Dispensary Lead

Job description

Job responsibilities

The following are the core responsibilities of the Dispensary Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To lead the dispensary staff in accordance with current practice policy and be responsible for planning and allocating work for dispensary team, ensuring all opening hours are staffed (0830-1800).

b. To oversee all dispensing matters within the practice, checking colleagues dispensing as required

c. To lead the team in the collection of prescription charges from patients, cashing up and balance monies received

d. To cross reference number and value of prescription charges against statements, ensuring accuracy

e. To effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter

f. To ensure requests for repeat prescriptions are processed within a 5 working day timeframe for patient collections and medication deliveries to our patients homes.

g. To oversee the return of medicines from patients

h. To deal with uncollected medication in accordance with current policy

i. To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure

j. To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately within temperature parameters and securely

k. To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately

l. To co-operate with scheduled stock takes in accordance with guidance

m. To be responsible for the effective first line leadership, appraisal and professional development of dispensary staff

n. To work with a supervisor to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace

o. To assist in the completion of DSQS

In addition to the primary responsibilities, the Dispensary Lead may be requested to:

a. Partake in audits as directed by the Practice Manager

b. Provide mentorship and guidance for trainee dispensary staff and students

c. Review the latest guidance ensuring the dispensary conforms to NICE, CQC etc. guidance

d. If necessary, act as the practice point of contact for all medicines related matters, and work as a team to resolve issues, establishing positive working relationships

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services or equivalent.
• NVQ Level 3 in Pharmacy Services or BTEC in Pharmaceutical Science or a willingness to achieve this qualification.
• Registered with GPhC as a Pharmacy Technician
• NVQ Level 3 in Management or equivalent, or equivalent experience in Management role

Desirable

• Nationally recognised Accredited Checking Pharmacy
• Technician qualification (ACPT)
• Managerial qualification to Diploma level or equivalent experience

Experience

Essential

• Experience of working in a dispensary.
• Experience in managing dispensary services in primary care

Desirable

• Broad knowledge of general practice
• Good clinical system IT knowledge of EMIS

Skills and Personal Qualities

Essential

• Excellent communication skills (written and oral)
• Strong IT skills, competent in the use of Office and Outlook
• Clear, polite telephone manner
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (planning and organising)
• Ability to manage and develop staff (rotas, appraisals etc.)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Ability to effectively manage stock, including ordering, rotation, disposal etc.
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development

Desirable

• Capable of managing payments (invoices, cash etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OAK TREE SURGERY & PENSILVA HEALTH CENTRE

Address

School Road

Pensilva

Liskeard

Cornwall

PL14 5RP

Employer's website

https://www.theoaktreesurgery.co.uk/ (Opens in a new tab)