Practice Administrator / Receptionist

Westbank Practice

The closing date is 11 April 2025

Apply for this job

Job summary

Westbank Practice are looking for an administrator/receptionist to join our friendly team.Potential candidates must be flexible, have excellent customer service skills and be confident in dealing with patients face to face and on the telephone. You will be dealing with tasks such as: prescriptions, making appointments, dealing with patient queries, registering patients, monitoring requests via email and other admin tasks.

The job is varied and very busy, you will be working across two sites Starcross and Exminster between the hours of 8am- 6pm Monday to Friday (approximately 25-30 hours per week)

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

We are a friendly hardworking team. We are looking for an individual who can be flexible, reliable and has good work ethic. Working alongside our Doctors, Nurses, HCAs, Paramedics and Physiotherapists.

Date posted

27 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

A2059-25-0001

Job locations

Starcross Surgery

Church Street

Starcross

EX6 8PZ


The Limes Surgery

Church Stile

Exminster

Exeter

EX6 8DF


Job description

Job responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on SystmOne

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on SystmOne

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Employer details

Employer name

Westbank Practice

Address

Starcross Surgery

Church Street

Starcross

EX6 8PZ


Employer's website

https://www.westbankpractice.com/ (Opens in a new tab)

Employer details

Employer name

Westbank Practice

Address

Starcross Surgery

Church Street

Starcross

EX6 8PZ


Employer's website

https://www.westbankpractice.com/ (Opens in a new tab)

For questions about the job, contact:

Practice Assistant Manager

Alex Cook

alex.cook2@nhs.net

01626890368

Date posted

27 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

A2059-25-0001

Job locations

Starcross Surgery

Church Street

Starcross

EX6 8PZ


The Limes Surgery

Church Stile

Exminster

Exeter

EX6 8DF


Privacy notice

Westbank Practice's privacy notice (opens in a new tab)