Job summary
We are looking for a GP Assistant to join our admin team and support a busy GP Practice in South-West London.
Main duties of the job
* Strategic Assistant on the Triage Appointment Pathway
* Assisting and supporting with the management of the day to day operations, including patient queries, rotas, contractors and support of administrative tasks and responsibilities.
* Assisting with the clinical triage (passing appointment requests to the GP, assisting with processing, and recalling the patient for appointments).
* As part of the appointment process providing support to GPs by review of patient history and baseline where requested
* To liaise, assist and support management of the practice in the reception area demonstrating leadership skills.
* Signposting received correspondence/ appointment requests to others, e.g., High St Chemist- clinical pharmacist, practice nurse in collaboration with GPs decision
* The ability to carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording all findings accurately.
* Facilitating routine and 24-hour BP monitoring, advising patients and manage requests from local services
* Carrying out BMI checks as directed
* Acting as a chaperone as required
* Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
* Supporting practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.
About us
We are a large and friendly Doctor's surgery with 12,000+ patients based in South West Hackney. We currently have eight General Practitioners, two Practice Nurses, three Health Care Assistants, a Practice Manager plus a number of reception staff. We are a training practice and have apprentices; we also teach medical students, Practice Nurse mentoring and host GP Registrars. We have a number of attached staff including a midwife who has a clinic once a week, Diabetic Nurse Specialist, Adult Community Nurses, a Community Matron and Health Visitors working with the practice.
Job description
Job responsibilities
* Strategic Assistant on the Triage Appointment Pathway * Assisting and supporting with the management of the day to day operations, including patient queries, rotas, contractors and support of administrative tasks and responsibilities. * Assisting with the clinical triage (passing appointment requests to the GP, assisting with processing, and recalling the patient for appointments). * As part of the appointment process providing support to GPs by review of patient history and baseline where requested * To liaise, assist and support management of the practice in the reception area demonstrating leadership skills. * Signposting received correspondence/ appointment requests to others, e.g., High St Chemist- clinical pharmacist, practice nurse in collaboration with GPs decision * The ability to carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording all findings accurately. * Facilitating routine and 24-hour BP monitoring, advising patients and manage requests from local services * Carrying out BMI checks as directed * Acting as a chaperone as required * Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes * Supporting practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments. * Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve, such as insurance forms, mortgage applications, department for Work and Pensions benefits forms and others as appropriate * Explaining appointment decisions and where appropriate treatment procedures to patients * Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation. * Undertaking all mandatory training and induction programmes * Attending a formal appraisal with their manager at least every 12 months. * Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed * Contributing to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes * Maintaining a clean, tidy and effective working area at all times.* In addition to the primary responsibilities, the GP assistant/medical assistant may be requested to: - Demonstrate the ownership of responsibility for personal development, learning and performance - Demonstrate performance of skills and activities to others undertaking similar work. - Attend relevant annual updates and shared practice learning - Participate in practice audit as directed by the audit lead - Participate in local initiatives to enhance service delivery and patient care - Support and participate in shared learning throughout the PCN - Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. - Duties may vary from time to time without changing the general character of the post or the level of responsibility.
Job description
Job responsibilities
* Strategic Assistant on the Triage Appointment Pathway * Assisting and supporting with the management of the day to day operations, including patient queries, rotas, contractors and support of administrative tasks and responsibilities. * Assisting with the clinical triage (passing appointment requests to the GP, assisting with processing, and recalling the patient for appointments). * As part of the appointment process providing support to GPs by review of patient history and baseline where requested * To liaise, assist and support management of the practice in the reception area demonstrating leadership skills. * Signposting received correspondence/ appointment requests to others, e.g., High St Chemist- clinical pharmacist, practice nurse in collaboration with GPs decision * The ability to carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording all findings accurately. * Facilitating routine and 24-hour BP monitoring, advising patients and manage requests from local services * Carrying out BMI checks as directed * Acting as a chaperone as required * Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes * Supporting practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments. * Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve, such as insurance forms, mortgage applications, department for Work and Pensions benefits forms and others as appropriate * Explaining appointment decisions and where appropriate treatment procedures to patients * Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation. * Undertaking all mandatory training and induction programmes * Attending a formal appraisal with their manager at least every 12 months. * Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed * Contributing to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes * Maintaining a clean, tidy and effective working area at all times.* In addition to the primary responsibilities, the GP assistant/medical assistant may be requested to: - Demonstrate the ownership of responsibility for personal development, learning and performance - Demonstrate performance of skills and activities to others undertaking similar work. - Attend relevant annual updates and shared practice learning - Participate in practice audit as directed by the audit lead - Participate in local initiatives to enhance service delivery and patient care - Support and participate in shared learning throughout the PCN - Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. - Duties may vary from time to time without changing the general character of the post or the level of responsibility.
Person Specification
Experience
Essential
- GP Surgery experience is desired but not essential. Full training will be provided.
Qualifications
Essential
- * A positive can-do attitude.
- * Friendly and approachable manner.
- * Excellent at working under pressure in a busy environment.
- * Excellent verbal and written communication.
- * Ability to work as a team and independently.
- * Manage tasks in a timely manner.
- * Flexibility on working pattern.
Person Specification
Experience
Essential
- GP Surgery experience is desired but not essential. Full training will be provided.
Qualifications
Essential
- * A positive can-do attitude.
- * Friendly and approachable manner.
- * Excellent at working under pressure in a busy environment.
- * Excellent verbal and written communication.
- * Ability to work as a team and independently.
- * Manage tasks in a timely manner.
- * Flexibility on working pattern.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.