Business/Practice Manager

Job description

Job responsibilities

Job Title: Practice Business Manager Location: Primrose Bank Medical Centre, Blackburn Hours: Part-time 26 hours per week over 5 days Reports to: GP Partners Salary: Competitive and dependent on experience

Primrose Bank Medical Centre is seeking an experienced and motivated Practice Business Manager to lead the operational and strategic management of the practice across two sites. Youll be joining a supportive and established team dedicated to delivering high-quality patient care to a diverse population of nearly 9,800 patients.

As a member of North PCN, which includes five practices working collaboratively across Blackburn, you will be involved in shaping services and contributing to wider network goals.

This is a key leadership role requiring someone with solid general practice experience, ideally having led a CQC inspection and comfortable working within NHS and regulatory frameworks. You'll ensure day-to-day operations run smoothly while supporting long-term planning, staff development, compliance, and service improvement.

• Work closely with the Partners to develop and implement strategic and business plans.

• Contribute to the wider development of North PCN, representing the practice at PCN and locality meetings.

• Lead a positive and inclusive team culture that promotes accountability, innovation, and patient-centred care.

• Manage the day-to-day running of both sites, including staff scheduling, service delivery, and premises oversight.

• Implement systems and workflows to ensure efficiency and a high standard of care.

• Liaise with ARRS roles and external stakeholders to support integrated care delivery.

• Oversee budgeting, payroll, and financial planning.

• Manage income streams including QOF, IIF, Enhanced Services, PCN funding, and private work.

• Ensure timely and accurate claims, reporting, and contract compliance.

• Lead on recruitment, induction, training, appraisals, and HR support for non-clinical staff.

• Maintain accurate HR records and ensure employment law and best practice are followed.

• Address performance issues, grievances, and absences effectively and sensitively.

• Lead on CQC preparation, inspections, and action plans experience of successfully managing a CQC inspection is essential.

• Ensure compliance with all regulatory requirements including GDPR, Health & Safety, and safeguarding.

• Maintain and regularly update all practice policies, procedures, and risk assessments.

• Oversee practice IT systems and digital tools, ensuring they support efficient and secure working.

• Support the implementation of online triage, digital consultations, and workflow improvements.

• Maintain business continuity and data security plans.

• Oversee patient access, appointments, complaints, and feedback processes.

• Ensure excellent customer service and continuity of care, especially for patients with limited digital access.

• Support the development of patient engagement activities and the Patient Participation Group (PPG).

Person Specification

Experience

Essential

• Leadership & Management
• Primary Care Experience
• Managing Multidisciplinary Teams
• Knowledge of NHS Frameworks and QOF
• Digital and IT Experience in Healthcare
• CQC and Compliance Management
• Financial & Contract Management
• Project Management & Service Improvement
• Patient-Centered Care & Patient Engagement
• Leadership in a Complex Healthcare Environment
• Financial Management

Desirable

• Compliance & Governance
• Human Resources
• Strategic Planning & Development
• IT Systems & Digital Transformation
• Patient Services & Engagement
• Stakeholder Management & External Relationships

Qualifications

Essential

• Proven experience in a senior management or leadership role within a GP practice
• AMSPAR or equivalent management and leadership qualification
• Strong knowledge of GP practice operations
• Experience of leading a CQC inspection
• Financial and HR management experience
• Excellent leadership, communication, and team-building skills
• Familiarity with NHS contracts, QOF, IIF, and Enhanced Services
• Strong IT and digital skills
• Ability to work flexibly and independently under pressure

Desirable

• Experience of managing or working in a multi-disciplinary team within a GP practice
• Knowledge of NHS funding models (e.g., PCN income, IIF, Enhanced Services)
• Formal qualification in management, healthcare management, or business administration
• Familiarity with data protection and information governance requirements
• Experience with IT systems implementation and digital transformation in healthcare settings
• Understanding of business continuity planning and risk management
• Ability to influence and develop collaborative working relationships with stakeholders across the healthcare system
• Knowledge of CQC standards and audit processes
• Experience in staff training and development programs
• Previous experience in a part-time or flexible leadership role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primrose Bank Medical Centre

Address

Primrose Bank

Blackburn

BB1 5ER

Employer's website

https://www.primrosebankmedicalcentre.co.uk/ (Opens in a new tab)