Job summary
The Woodberry Practice require an experienced Practice Manager to join our established & popular
medical practice of 9,400 patients. The practice consistently receives high
patient satisfaction scores & is committed to clinical excellence. You
would be working alongside 4 GPs (3 partners & 1 salaried GP) supported by a full-time assistant practice manager and a strong
administrative & reception team.
A strong head
for finance and NHS contract management is essential for this role. The
successful candidate will also possess the ability to undertake a wide range of
HR functions including recruitment, training, appraisals, pension
administration and payroll.
GP consultation
software: EMIS Web.
Additional
clinical activity software: Edenbridge Apex, Primary Care Pathways
Administrative
software: IRIS GP Payroll, Xero accountancy software
We are the lead practice for Enfield South West Primary Care Network which represents 50,000 patients in the Borough of Enfield. We will soon be a phase 3 LVS vaccination site and this is supported by a full time vaccination service delivery manager.
Main duties of the job
You will be ultimately responsible for all elements of modern general
practice management including; Staffing, recruitment and organisational
development, the production of performance data and meeting targets,
strategic management and business development and finance.
You
will play an important role in supporting the practice Partners and the
rest of the team and will be expected to demonstrate robust and
compassionate leadership.
About us
We are proud to be a friendly and hard working team, committed to delivering excellent care to our patients.
Job description
Job responsibilities
The Practice Manager shall be responsible for the efficient, effective and safe management of the Practice, and ensure the well-being of patients, doctors and staff, and the successfulsmooth running of the Practice
Partner Secretary and Administrator
- Compile the agenda for allmeetings (management/clinical etc.)
- Convene, attend, participate in and be responsible for the minutes of meetings when required
- Organise and participate in staff meetingsArrange all administration regarding the Health and Social Care Board
- Personally support the Partner(s)in matters relating to management
- Be responsible for adequate medical cover and arrange Locums when necessary
- Remind Partner(s)of agreed Practice policy
Personnel and Health &Safety Management
- The recruitment, selection and induction of employees, ensuring that initial Health andSafety instruction is provided
- Manage the activities of all clerical, secretarial and administration / support staff, ensuring an effective service is provided
- Ensure alladministration records required are completed in an accurate and timely manner(including patient records)
- Ensure all Health andSafety statutory obligations and legislation areadhered to, ensuring compliance with same, including risk assessment, accident reporting and investigation
- To undertake disability assessments and Health andSafety assessments and reviews, including the recommendation andimplementation of improvementsTo maintain records of staff training and immunisations including those required by the General Practice contract
- To maintain files relating to insurance and the maintenance of essential Practice contracts, including the disposal of chemical waste, CCTV, fire and intruder alarms required by law or good practice ensuring that support contracts for necessary maintenance are in order
- Communicate agreed Practice Policy to staff and introduce systems to support such policies
- Be responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures
- Ensure fair and consistent application of all personnel policies and procedures, including disciplinary andgrievance procedures, ensuring the Practicemeets its legal obligationsTo determine and maintain an efficient and cost-effective levelof staffing and hours of work required for the running of the Practice, includingarranging duty and holiday rotations and liaise with staff to provide satisfactory cover for same
- To administer all systems for fair employment and equal opportunities
- To liaise with professional HR advisersas/when required for non-routine personnel queries
- To act as the Practicecomplaints officer in line with DHSS&PS regulations, including: taking complaints and replying to complainants, recording complaints, investigation of complaints and recording the outcome, advising complainants, recommending remedial actions and implementing recommendations and staff training, filing applicable complaints with the Belfast Health and Social Care Trust,periodically reviewing Practicesystems and improving procedures in line with statutory requirements and general efficiency
- Supervise the updating of Practiceleaflets and notices and ensure that appropriate information is available to patients
- Support the staff in any difficult contact with patients5.General Management
- Perform Payroll duties and make appropriate returns to Inland Revenue and Health Services Superannuation Scheme
- Ensure compliance with all statutory and legal regulationsEffect and maintain Practice insurance policies; public and third party liability, employers liability, premises and equipment, liaising as required with insurers and professional advisers
- Ensure security of personnel and property
- Be responsible for supplies, both medical and administrative
- Manage buildings, extensions, repairs, decorations, fixtures and fittings, gardening and maintenance of exterior
Job description
Job responsibilities
The Practice Manager shall be responsible for the efficient, effective and safe management of the Practice, and ensure the well-being of patients, doctors and staff, and the successfulsmooth running of the Practice
Partner Secretary and Administrator
- Compile the agenda for allmeetings (management/clinical etc.)
- Convene, attend, participate in and be responsible for the minutes of meetings when required
- Organise and participate in staff meetingsArrange all administration regarding the Health and Social Care Board
- Personally support the Partner(s)in matters relating to management
- Be responsible for adequate medical cover and arrange Locums when necessary
- Remind Partner(s)of agreed Practice policy
Personnel and Health &Safety Management
- The recruitment, selection and induction of employees, ensuring that initial Health andSafety instruction is provided
- Manage the activities of all clerical, secretarial and administration / support staff, ensuring an effective service is provided
- Ensure alladministration records required are completed in an accurate and timely manner(including patient records)
- Ensure all Health andSafety statutory obligations and legislation areadhered to, ensuring compliance with same, including risk assessment, accident reporting and investigation
- To undertake disability assessments and Health andSafety assessments and reviews, including the recommendation andimplementation of improvementsTo maintain records of staff training and immunisations including those required by the General Practice contract
- To maintain files relating to insurance and the maintenance of essential Practice contracts, including the disposal of chemical waste, CCTV, fire and intruder alarms required by law or good practice ensuring that support contracts for necessary maintenance are in order
- Communicate agreed Practice Policy to staff and introduce systems to support such policies
- Be responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures
- Ensure fair and consistent application of all personnel policies and procedures, including disciplinary andgrievance procedures, ensuring the Practicemeets its legal obligationsTo determine and maintain an efficient and cost-effective levelof staffing and hours of work required for the running of the Practice, includingarranging duty and holiday rotations and liaise with staff to provide satisfactory cover for same
- To administer all systems for fair employment and equal opportunities
- To liaise with professional HR advisersas/when required for non-routine personnel queries
- To act as the Practicecomplaints officer in line with DHSS&PS regulations, including: taking complaints and replying to complainants, recording complaints, investigation of complaints and recording the outcome, advising complainants, recommending remedial actions and implementing recommendations and staff training, filing applicable complaints with the Belfast Health and Social Care Trust,periodically reviewing Practicesystems and improving procedures in line with statutory requirements and general efficiency
- Supervise the updating of Practiceleaflets and notices and ensure that appropriate information is available to patients
- Support the staff in any difficult contact with patients5.General Management
- Perform Payroll duties and make appropriate returns to Inland Revenue and Health Services Superannuation Scheme
- Ensure compliance with all statutory and legal regulationsEffect and maintain Practice insurance policies; public and third party liability, employers liability, premises and equipment, liaising as required with insurers and professional advisers
- Ensure security of personnel and property
- Be responsible for supplies, both medical and administrative
- Manage buildings, extensions, repairs, decorations, fixtures and fittings, gardening and maintenance of exterior
Person Specification
Qualifications
Essential
- HR experience in recruiting and employment law and the financial aspects of staffing
- Proven track record in team building, appraisal and target setting, developing people, training and managing change effectively
- Managed a GP practice
- Knowledge of primary care income and statutory obligations and understands the business side of GP practices. Demonstrates the ability to increase practice profit.
- Working knowledge of the GP contract and associated income streams
- Knowledge of policies and procedures relating to GP practices including GDPR, CQC, safeguarding, health and safety.
- IT competent and has good working knowledge of GP IT systems (EMIS currently) as well as a desire to implement new IT systems where these are helpful. Up to date with new patient communication and booking systems eg AccuRx,
- Data presentation and interpretation, and report writing for partners. Presenting ideas and options to partners including business plans.
- Building maintenance and development, dealing with contractors, insurance.
- Dealing with patient complaints
Person Specification
Qualifications
Essential
- HR experience in recruiting and employment law and the financial aspects of staffing
- Proven track record in team building, appraisal and target setting, developing people, training and managing change effectively
- Managed a GP practice
- Knowledge of primary care income and statutory obligations and understands the business side of GP practices. Demonstrates the ability to increase practice profit.
- Working knowledge of the GP contract and associated income streams
- Knowledge of policies and procedures relating to GP practices including GDPR, CQC, safeguarding, health and safety.
- IT competent and has good working knowledge of GP IT systems (EMIS currently) as well as a desire to implement new IT systems where these are helpful. Up to date with new patient communication and booking systems eg AccuRx,
- Data presentation and interpretation, and report writing for partners. Presenting ideas and options to partners including business plans.
- Building maintenance and development, dealing with contractors, insurance.
- Dealing with patient complaints
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).