Job responsibilities
Job responsibilities
DUTIES
1. Attend to Patients at the Reception Desk. To learn,
understand and maintain the computerised appointment system relating to the
Doctors and Practice Nurses and carry out all relevant procedures.
2. Assist the Patients with any problems of a general nature
as and when they arise. Answer the telephone, take messages and convey their
content to the appropriate Doctor or Nurse via the message book system and
other members of staff and relay replies back to the Patients as applicable.
3. Acquire a good knowledge of the Practice procedure for
registering new patients and the rules regarding the movement of existing
patients. Ensure that all relevant forms are completed correctly and the
relevant proofs of address are provided before submission.
4. Ensure that the full details of any Home Visit requests
are taken and ensure that the correct details are passed to the correct Doctor
bearing in mind the rota applied when a GP is absent and rules for visits
received after 11.00 am.
5. Handle urgent requests for appointments/visits,
contacting the Doctor on call as necessary and deal with all emergencies in a
prompt and efficient manner. Assist clinical staff as necessary when dealing
with emergencies in surgery.
6. Make arrangements for hospital transport as required
ensuring that the correct details are forwarded to the transport provider and
confirm that the booking has been received.
7. Make arrangements for Interpreters as required ensuring
that the correct details are forwarded to the provider and confirm that the
booking has been received.
8. Scan and email documents as and when required ensuring
that a sent confirmation is received and the request and confirmation is filed.
9. Assist Patients with queries relating to the repeat
prescription system ensuring that patients are fully aware of the 72 hour lead
time for processing prescriptions.
10. Make full use of the computer system, both EMIS and
Docman, and familiarise oneself with the operation of the same using the
computer as required for obtaining, recording and updating patient information
etc.
11. Operate the Practice procedure for providing copies of
pathology results to patients and the recording of the same.
12. Operate the Practice procedure for providing patient
information to Secondary Care Providers and the recording of the same.
13. Operate the Practice procedure for actioning patients
requests for blood test forms.
14. Operate the Practice procedure for contacting patients
re pathology results and letters where further action is required.
15. You may be called upon to liaise with the computer
software suppliers (INPS) or the local IT Department for computer (hardware
faults) in the event of problem occurring.
16. Be responsible for opening/locking up the Surgery
premises (including outside gates and shutters) and switching the burglar alarm
on/off as appropriate.
17. Carry out any special procedures as required ie checking
the computerised appointment system, computer listings and any other special
projects.
18. To liaise and co-operate with all colleagues including
attached staff ie Health Visitors, District Nurses and Midwife.
19. To be involved in the opening and distribution of
incoming post, recording all outgoing post and balancing the post.
20. Attain a working knowledge of the franking machine.
21. To be responsible for the operation of the Reception
Income and Reception Petty Cash systems ensuring that all book work and monies
agree.
22. Attend any necessary training courses/sessions. To
learn, understand and participate in the running of new procedures as requested
by the Practice Manager.
23. To participate in the training of new members of staff a
requested by the Practice Manager.
24. Ensure that a sufficient supply of in-house forms is
maintained at all times.
25. To ensure that the waiting room is tidy at all times ie
leaflets, magazines, posters etc.
26. Make liquid refreshments as necessary.
27. Carry out any other reasonable duties requested by the
management team or Doctors.