Job responsibilities
Job summary:
Work with the Managing Partner to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a safe, profitable, efficient, effective, and compliant working environment.
Work closely with the PCN Manager to establish clear and defined workstreams and responsibilities ensuring that income streams are maximised, with targets and objectives being achieved across the practice and PCN.
Job responsibilities:
Provide leadership to the Operations Team, guiding and coaching the team to achieve their objectives and resulting in a high standard of support for the clinical team in providing excellent patient care.
Financial & Estates Management
Work with the Accounts & Estates Manager to:
Manage practice budgets and seek to maximise income
Ensure that all income and expenditure is recorded and reconciled and that year-end figures are submitted accurately and promptly
Provide regular financial updates to the Partners
Ensure the practice receives an appropriate and equitable allocation of resources
Understand and report on the financial implications of contract and legislation changes
Liaise with accountants to manage all aspects of the accounts including partners drawings
Manage the practice premises to ensure the provision of a safe and compliant working environment.
Human Resources
Work with the HR Manager to:
Ensure that all staff are legally and gainfully employed.
Monitor skill-mix, training, and deployment of staff
Manage staffing levels through recruitment within target budgets
Ensure HR policies are implemented effectively, giving particular attention to ensuring legal and CQC requirements are achieved.
Support and mentor staff, both as individuals and as team members
IT & Digital First
Work with IT Manager to:
Evaluate and plan practice IT hardware and software implementation, development, and maintenance
Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
Ensure practice team trained effectively to utilise relevant software packages fully
Work under guidance of IG Lead to ensure required standards are met
Patient Services and Communications
Work with the Patient Services Manager, Clinical Services Manager and Patients Liaison Manager to:
Adopt a strategic approach to the development and management of patient services
Ensure service development and delivery is in accordance with local and national guidelines
Ensure that the practice complies with NHS contractual obligations in relation to patient care
Manage effective appointments and recall systems
Oversee the management of surgery timetables, duty rotas and holiday cover
Routinely monitor and assess practice performance against patient access and demand management targets
Develop an integrated patient communications plan
Develop an integrated internal communications plan
Ensure that complaints and patient feedback is processed according to NHSE guidelines
Management of Clinical Teams
Work with the Nurse Manager to:
ensure the Nursing Team is operating effectively and safely, anticipating future demand requirements to allow managed recruitment and training
ensure correct levels of supervision are defined and enacted
Administration
Work with the Medical Administration Manager to ensure all administration of clinical records is safe, accurate and efficient.
Work with the Operations Team to ensure all relevant policies and procedures are up to date and enacted, that meetings are minutes and recorded and that all elements of monitoring requirements from CQC and ICB are adhered to.
Quality
Work with the Quality Manager to ensure that quality is embedded throughout all aspects of practice working and that quality monitoring and an effective programme of QIA is rigorously undertaken.
Strategic Management and Planning
The post holder will:
Keep abreast of current affairs and identify potential threats and opportunities
Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
Monitor and evaluate performance of the practice team against objectives; identify and manage change
Develop and maintain effective communication both within the practice and with relevant outside agencies
Prepare and annually update the practice development plan, oversee the implementation of the aims and objectives
Assess and evaluate premises requirements and manage development and expansion plans
Work with partners to assess and develop the business opportunities presented by merger, federation and integration, liaising with the ICB, other Providers and relevant third parties
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards, and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
