Job summary
Westleigh Medical Practice is looking for a Receptionist to join our
friendly team.
We would ideally like someone with experience in working in a GP
practice and have a knowledge of our GP Clinical System SystmOne and Ask My GP
or equivalent. You must have excellent/customer service skills. You must be
able to work under pressure and be flexible with working hours, as you may be
asked to work overtime or vary the hours worked depending on circumstances as
they arrive. Working hours are subject
to change in light of any future changes within the practice.
Hours are negotiable. We will accept Full Time, Part Time or Job Share.
The purpose of the role is to:
Offer general assistance
to the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way
Undertake a variety of
administrative duties to assist in the smooth running of the practice,
including the provision of possible secretarial and clerical support to
clinical staff and other members of the practice team
Facilitate effective
communication between patients, members of the primary health care team,
secondary care and other associated healthcare agencies
Main duties of the job
Duties include
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures and adding new patients as required
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers always checking telephone numbers and addresses at each contact
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying
To have a thorough knowledge of all Practice procedures.
Scan letters to patient notes as appropriate
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception duties as necessary and covering staff leave
Any other tasks allocated by managers
Registrations of new patients computer data entry and medical records.
About us
Our successful, high achieving and innovative Surgery with a ANP/GP
Joint Partnership, is offering you the opportunity to work with us. We are
looking for an experienced Practice Nurse to join us working in a busy general
practice as part of our dedicated clinical team along with friendly and
supportive clinical and administrative staff.
We have approximately 4600 patients.
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of possible secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures and adding new patients as required
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers always checking telephone numbers and addresses at each contact
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying
- Monitoring of stationery and other supplies informing as appropriate when new stock required
- Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- To have a thorough knowledge of all Practice procedures.
- Scan letters to patient notes as appropriate
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception duties as necessary
- Deal with visit requests
- Any other tasks allocated by managers
- Have working knowledge of the telephone system, alarm, shutters etc.
- Registrations of new patients computer data entry and medical records.
- Process patients change of address/telephone numbers computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting potential health and safety hazards and infection hazards or risks immediately as identified.
- Keeping all areas clean, assist in the maintenance of general standards of cleanliness.
- Undertake periodic training including infection control
- Report potential risks
- Demonstrate due regards for safeguarding and promoting the welfare of children
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Flexible working across both our Sites Westleigh and Abram.
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of possible secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures and adding new patients as required
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers always checking telephone numbers and addresses at each contact
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying
- Monitoring of stationery and other supplies informing as appropriate when new stock required
- Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- To have a thorough knowledge of all Practice procedures.
- Scan letters to patient notes as appropriate
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception duties as necessary
- Deal with visit requests
- Any other tasks allocated by managers
- Have working knowledge of the telephone system, alarm, shutters etc.
- Registrations of new patients computer data entry and medical records.
- Process patients change of address/telephone numbers computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting potential health and safety hazards and infection hazards or risks immediately as identified.
- Keeping all areas clean, assist in the maintenance of general standards of cleanliness.
- Undertake periodic training including infection control
- Report potential risks
- Demonstrate due regards for safeguarding and promoting the welfare of children
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Flexible working across both our Sites Westleigh and Abram.
Person Specification
Experience
Essential
- We would ideally like someone with experience in working in a GP practice and have a knowledge of our GP Clinical System SystmOne and Ask My GP or equivalent. You must have excellent/customer service skills. You must be able to work under pressure and be flexible with working hours, as you may be asked to work overtime or vary the hours worked depending on circumstances as they arrive. Working hours are subject to change in light of any future changes within the practice.
Person Specification
Experience
Essential
- We would ideally like someone with experience in working in a GP practice and have a knowledge of our GP Clinical System SystmOne and Ask My GP or equivalent. You must have excellent/customer service skills. You must be able to work under pressure and be flexible with working hours, as you may be asked to work overtime or vary the hours worked depending on circumstances as they arrive. Working hours are subject to change in light of any future changes within the practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
