Receptionist

The Castle Practice

Information:

This job is now closed

Job summary

Receptionists required for a busy GP practice in Castle Bromwich.

We are looking for someone preferably with experience who is flexible and computer literate, able to perform under pressure with excellent attention to detail , reliable, and a great multi tasker for this fast paced receptionist role.

The position available is for

16 hours - 4 days per week 2 Morning shifts and 2 Afternoon shifts

Interviews will be held early November date tbc

Main duties of the job

Main duties of the role are:

The suitable candidate will be required to answer telephone calls, manning front reception desk to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake General Office admin duties including new patient registrations, the transfer and processing of medical records, maintenance of paper and electronic medical records and other day to day office duties in a timely and effective manner.

Have a good standard of education including Math and English.

Previous experience of computer based systems and software packages are desirable.

About us

We are a Busy GP Practice in North Solihull with 5 Partners, 5 Salaried GPs 1 ANP 3 Practice Nurses 3 HCAs 2 Secretaries and a large Reception and IT/Admin Department.

Our work ethic is to be amongst other things, is to be an efficient, empathetic communicator who are able to talk with patients, colleagues and outside agencies face to face and over the phone, self-motivated, well organized and a great time keeper.

Date posted

24 October 2024

Pay scheme

Other

Salary

£11.44 an hour Starting rate, following probation will be assessed.

Contract

Permanent

Working pattern

Part-time

Reference number

A2014-24-0009

Job locations

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH


Job description

Job responsibilities

Job Title:

Receptionist

Responsible to:

Practice Manager/Lead Receptionist

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling medical envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Job description

Job responsibilities

Job Title:

Receptionist

Responsible to:

Practice Manager/Lead Receptionist

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling medical envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

  • Job Title:Receptionist
  • Recruiter:Practice Manager/Lead Receptionist
  • Date:7.6.24
  • QualificationsEssentialDesirable
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
  • ExperienceEssentialDesirable
  • Experience of working with the general public
  • Experience of reception work
  • Experience of working within General Practice
  • SkillsEssentialDesirable
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • BehavioursEssentialDesirable
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • KnowledgeEssentialDesirable
  • Knowledge of SystmOne
Person Specification

Qualifications

Essential

  • Job Title:Receptionist
  • Recruiter:Practice Manager/Lead Receptionist
  • Date:7.6.24
  • QualificationsEssentialDesirable
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
  • ExperienceEssentialDesirable
  • Experience of working with the general public
  • Experience of reception work
  • Experience of working within General Practice
  • SkillsEssentialDesirable
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • BehavioursEssentialDesirable
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • KnowledgeEssentialDesirable
  • Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Castle Practice

Address

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH


Employer's website

https://www.thecastlepractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Castle Practice

Address

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH


Employer's website

https://www.thecastlepractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Office Lead

Tina McSwiggan

thecastle.practice@nhs.net

01217472422

Date posted

24 October 2024

Pay scheme

Other

Salary

£11.44 an hour Starting rate, following probation will be assessed.

Contract

Permanent

Working pattern

Part-time

Reference number

A2014-24-0009

Job locations

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH


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