Administrator

Job description

Job responsibilities

• To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
• To assist the Admin Manager with all clerical and administrative duties.
• To establish and maintain administrative systems so that computer information is easily accessible and secure.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain the computerised clinical system in an accurate and secure manner.
• To assist with the gathering of statistics and information when required.
• To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave.
• To receive and dispatch mail as required
• To carry out photocopying of patient records as required
• To carry out Choose and Book (ERS) procedures for referrals.
• Support the practice with recalling patients in a timely manner
• Ensure patients on recall registers are booked for review in accordance with the chronic disease booking protocol.
• Compose appropriate patient letters and information leaflets.
• To ensure you are familiar with and maintain up to date knowledge of the Quality and Outcomes Framework (QOF) and Eclipse requirements and associated read codes.
• To support with all practice administrative tasks as required
• To conduct searches on the clinical system to identify patients for recall and ensure invites are made in a timely manner via telephone or letter and appropriately read coded within the patients medical record.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Operate the programme of recall to harmonise recall for patients on multiple registers, thereby reducing impact on patients and reduce unnecessary patient contacts.
• Operate the programme of recall to smooth workload across the financial year as much as possible.
• Ensure patients on recall registers are booked for review in accordance with the chronic disease booking protocol.
• Compose appropriate patient letters and information leaflets.
• To ensure you are familiar with and maintain up to date knowledge of the Quality and Outcomes Framework (QOF) and Eclipse requirements and associated read codes.
• Maintain an overview of Population Manager achievement to ensure the practice is on track for clinical performance (for QOF and Eclipse)
• Proactively manage and liaise with key contacts to address any areas of potential or actual under performance.
• Within defined protocols enter and amend clinical read codes in patients medical records

Person Specification

Experience

Desirable

• Experience of working in general practice in a similar administrative role
• Experience of recall management

Employer details

Employer name

Beechfield Medical Centre

Address

Beechfield Gardens

Spalding

Lincolnshire

PE11 1UN

Employer's website

https://www.beechfieldmc.co.uk/ (Opens in a new tab)