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Receptionist

Lawrence House Group

The closing date is 27 June 2025

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Job summary

We are looking for an administrator, with good people skills to deliver patient services in an efficient and professional manner.

You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

A high level of quality customer care is an integral part of this role. You will need to have the ability to be self motivated and be confident on using your own initiative within the limits of the role. If you are someone who is able to work well under pressure and maintain high quality service delivery, we would like to hear from you

Main duties of the job

  • The primary function of the role is to deliver patient services in an efficient and professional manner
  • Working with the team, the front and back office team.
  • To assist with the smooth running of the practice.
  • To ensure that both front of house and administrative targets are met and maintained.
  • To provide a focal point of communication between patients, doctors and other medical staff.
  • To liaise and assist the Team as and when required.

About us

Lawrence House Group (LHG) is part of 4 Surgeries with a warm and friendly team located in the busy and vibrant area in The North East of Haringey.

Our dedicated team including ten GP partners, two nurses, a clinical pharmacist, first contact practitioners, reception staff, a practice manager and practice administrators

We are a well-established, friendly teaching practice, and our dedicated team includes 14 GP's, 5 nurses and 2 HCAs, as well as Pharmacists, Physician Associates and Social Prescribers. We have been providing a full range of GP services for over 40 years and have a patient list size of over 26,000 patients.

We are Based in the heart of East Haringey, with excellent travel links by car and public transport. Haringey is a vibrant and popular area of London with excellent links to other parts of London via underground and overground stations, buses and car

Date posted

25 April 2025

Pay scheme

Other

Salary

£20,000 to £22,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2022-25-0003

Job locations

107 Philip Lane

London

N15 4JR


Welbourne Medical Centre

Monument Way

London

N17 9QX


Job description

Job responsibilities

· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.

· Open/close the practice at the beginning and end of each day and follow the opening and closing procedures

· Booking, cancelling, amending patients appointments using EMIS web clinical software

· Manning the practices email inbox

· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.

· To have an overview of the demands and workflow of the Practice during the working day.

· To book/cancel and amend patients appointments using the clinical system

· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.

· Arranging appointments for patients reviews as part of QOF management

· Register new patients living within our catchment area

· Dealing with internal and external post

· To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.

· Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.

· Effectively signpost patients to services appropriate to their needs

· Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records

· To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records. Processing of referrals using e-RS (previously known as Choose & Book).

· Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.

· Filing prescriptions actioned by the GP

· Medical Records room management (filing and pulling patient medical records). Processing the deductions.

· To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

Job description

Job responsibilities

· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.

· Open/close the practice at the beginning and end of each day and follow the opening and closing procedures

· Booking, cancelling, amending patients appointments using EMIS web clinical software

· Manning the practices email inbox

· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.

· To have an overview of the demands and workflow of the Practice during the working day.

· To book/cancel and amend patients appointments using the clinical system

· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.

· Arranging appointments for patients reviews as part of QOF management

· Register new patients living within our catchment area

· Dealing with internal and external post

· To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.

· Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.

· Effectively signpost patients to services appropriate to their needs

· Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records

· To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records. Processing of referrals using e-RS (previously known as Choose & Book).

· Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.

· Filing prescriptions actioned by the GP

· Medical Records room management (filing and pulling patient medical records). Processing the deductions.

· To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

Person Specification

Qualifications

Essential

  • Candidates must be conscientious, provide solid leadership and have a sound knowledge of management, finance, planning and HR. Experience of working within the NHS is desirable.
  • GCSE grade A-C in English & Maths
  • Experience of working in primary health care (desirable -GP Surgery, but not essential).
Person Specification

Qualifications

Essential

  • Candidates must be conscientious, provide solid leadership and have a sound knowledge of management, finance, planning and HR. Experience of working within the NHS is desirable.
  • GCSE grade A-C in English & Maths
  • Experience of working in primary health care (desirable -GP Surgery, but not essential).

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lawrence House Group

Address

107 Philip Lane

London

N15 4JR


Employer's website

http://www.lawrencehousegroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lawrence House Group

Address

107 Philip Lane

London

N15 4JR


Employer's website

http://www.lawrencehousegroup.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Lawrence House Group

lawrencehousesurgery@nhs.net

02088016640

Date posted

25 April 2025

Pay scheme

Other

Salary

£20,000 to £22,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2022-25-0003

Job locations

107 Philip Lane

London

N15 4JR


Welbourne Medical Centre

Monument Way

London

N17 9QX


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