Job responsibilities
Job Summary:
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job Responsibilities:
Administration
- To
have a thorough knowledge of all Practice procedures.
- To
work in accordance of written protocols
- Pulling/filing
notes for surgeries and update as necessary
- Filing
post in medical records if necessary
- Fax
and photocopy as requested
Reception
- Receiving
patients consulting with members of Practice team
- Handing
completed repeat prescriptions to patient and checking names and address.
- Be
able to cover all reception position as necessary
Appointments
- Process
appointment requests for today, future appointments from patients by
telephone and in person.
- Deal
with visits requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records
- Process
repeat prescription request in accordance with Practice guidelines.
Telephone
- Have
working knowledge of telephone system, during and after hours.
Other Tasks
- Stock GP rooms
- Clear
rooms after surgeries
- Ensure
building security have thorough knowledge of doors/windows/alarm.
- Make
tea/coffee for doctors and visitors
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, the practice Health & Safety Manual, and the practice
Infection Control policy and published procedures. This will include:
- Using personal security systems within the
workplace according to Practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Attending mandatory training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply Practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
Participate in audit where appropriate