Job summary
Job Overview
We have a medical receptionist
vacancy, hours to be agreed. You will need to be flexible and work morning and
afternoon shifts and be able to finish as late as 6.30pm. You may also be
required to provide cover for sickness and holidays at short notice.
Main duties of the job
Main Duties of the job
We are looking for an intelligent, self-motivated person with a sunny disposition to join our busy
well-organised team. Previous experience preferred but not essential. A knowledge of Emis Web
will be a great advantage. Applicant must be computer literate, possess good communication,
verbal and written skills, accuracy to detail and confidentiality are essential at all times. The
applicant would be based in reception dealing with patients and their queries, answering the
telephone, inputting data, and other general reception duties. The position can be very demanding
and fast moving at times so an ability to learn new skills quickly and easily and to prioritise workload
are essential skills. Common sense and a good sense of humour are essential. You will be required
to attend training courses and practice meetings.
About us
Overview of your organisation
Come and join our high achieving
very friendly GP training practice. Supported by 3 GP partners, 1
Salaried GP, 3 highly skilled and
experienced Nurse practitioners, 1 Advanced Practitioner, 1 Practice nurse, 1
Trainee Nurse Associate, 2 HCAs and in house Practice pharmacist and
Prescribing technician, along with our very experienced and supportive admin
and reception teams.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
The post holder is responsible for promoting and safeguarding the welfare of a child or adult he/she is responsible for or comes into contact with.
Job Responsibilities:
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests
Telephone
- Have working knowledge of telephone/bleep system, during and after hours.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Triage/ Sign posting as appropriate requests for same day appointments following practice protocol
- Ensuring incoming calls are answered as a priority
Reception
- Receiving patients and visitors to the practice
- Consulting with members of practice team
- Dealing with correspondence such as insurance reports and holiday cancellation forms and advising patients on the relevant charges for private services and accepting payment
- Be able to cover all reception positions as necessary
Prescriptions
- Handing completed repeat prescriptions to patient and checking names and address.
- Cover the dedicated prescription line in order to process medication requests.
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes on request from Clinicians and update as necessary
- Filing post in medical records
- Photocopy as requested.
- Scanning documents on to the clinical system
- SNOMED coding information as instructed and requested
- Undertake and complete daily administrative tasks
Other tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make refreshments for doctors, visitors and other staff members and keeping the kitchen area clean and tidy.
- Any other tasks allocated by managers
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
The post holder is responsible for promoting and safeguarding the welfare of a child or adult he/she is responsible for or comes into contact with.
Job Responsibilities:
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests
Telephone
- Have working knowledge of telephone/bleep system, during and after hours.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Triage/ Sign posting as appropriate requests for same day appointments following practice protocol
- Ensuring incoming calls are answered as a priority
Reception
- Receiving patients and visitors to the practice
- Consulting with members of practice team
- Dealing with correspondence such as insurance reports and holiday cancellation forms and advising patients on the relevant charges for private services and accepting payment
- Be able to cover all reception positions as necessary
Prescriptions
- Handing completed repeat prescriptions to patient and checking names and address.
- Cover the dedicated prescription line in order to process medication requests.
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Pulling/filing notes on request from Clinicians and update as necessary
- Filing post in medical records
- Photocopy as requested.
- Scanning documents on to the clinical system
- SNOMED coding information as instructed and requested
- Undertake and complete daily administrative tasks
Other tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make refreshments for doctors, visitors and other staff members and keeping the kitchen area clean and tidy.
- Any other tasks allocated by managers
Person Specification
Experience
Essential
- Experience of working in a public reception environment
- Experience of dealing with the public/patient both face to face and on the telephone
Desirable
- Experience of using a clinical computerized database system
- Experience of Microsoft office software
- Experience of working in a GP practice or primary care
Knowledge and Skills
Essential
- Excellent communication skills
- Excellent keyboard and computer skills
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all members of the practice team
- Ability to communicate well and have a pleasant and articulate manner
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Other
Essential
- Flexibility of working hours
Person Specification
Experience
Essential
- Experience of working in a public reception environment
- Experience of dealing with the public/patient both face to face and on the telephone
Desirable
- Experience of using a clinical computerized database system
- Experience of Microsoft office software
- Experience of working in a GP practice or primary care
Knowledge and Skills
Essential
- Excellent communication skills
- Excellent keyboard and computer skills
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all members of the practice team
- Ability to communicate well and have a pleasant and articulate manner
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
Other
Essential
- Flexibility of working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
