Job summary
We are
looking to appoint a committed and highly motivated practice manager to be part of our
progressive team.
The successful candidate will play a pivotal role in
ensuring the efficient and effective management of the practice, driving growth
and sustainability in line with NHS policies and developments.
We are looking for proven
HR skills along with excellent interpersonal and team skills to
ensure the smooth running of the practice.
In
addition business and organisational skills will be essential to manage
practice budgets keeping the practice on a firm financial footing and compliant
with CQC regulations.
The Practice Manager is a key member of the team and will be
expected to help and support the team in achieving goals and targets, be
able to motivate the team and to delegate where necessary. They must be able to be a trusted representative for the practice in the wider health care system in which the practice operates.
We are looking for a PM to work a minimum of 30 hours, up to
full time would be considered for the right candidate. Free parking is available.
Main duties of the job
The main role of the post is to manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations.
About us
Meadowside
is a long established friendly and supportive practice in the ever growing town
of Congleton and currently looks after 8,000 patients.
The surgery is warm and welcoming with a well-established
team consisting of: 3 GP partners, 4 salaried GPs, 1 Advanced nurse practitioner, 3 practice nurses,
1 Assistant practitioner, 1 Health care assistant and a reception/administration team of 12.
A number of other staff work in collaboration with us including a
first contact physiotherapist, paramedics and pharmacists providing
consultations and other services to our patients.
Our
collective purpose is to provide the best possible direct care to our patients
and to work on their behalf to improve care given to them indirectly by other
providers where possible.
Job description
Job responsibilities
Management of the day-to-day operations of the practice, ensuring that
staff achieve their primary responsibilities and CQC, QOF and locally commissioned
services targets are met.
HR
processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance ensuring employment law and legislation is
adhered to.
Workforce
planning, ensuring a skill mix and staff have the appropriate level of training
to enable them to carry out their individual roles and responsibilities
effectively.
Management
planning, ensuring a skill mix and staff have the appropriate level of training
to enable them to carry out their individual roles and responsibilities.
Liaise
with the Primary Care Network (PCN) and CCG/federation, attending meetings and
promoting collaborative working.
Provide
support and advice to the partnership; managing the financial aspects of the
practice in conjunction with partners; facilitate partners and practice
meetings, produce agendas and action plans; keeping up to date with developments.
Manage
estates and facilities, including health and safety aspects, risk assessments
and mandatory training.
Job description
Job responsibilities
Management of the day-to-day operations of the practice, ensuring that
staff achieve their primary responsibilities and CQC, QOF and locally commissioned
services targets are met.
HR
processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance ensuring employment law and legislation is
adhered to.
Workforce
planning, ensuring a skill mix and staff have the appropriate level of training
to enable them to carry out their individual roles and responsibilities
effectively.
Management
planning, ensuring a skill mix and staff have the appropriate level of training
to enable them to carry out their individual roles and responsibilities.
Liaise
with the Primary Care Network (PCN) and CCG/federation, attending meetings and
promoting collaborative working.
Provide
support and advice to the partnership; managing the financial aspects of the
practice in conjunction with partners; facilitate partners and practice
meetings, produce agendas and action plans; keeping up to date with developments.
Manage
estates and facilities, including health and safety aspects, risk assessments
and mandatory training.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
- Relevant health and safety experience
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
- Relevant health and safety experience
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
