Job summary
An exciting opportunity has arisen for an Operations Manager to support our Practice Manager in providing leadership to our team and manage the operational aspects of our busy but friendly practice.
Are you a dynamic and forward-thinking manager looking for a new opportunity? We are searching for a highly motivated team player who can support us to continue delivering excellent patient care.
Applicants need to be well organised and innovative with outstanding leadership and communication skills. Whilst having the day-to-day responsibility for the operational aspects of the Practice, there will be close support from the Practice Manager and GP Partners.
Minimum 2 years experience in a management, practice-based role
Strong IT skills, including confident use of clinical systems, Microsoft Office, and digital tools
Basic knowledge of HR processes, including staff support, rotas, onboarding, and record keeping
Excellent communication, organisation, and problem-solving skills
Ability to work independently and as part of a team in a fast-paced environment
Main duties of the job
A key leadership role to support the Practice Manager in all aspects of practice functionality, motivating & managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working
Supporting daily operational management of the practice
Assisting with staff coordination, rotas, and HR administration
Overseeing administrative processes and service delivery
Supporting IT systems, data quality, and digital workflows
Contributing to service improvement and practice development
About us
Why Join Us?
A supportive and friendly work environment.
Opportunities for professional growth and development.
The chance to make a meaningful impact on patient care and staff wellbeing.
About our practice
In an environment that promotes an individuals personal and professional development, this role would be suitable for an established Assistant/Deputy Practice Manager with experience working in primary care, or a new but highly competent and motivated individual. We serve approximately 8700 socially and culturally diverse patients and work from a modern Primary Care Health Centre. We are a multidisciplinary team consisting of doctors, nurses, healthcare assistants, pharmacists, paramedics, physiotherapists and our clinical support team including GP Assistants, and are looking for an individual with a breadth of management skills to support the Practice Manager in our busy practice.
Job description
Job responsibilities
We are seeking a highly organised and proactive Operations Manager with a minimum of two years experience in practice management in a GP setting to support the day-to-day operations of our busy practice. This role involves the direct line management of reception and administrative staff, supporting the clinical team, overseeing staff rotas, and ensuring the smooth running of practice processes. The successful candidate will play a key role in staff management, patient relations, IT projects, and practice administration, working closely with the Practice Manager and Partners.
Key Responsibilities:
Responsibility for the day to day management and support of the reception and Administration team including call/recall systems, enhanced services, CQRS submissions, other contract and item of service claims, document management and workflow.
Monitoring QOF performance via EMIS Web and providing updates to the Practice Manager and Partners as necessary.
IT Lead for the practice; day to day management of EMIS Web and the IT network at the practice. Addressing IT problems which arise and liaising with IT support as necessary. Ensuring any planned changes or developments are implemented efficiently. In collaboration with the Practice Manager develop, maintain and review IT/IG related policies and procedures within the practice.
Manage staff rotas, including annual leave requests.
Lead the induction process for new staff.
Support the Practice Manager with appraisals, probation reviews, and staff training.
Organise and lead regular staff meetings to ensure effective communication.
Manage complaints received within the practice to include acknowledgement, investigation and response to complaints as required. To refer litigious complaints or those requiring Medical Defence organisation involvement to the Practice Manager. To complete the annual complaints report for the practice.
Maintain training records for all practice staff, coordinate mandatory training and other courses and eLearning using Practice Index.
Assist with clinical diary management, ensuring smooth scheduling for the team.
Oversee IT projects, coordinate Information Government requirements including annual completion of the Data Security & Protection Toolkit. organisation of staff induction and training, administration of smartcards.
Ensure the practice website is regularly updated with relevant information.
To coordinate and minute Patient Participation Group (PPG) meetings.
Support the Partners and Practice Manager in operational and strategic initiatives.
In conjunction with the Practice Manager the development, implementation & review of practice policies & procedures.
Implement systems to ensure compliance with CQC regulations and standards.
To ensure effective communications with the Practice manager, Partners and other practice staff on all relevant operational issues. To assist the Practice Manager to facilitate effective communications throughout the practice.
Job description
Job responsibilities
We are seeking a highly organised and proactive Operations Manager with a minimum of two years experience in practice management in a GP setting to support the day-to-day operations of our busy practice. This role involves the direct line management of reception and administrative staff, supporting the clinical team, overseeing staff rotas, and ensuring the smooth running of practice processes. The successful candidate will play a key role in staff management, patient relations, IT projects, and practice administration, working closely with the Practice Manager and Partners.
Key Responsibilities:
Responsibility for the day to day management and support of the reception and Administration team including call/recall systems, enhanced services, CQRS submissions, other contract and item of service claims, document management and workflow.
Monitoring QOF performance via EMIS Web and providing updates to the Practice Manager and Partners as necessary.
IT Lead for the practice; day to day management of EMIS Web and the IT network at the practice. Addressing IT problems which arise and liaising with IT support as necessary. Ensuring any planned changes or developments are implemented efficiently. In collaboration with the Practice Manager develop, maintain and review IT/IG related policies and procedures within the practice.
Manage staff rotas, including annual leave requests.
Lead the induction process for new staff.
Support the Practice Manager with appraisals, probation reviews, and staff training.
Organise and lead regular staff meetings to ensure effective communication.
Manage complaints received within the practice to include acknowledgement, investigation and response to complaints as required. To refer litigious complaints or those requiring Medical Defence organisation involvement to the Practice Manager. To complete the annual complaints report for the practice.
Maintain training records for all practice staff, coordinate mandatory training and other courses and eLearning using Practice Index.
Assist with clinical diary management, ensuring smooth scheduling for the team.
Oversee IT projects, coordinate Information Government requirements including annual completion of the Data Security & Protection Toolkit. organisation of staff induction and training, administration of smartcards.
Ensure the practice website is regularly updated with relevant information.
To coordinate and minute Patient Participation Group (PPG) meetings.
Support the Partners and Practice Manager in operational and strategic initiatives.
In conjunction with the Practice Manager the development, implementation & review of practice policies & procedures.
Implement systems to ensure compliance with CQC regulations and standards.
To ensure effective communications with the Practice manager, Partners and other practice staff on all relevant operational issues. To assist the Practice Manager to facilitate effective communications throughout the practice.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills to support both staff and patients.
- Ability to handle complex queries and complaints with professionalism.
- Strong organizational and problem-solving skills.
- Understanding of clinical diary management and rota planning
Desirable
- Experience in NHS administration and an understanding of NHS policies.
- Knowledge of the Data Security & Protection Toolkit.
- Chairing meetings / producing agendas & minutes
Qualifications
Essential
- Five GSCE/O Levels (or equivalent) including Mathematics and English Language at Grade C or above.
- management/supervisory experience
- Excellent IT/word processing skills with a sound practical knowledge of Microsoft Word, Excel and Outlook.
- Ability to manage and interpret data; to present information in report/spreadsheet format for the practice.
- Ability to take responsibility, work on own initiative and effectively prioritise workload.
- Ability to handle conflict situations within the practice or outside with assertiveness and professionalism
Desirable
- Primary Care experience
- Experience with QOF/Enhanced Services and CQRS reporting
- Previous EMIS Web experience
- Experience with CQC inspections
- Experience of undertaking staff training/appraisals
- Health & Safety training, knowledge or experience
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills to support both staff and patients.
- Ability to handle complex queries and complaints with professionalism.
- Strong organizational and problem-solving skills.
- Understanding of clinical diary management and rota planning
Desirable
- Experience in NHS administration and an understanding of NHS policies.
- Knowledge of the Data Security & Protection Toolkit.
- Chairing meetings / producing agendas & minutes
Qualifications
Essential
- Five GSCE/O Levels (or equivalent) including Mathematics and English Language at Grade C or above.
- management/supervisory experience
- Excellent IT/word processing skills with a sound practical knowledge of Microsoft Word, Excel and Outlook.
- Ability to manage and interpret data; to present information in report/spreadsheet format for the practice.
- Ability to take responsibility, work on own initiative and effectively prioritise workload.
- Ability to handle conflict situations within the practice or outside with assertiveness and professionalism
Desirable
- Primary Care experience
- Experience with QOF/Enhanced Services and CQRS reporting
- Previous EMIS Web experience
- Experience with CQC inspections
- Experience of undertaking staff training/appraisals
- Health & Safety training, knowledge or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
