Job responsibilities
Primary Responsibilies
The following are the core responsibilities of the Contracts Monitoring Assistant. There may be on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels:
- To be aware of national, local and Practice quality standards for chronic disease management.
- To be aware of all updates regarding QOF and any other enhanced services bringing opportunities for service delivery to the attention of the practice manager.
- Work closely with the Practice Manager to set up and implement any new services for which the practice may sign up.
- To provide support to clinicals in correctly identifying and targeting patients for assessment and treatment.
Set up and assist other team members with the setting up templates, using read codes for the purpose of recording and extracting data from the computer for the use of target achievement, claims and audits.
- To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.
- To provide advice and support for clinicals and to produce regular reports on the progress of these groups in achieving their targets.
- To ensure that documentation exists to support performance standards across the full range of performance-based activity QOF, QIF, IIF, Enhanced Services etc.
Run searches within the practice clinical system and ensure patients are booked in for their assessment and/or review.
- To assist in the production of information for clinical audit.
- To undertake ad-hoc work related to the performance of the practice under the guidance of the Practice Manager and Partners.
- To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.
- To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
- Generate reports to support the LTC system and monitor recalls for the LTC clinics
- Set up and maintain the practice call & recall system for all areas of patient recall
- The post requires flexibility, and you will be required to undertake other duties and tasks as determined by the Partners or the Practice Manager such as reception cover due to staff absence.
- Manage Cytology invites and targets
- Manage Baby Immunisations and Targets
- Manage Links on Systmone
- Manage Medical Records transferring in and out.
To provide high quality and responsive care which is effective, appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times.
To ensure all staff both clinical and non-clinical are aware and up to date with all relevant training for their roles, to ensure safe delivery of services to patients.
Values Statement
Respecting each other - Staff treat their colleagues, patients, visitors, and stakeholders with respect at all times, recognising and valuing the contributions and experience of those with a vested interest in the practice. We will be friendly and polite, show appreciation and reward effort.
Supporting each other - We will communicate effectively, share information, involve and empower each other and support each other to achieve our mission. We will cooperate with each other to provide the best service to our patients and make the effort to maintain a positive working environment.
Working with positivity - We will be flexible and adaptable to the changing needs of the NHS and our patients. We will welcome and encourage innovations and embrace changes with a positive attitude. We will feed back our successes and celebrate them.
All staff at Westleigh Practice have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
Staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
