Job summary
Moorside Surgery is a medium sized GP practice in a single-site, purpose-built modern premises residing at the heart of the community we serve.
We are values-driven organisation, and strive to provide the best care we can to all patients and, in particular, those least able to access it.
We are a training practice, and also tutor 4th and 5th Year Medical students on site.
We work closely with the PCN (one of our team is the PCN clinical director) and all of the partners have leadership roles in the NHS separate to the practice. In addition all of the partners have allocated areas of interest / leadership to be able to support and advise the practice manager.
We achieved very high scores in the QoF last year, achieved a Good rating in our last CQC assessment, and have one of the best patient feedback scores in the region.
We use SystmOne, advanced care navigation systems with call board monitoring of demand, "Accurx" and "Patchs" patient communication systems, "Clarity TeamsNet", etc.
We are a lively, friendly, diverse and non-hierarchical team and highly value our receptionists and managers, recognising the challenges that these patient-facing roles must engage with currently (we are proud of our stable and supportive teams with low rates of staff-turnover).
We prioritise our staff wellbeing and have many initiatives, good support networks, and inclusive team meetings to ensure this is monitored and maintained.
Main duties of the job
Personnel and Training - Taking the lead in staff appraisal, the administrative lead in the management of non-clinical staff, and ensuring contracts and practice polices are up to date and followed.
Finance and profitability - taking responsibility for book keeping, including payroll and NHS pension contributions and liaising with the accountants regularly.
Information technology - responsibility that the systems are up to date, and compliant with legislation
Premises and equipment - responsible for the security, repairs, insurance and maintenance of premises and equipment.
Patient services - implementing and maintaining systems to receive patient enquiries with oversight of the complaints system.
Future planning - helping to prepare a business plan, annual report and practice development plan.
External relationships - ensuring good relationships are maintained with ancillary staff, external organisations and our local colleagues.
Confidentiality - exert good leadership around confidentiality.
Health and Safety - lead on health and safety in the practice and apply and monitor appropriate guidance
Equality and diversity - ensure we remain champions in this area.
Personal / professional development - participate in training programmes and maintain a record of development and demonstrating good leadership.
Quality - Take a lead on non-clinical quality and risk.
Communication - be an expert in communication
Contribute to the implementation of services
About us
CQC rated outstanding for providing effective services and for the care of people with long term conditions - our teams are committed to delivering a high-quality provision to our 8200 patients with a focus on continuity of care.
The Practice is a high achieving QOF Practice working with SystmOne.
We offer training for medical students and GP Registrars (with excellent feedback) and are dedicated members of our Primary Care Network holding leadership positions and supported by a Proactive Care Team. We host ARRS staff training and development opportunities.
The Practice has a friendly and committed team of staff consisting of 5 GP Partners, 4 Salaried GP, 3 Practice Nurses and 3 HCAs along with an experienced and supportive managerial and administrative team.
Since April 2020 we became satellite Hub Practice offering patients increased access to GP, Nurse and Physiotherapy extended access appointments on Wednesday evenings and Saturdays, for our PCN (you will not be required to work in the Enhanced Access Service).
We are strongly in favour of close collaborative working with other local practices, and would encourage you to attend the local practice managers' forum, PCN and other relevant events, and would give you opportunities to access coaching and mentorship (if appropriate) to support your own professional development.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE:PRACTICE MANAGER
REPORTS TO:THE PARTNERS
HOURS:37.5 hours per week/full time
Job summary:
Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.
Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.
Job responsibilities:
Personnel and training
Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.
Finance and profitability
Responsibility for the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements
Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.
Information technology
Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.
Premises and equipment
Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.
Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
Patient services
Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
Reviewing and updating the practices information leaflet/website, practice publicity and health education material.
Future planning
Preparing a practice business plan, annual report and practice aims and objectives as required by the partners
Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.
External relationships
Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training (minimum annually)
- Routine management of own team / team areas, and maintenance of work space standards
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE:PRACTICE MANAGER
REPORTS TO:THE PARTNERS
HOURS:37.5 hours per week/full time
Job summary:
Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.
Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.
Job responsibilities:
Personnel and training
Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.
Finance and profitability
Responsibility for the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements
Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.
Information technology
Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.
Premises and equipment
Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.
Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
Patient services
Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
Reviewing and updating the practices information leaflet/website, practice publicity and health education material.
Future planning
Preparing a practice business plan, annual report and practice aims and objectives as required by the partners
Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.
External relationships
Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training (minimum annually)
- Routine management of own team / team areas, and maintenance of work space standards
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Knowledge and Skills
Essential
- Have a compassionate, people-centred, wellbeing-focused approach.
- Have the ability to both see the bigger picture, yet not miss important details.
- Essential business management and leadership skills
- Be highly proficient skills in spoken and written English.
- Be able to prioritise time effectively and have a completer-finisher attitude.
- Be able to assess / monitor non-clinical risk.
- Have the ability to work well alongside others, both as a support to staff but accepting their need for a degree of autonomy (and to know yourself when to ask for help).
- Good negotiation skills.
- Be able to demonstrate patience and the ability to remain calm in stressful situations
- To be able to use a computer and main software packages (including Microsoft Word and Excel) competently.
Desirable
- Financial and Book keeping skills
- HR knowledge and skills (we use 'Croner' as advisors on HR issues)
- Experience of NHS / primary care management.
Experience
Essential
- Experience of working at senior management level.
- Excellent interpersonal skills and inspiring leadership.
- Experience of managing accounting procedures including budget and forecasting and development, HR, patients, risk management, strategic development etc.
- Experience of managing multi-disciplinary teams.
- Ability to react and resolve multiple and diverse issues.
- Experience of performance management, including appraisal writing, staff development and disciplinary/grievance procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Relevant facilities/health and safety experience.
Desirable
- NHS/Primary Care General Practice experience
- Experience of working in a health care setting
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills and senior leadership experience.
- Experience in working in health / social care - ideally in a senior leadership role in a GP practice or PCN.
Desirable
- Educated to degree level in healthcare or business.
- Management qualification.
Person Specification
Knowledge and Skills
Essential
- Have a compassionate, people-centred, wellbeing-focused approach.
- Have the ability to both see the bigger picture, yet not miss important details.
- Essential business management and leadership skills
- Be highly proficient skills in spoken and written English.
- Be able to prioritise time effectively and have a completer-finisher attitude.
- Be able to assess / monitor non-clinical risk.
- Have the ability to work well alongside others, both as a support to staff but accepting their need for a degree of autonomy (and to know yourself when to ask for help).
- Good negotiation skills.
- Be able to demonstrate patience and the ability to remain calm in stressful situations
- To be able to use a computer and main software packages (including Microsoft Word and Excel) competently.
Desirable
- Financial and Book keeping skills
- HR knowledge and skills (we use 'Croner' as advisors on HR issues)
- Experience of NHS / primary care management.
Experience
Essential
- Experience of working at senior management level.
- Excellent interpersonal skills and inspiring leadership.
- Experience of managing accounting procedures including budget and forecasting and development, HR, patients, risk management, strategic development etc.
- Experience of managing multi-disciplinary teams.
- Ability to react and resolve multiple and diverse issues.
- Experience of performance management, including appraisal writing, staff development and disciplinary/grievance procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Relevant facilities/health and safety experience.
Desirable
- NHS/Primary Care General Practice experience
- Experience of working in a health care setting
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills and senior leadership experience.
- Experience in working in health / social care - ideally in a senior leadership role in a GP practice or PCN.
Desirable
- Educated to degree level in healthcare or business.
- Management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
