Care Co_ordinator

Job description

Job responsibilities

Duties and responsibilities

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes:

Maintaining a thorough and up-to-date knowledge of all practice procedures at all times

Maintaining a thorough up-to-date knowledge of local support services and self-referral opportunities to aid patient access to services and support

To ensure practice colleagues are aware of the above and to provide advice and support in accessing services where needed

Opening up/closing and locking-up of practice premises and maintaining security in accordance with practice protocols and equipment

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two way communication

Processing and distribution of incoming and outgoing mail including trips to the Post Office

Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two way communication

Organising, filing and retrieving hard copy medical records and other hard and electronic information as required

Scanning of patient and non-patient related information

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Patient call and recall for the management of long term conditions and for the prevention of disease

Working as part of the Admin team to deliver enhanced services and all other health quality programs as required year on year

Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers

Receiving and processing practice referrals to outside services using approved pathways and referral processes, including urgent and 2 Week Rule referrals, Adhering to the information governance requirements of the NHS at all times and accepted methods of referral

Providing administrative/clerical assistance as required to include, use of email, the internet, word/data processing, filing, faxing, photocopying and scanning

Maintaining a clean, tidy and professional working environment

Keeping all areas of the practice tidy and clear of any unnecessary or out-of-date items in particular in the reception area, the porch and entrances to the practice, together with noticeboards and leaflet dispensers

Any other tasks, duties and responsibilities not covered in this job description that are practically and reasonably expected as part of the role in the practice environment at the time

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Experience within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morden Hall Medical Centre

Address

256 Morden Road

Morden

Merton

London

SW19 3DA

Employer's website

https://www.mordenhallmedicalcentre.co.uk/ (Opens in a new tab)