Job summary
This role is split into Administrative Assistant and Receptionist. The role can be full-time, or we can be flexible with what hours the candidate is looking for. The candidate would be prominently based in our Helmsley Surgery but may occasionally need to provide cover in our Terrington Surgery.
Such duties will include, but aren't limited to:
Arrange patients appointments for general surgeries and specialist clinics
Keep noticeboards tidy and appropriate
Use of clinical system
Issue of prescriptions
Registration of patients
Running the appointment system
Maintain adequate stationery stocks in Reception and in all clinical rooms
Order stationery from Health Authority as required
Pull and file notes as required by GPs and other staff
Complete pathology & X-ray request forms at the request of clinical staff and Manager
Give out routine test results to patients
Maintain patient confidentiality at all times
Main duties of the job
Demonstrable
experience of managing a team/function
Experience of
managing an administrative and/or reception team
Good working
knowledge of an IT based clinical system
Able to design
staff rotas to adequately cover a function
Good general
level of education including GCSE grade C or above (or equivalent) for
English
Knowledge of
medical terminology
Able to
prioritise work
Excellent
communication skills
Comfortable with
day to day use of computers/IT systems
Able to
accurately input information into the computers
Comfortable
using Microsoft Office
A great people
person and team player
Friendly but
professional interaction with Patients
Organised and
thorough approach to work
Able to work on
own initiative, yet recognise the need for supervision or to seek advice
Can maintain
patient/practice confidentiality
Able to work
flexible hours to suit needs of surgery
About us
South Hambleton and Ryedale Primary Care Network (SHaRPCN) stretches across 7 GP practices in North Yorkshire. Our successful PCN was a finalist for the PCN of the year award and, in addition to this, 5 of our 7 practices recently topped the latest patient survey poll for our CCG, with patient satisfaction scores reaching as high as 98%. We enjoy established strong working relationships between us.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation.
Job description
Job responsibilities
Present a welcoming atmosphere for
all incomers to the practice
Receive and direct all visitors to the
practice
Provide patients with information on opening
hours, clinic hours and notice/waiting periods for prescriptions, test results
etc.
Implementing Practice protocols
Take and relay messages
Arrange patients appointments for general
surgeries and specialist clinics
Complete forms and other documents in line
with administrative protocols
Open and distribute post
General filing
Ensure adequate heating and light
in waiting room
Check cleanliness before and after
surgery sessions
Remove dangerous, small or fabric
toys
Remove old magazines &
newspapers
Maintain patient information
Maintain supply of leaflets
Keep noticeboards tidy and appropriate
Use of clinical system
Issue of prescriptions
Registration of patients
Data entry
Running the appointment system
Use of PCs
Email communication
Internet access
Maintain adequate stationery
stocks in Reception and in all clinical rooms
Order stationery from Health Authority as
required including FP10s as directed by the Senior Receptionist
File clinical correspondence
Pull and file notes as required by
GPs and other clinical and non-clinical staff
Repair and replace untidy Lloyd
George packets
Book ambulance transport for
patients needing to travel to hospital for in- and out-patient care
Complete pathology & X-ray
request forms at the request of clinical staff and Clinical Manager
Electronic posting of test results through
computer link
Give out routine test results to patients
Maintain patient confidentiality at all times
Job description
Job responsibilities
Present a welcoming atmosphere for
all incomers to the practice
Receive and direct all visitors to the
practice
Provide patients with information on opening
hours, clinic hours and notice/waiting periods for prescriptions, test results
etc.
Implementing Practice protocols
Take and relay messages
Arrange patients appointments for general
surgeries and specialist clinics
Complete forms and other documents in line
with administrative protocols
Open and distribute post
General filing
Ensure adequate heating and light
in waiting room
Check cleanliness before and after
surgery sessions
Remove dangerous, small or fabric
toys
Remove old magazines &
newspapers
Maintain patient information
Maintain supply of leaflets
Keep noticeboards tidy and appropriate
Use of clinical system
Issue of prescriptions
Registration of patients
Data entry
Running the appointment system
Use of PCs
Email communication
Internet access
Maintain adequate stationery
stocks in Reception and in all clinical rooms
Order stationery from Health Authority as
required including FP10s as directed by the Senior Receptionist
File clinical correspondence
Pull and file notes as required by
GPs and other clinical and non-clinical staff
Repair and replace untidy Lloyd
George packets
Book ambulance transport for
patients needing to travel to hospital for in- and out-patient care
Complete pathology & X-ray
request forms at the request of clinical staff and Clinical Manager
Electronic posting of test results through
computer link
Give out routine test results to patients
Maintain patient confidentiality at all times
Person Specification
Qualifications
Essential
- Demonstrable experience of managing a team/function
- Experience of implementing and overseeing financial protocols
- Experience of performance management
- Good general level of education including GCSE grade C or above (or equivalent) for English
- Able to delegate and oversee completion of tasks
- Able to prioritise work
- Good appreciation of support role
- Excellent communication skills
- Able to design, and implement protocols
- Comfortable with day to day use of computers/IT systems
- Able to accurately input information into the computers
- Able to learn quickly
- A great people person and team player
- Friendly but professional interaction with Patients
- Organised and thorough approach to work
- Able to work under pressure and multi-task
- Able to work on own initiative, yet recognise the need for supervision or to seek advice
- Can maintain patient/practice confidentiality
- Works well within the greater team environment
- Willing to undertake further training to suit changing needs of surgery
- Able to work flexible hours to suit needs of surgery (between the hours of 8.00am 6.30pm, Monday to Friday)
Desirable
- Experience of working within a GP Surgery
- Experience of managing an administrative and/or reception team
- Good working knowledge of an IT based clinical system
- Able to design staff rotas to adequately cover a function
- Knowledge of medical terminology
- Comfortable using Microsoft Word, Excel, Outlook and the internet
- Working knowledge of using a medical records system (System1, Emis etc)
Person Specification
Qualifications
Essential
- Demonstrable experience of managing a team/function
- Experience of implementing and overseeing financial protocols
- Experience of performance management
- Good general level of education including GCSE grade C or above (or equivalent) for English
- Able to delegate and oversee completion of tasks
- Able to prioritise work
- Good appreciation of support role
- Excellent communication skills
- Able to design, and implement protocols
- Comfortable with day to day use of computers/IT systems
- Able to accurately input information into the computers
- Able to learn quickly
- A great people person and team player
- Friendly but professional interaction with Patients
- Organised and thorough approach to work
- Able to work under pressure and multi-task
- Able to work on own initiative, yet recognise the need for supervision or to seek advice
- Can maintain patient/practice confidentiality
- Works well within the greater team environment
- Willing to undertake further training to suit changing needs of surgery
- Able to work flexible hours to suit needs of surgery (between the hours of 8.00am 6.30pm, Monday to Friday)
Desirable
- Experience of working within a GP Surgery
- Experience of managing an administrative and/or reception team
- Good working knowledge of an IT based clinical system
- Able to design staff rotas to adequately cover a function
- Knowledge of medical terminology
- Comfortable using Microsoft Word, Excel, Outlook and the internet
- Working knowledge of using a medical records system (System1, Emis etc)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
