Job responsibilities
- To support and embrace digital innovation in the practice,
including the promotion of patient online services.
- To undertake specific assigned task, support projects,
audits and quality improvement within the practice.
- To become involved and provide support with certain aspects
of the Practice Managers workload whilst managing the wider team.
- To provide supportive leadership and guidance to all staff.
- To liaise and work alongside other practices and organisations
to support our patients, Practice and PCN.
- Excellent computer skills and knowledge to perform a number
of IT requests.
- To lead on complaints received and support the administrative
and reception managers to reply to complaints in a timely manner.
- To oversee the management of clinical systems, timetabling
and staffing at all sites.
- To support in the logistical planning and preparation of the
subsequent move to our new practice.
- To ensure compliance and regularly review CQC regulations
and compliance.
- Supporting staff with searches and audits on the clinical
systems.
- Support the nursing and administration leads to attain KPIs,
QOF and associated contracted targets.
- Ensure all HR processes are adhered to in the recruitment of
staff.
- Oversee and organise staff appraisals, training and development.
- Ensure effective response and resolution to staff grievances
and disciplinary issues.
- To support with financial aspects of the practice,
such as assisting with payroll, petty cash and world money at all sites.
- To organise and maintain health and safety regulation of
each site.
- To review GP links alongside reception manager and oversee
medicines management requests and queries alongside prescription admin lead to
ensure outdated tasks are cleared.
- To oversee docman, EMIS tasks and lab reports to ensure they
are processed in a timely manner.
- Reviewing and negotiating business contracts with suppliers
and services required for the running of the business.
- To support the Practice Manager with PCN meetings and related
workload.
- To support the Practice Manager with strategic business and
workforce planning.
- To support the Practice Manager to produce reports for the Practice an PCN.
- To attend PCN operations meetings in the absence of the Practice Manager.
- To lead on apprenticeship schemes including apprenticeship
recruitment and levy funding requests.
- To ensure robust agendas are produced and subsequent actions
are achieved at departmental meetings.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Effectively manage their own time, workload and resources.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice.
Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
To undertake any appropriate related work required by the
Practice Manager/Partners.
