective organiser, influencer and networker
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chorley Surgery

Address

24-26 Gillibrand Street

Chorley

Lancashire

PR7 2EJ

Employer's website

https://www.thechorleysurgery.com/ (Opens in a new tab)