Admin Assistant/Receptionist
Helmsley Medical Centre
This job is now closed
Job summary
This role is split into Administrative Assistant and Receptionist. The role can be full-time, or we can be flexible with what hours the candidate is looking for. The candidate would be prominently based in our Helmsley Surgery but may occasionally need to provide cover in our Terrington Surgery.
Such duties will include, but aren't limited to:
Arrange patients appointments for general surgeries and specialist clinics
Keep noticeboards tidy and appropriate
Use of clinical system
Issue of prescriptions
Registration of patients
Running the appointment system
Maintain adequate stationery stocks in Reception and in all clinical rooms
Order stationery from Health Authority as required
Pull and file notes as required by GPs and other staff
Complete pathology & X-ray request forms at the request of clinical staff and Manager
Give out routine test results to patients
Maintain patient confidentiality at all times
Main duties of the job
Demonstrable experience of managing a team/function
Experience of managing an administrative and/or reception team
Good working knowledge of an IT based clinical system
Able to design staff rotas to adequately cover a function
Good general level of education including GCSE grade C or above (or equivalent) for English
Knowledge of medical terminology
Able to prioritise work
Excellent communication skills
Comfortable with day to day use of computers/IT systems
Able to accurately input information into the computers
Comfortable using Microsoft Office
A great people person and team player
Friendly but professional interaction with Patients
Organised and thorough approach to work
Able to work on own initiative, yet recognise the need for supervision or to seek advice
Can maintain patient/practice confidentiality
Able to work flexible hours to suit needs of surgery
About us
South Hambleton and Ryedale Primary Care Network (SHaRPCN) stretches across 7 GP practices in North Yorkshire. Our successful PCN was a finalist for the PCN of the year award and, in addition to this, 5 of our 7 practices recently topped the latest patient survey poll for our CCG, with patient satisfaction scores reaching as high as 98%. We enjoy established strong working relationships between us.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation.
Job description
Job responsibilities
Present a welcoming atmosphere for all incomers to the practice
Receive and direct all visitors to the practice
Provide patients with information on opening hours, clinic hours and notice/waiting periods for prescriptions, test results etc.
Implementing Practice protocols
Take and relay messages
Arrange patients appointments for general surgeries and specialist clinics
Complete forms and other documents in line with administrative protocols
Open and distribute post
General filing
Ensure adequate heating and light in waiting room
Check cleanliness before and after surgery sessions
Remove dangerous, small or fabric toys
Remove old magazines & newspapers
Maintain patient information
Maintain supply of leaflets
Keep noticeboards tidy and appropriate
Use of clinical system
Issue of prescriptions
Registration of patients
Data entry
Running the appointment system
Use of PCs
Email communication
Internet access
Maintain adequate stationery stocks in Reception and in all clinical rooms
Order stationery from Health Authority as required including FP10s as directed by the Senior Receptionist
File clinical correspondence
Pull and file notes as required by GPs and other clinical and non-clinical staff
Repair and replace untidy Lloyd George packets
Book ambulance transport for patients needing to travel to hospital for in- and out-patient care
Complete pathology & X-ray request forms at the request of clinical staff and Clinical Manager
Electronic posting of test results through computer link
Give out routine test results to patients
Maintain patient confidentiality at all times
Person Specification
Qualifications
Essential
- Demonstrable experience of managing a team/function
- Experience of implementing and overseeing financial protocols
- Experience of performance management
- Good general level of education including GCSE grade C or above (or equivalent) for English
- Able to delegate and oversee completion of tasks
- Able to prioritise work
- Good appreciation of support role
- Excellent communication skills
- Able to design, and implement protocols
- Comfortable with day to day use of computers/IT systems
- Able to accurately input information into the computers
- Able to learn quickly
- A great people person and team player
- Friendly but professional interaction with Patients
- Organised and thorough approach to work
- Able to work under pressure and multi-task
- Able to work on own initiative, yet recognise the need for supervision or to seek advice
- Can maintain patient/practice confidentiality
- Works well within the greater team environment
- Willing to undertake further training to suit changing needs of surgery
- Able to work flexible hours to suit needs of surgery (between the hours of 8.00am 6.30pm, Monday to Friday)
Desirable
- Experience of working within a GP Surgery
- Experience of managing an administrative and/or reception team
- Good working knowledge of an IT based clinical system
- Able to design staff rotas to adequately cover a function
- Knowledge of medical terminology
- Comfortable using Microsoft Word, Excel, Outlook and the internet
- Working knowledge of using a medical records system (System1, Emis etc)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Helmsley Medical Centre
Address
Carlton Road
Helmsley
York
YO62 5HD
Employer's website
https://www.helmsleymedicalcentre.co.uk/ (Opens in a new tab)
For questions about the job, contact:
Date posted
21 June 2021
Pay scheme
Agenda for change
Band
Band 4
Salary
£21,892 to £24,157 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A2024-21-0661
Job locations
Carlton Road
Helmsley
York
YO62 5HD
Terrington Surgery
North Back Lane
Terrington
North Yorkshire
YO60 6PS
If there's technical issues with the website, contact:
Opening times:
Monday to Friday: 8am to 6pm
Saturday: 9am to 3pm
Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.