Receptionist - Maternity Cover

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist (this list is not exhaustive, and some roles and responsibilities may not be dealt with by all members of the team):

- Maintaining and monitoring the practice appointment system

- Process personal, telephone and e-requests for appointments

- Answer incoming phone calls, transferring calls and dealing with the callers request appropriately

- Signpost patients to the correct service

- Initiating contact with and responding to, requests from patients, team members and external agencies

- Read code data on SystmOne

- Photocopy documentation as required

- Process and/or forward incoming and outgoing emails from the mailbox

- Manage repeat prescriptions, ensuring they are processed accurately and efficiently

- Data entry of new and temporary registrations and relevant patient information as required

- Input data into the patients healthcare records as necessary

- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

- Manage all queries as necessary in an efficient manner

- Carry out system searches as requested

- Maintain a clean, tidy, effective working area at all times

- Monitor and maintain the reception area and waiting room notice boards

- Support all clinical staff with general tasks as requested

- Ordering and monitoring of stationery supplies

- Complete opening and closing procedures in accordance with the duty rota

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / Systmone / Vision user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westbank Practice

Address

Starcross Surgery

Church Street

Starcross

EX6 8PZ

Employer's website

https://www.westbankpractice.com/ (Opens in a new tab)