Church Lane Medical Centre

Medical Receptionist

The closing date is 01 August 2025

Job summary

We currently have a vacancy for a Medical Receptionist. The role, though rewarding, will also be busy therefore the successful applicant must be able to remain calm in a fast-paced environment and have excellent customer service and problem-solving skills. We are looking for someone who is flexible and is willing to go above and beyond within their role. We are a friendly and welcoming team who strive for high standards of patient care.

Previous experience as a Medical Receptionist is essential. Experience working on clinical computerised systems, particularly SystmOne and using AccuRx is also desirable.

The role is a set half day shift pattern, Monday to Friday with a mix of shifts being either 8am to 1.30pm or 1pm to 6.30pm. The successful applicant must be able to cover both of these shift patterns. The total hours for the role per week are 27.5.

The vacancy may close earlier if sufficient applications are received.

Main duties of the job

To provide a high standard of Reception service to our patients, including dealing with enquiries promptly, efficiently, and courteously.

About us

You will be joining a friendly and forward thinking GP Practice. Our current patient population is over 10,500 and we have five General Practitioners plus a wide range of clinical and administrative staff.The successful candidate will receive ongoing training and will work within a team of ten receptionists.

Details

Date posted

18 July 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2046-25-0001

Job locations

1 Orchid Rise

Scunthorpe

DN15 7AN


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information including prescription requests, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information including prescription requests, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

  • Previous experience of working as a Medical Receptionist in a GP Practice

Desirable

  • Experience in using SystmOne and Accurx

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified to NVQ level 2 in Customer Service
Person Specification

Experience

Essential

  • Previous experience of working as a Medical Receptionist in a GP Practice

Desirable

  • Experience in using SystmOne and Accurx

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified to NVQ level 2 in Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church Lane Medical Centre

Address

1 Orchid Rise

Scunthorpe

DN15 7AN


Employer's website

https://www.churchlanemcscunthorpe.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Church Lane Medical Centre

Address

1 Orchid Rise

Scunthorpe

DN15 7AN


Employer's website

https://www.churchlanemcscunthorpe.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Kirstie Hornsey

kirstie.hornsey@nhs.net

01724853838

Details

Date posted

18 July 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2046-25-0001

Job locations

1 Orchid Rise

Scunthorpe

DN15 7AN


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