Medical Receptionist

Derby Road Practice

This job is now closed

Job summary

MEDICAL RECEPTIONIST REQUIRED

Some experience would be preferred but not essential. Approximately 26.75hours per week, job share may be an option. Some flexibility around hours worked will be required during the Practices opening hours. If you are looking for a new challenge and can deliver to a high standard, we would like for you to hear from you.

The hours we require are:

Monday 7.45am - 1.30pm

Tuesday 7.45am - 6.30pm

Wednesday - day off

Thursday 12.30 - 6.30pm

Friday 12.30 - 6.30pm

If you want to work in a happy friendly environment with plenty of support please apply.

*Due to normally high volume applications received, if the Practice has not contacted you within 2 weeks of the close date please assume that on this occasion your application has been unsuccessful.*

**Previous applicant need not apply**

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Derby Road Group Practice strives continuously to provide better healthcare for our patients. We are a friendly Practice with various clinicians and other allied health professionals.

Date posted

03 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1999-23-0004

Job locations

27-29 Derby road

Portsmouth

Hants

PO2 8HW

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Training and deliver document workflow

f. Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, also be involved in the management of medication requests from external parties

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Read code data on Systm1

i. Conduct administration regarding E-consults

j. Photocopy documentation as required

k. Data entry of new and temporary registrations and relevant patient information as required

l. Input data into the patients healthcare records as necessary

m. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Business Manager

n. Manage all queries as necessary in an efficient manner

o. Carry out system searches as requested

p. Maintain a clean, tidy, effective working area at all times

q. Monitor and maintain the reception area and notice boards

r. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

Primary Responsibilities

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Training and deliver document workflow

f. Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, also be involved in the management of medication requests from external parties

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Read code data on Systm1

i. Conduct administration regarding E-consults

j. Photocopy documentation as required

k. Data entry of new and temporary registrations and relevant patient information as required

l. Input data into the patients healthcare records as necessary

m. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Business Manager

n. Manage all queries as necessary in an efficient manner

o. Carry out system searches as requested

p. Maintain a clean, tidy, effective working area at all times

q. Monitor and maintain the reception area and notice boards

r. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

Experience of working with the general public- Essential

Desirable

Experience of administrative duties - Desirable
Experience of working in a health care setting - Desirable

Person Specification

Qualifications

Essential

Experience of working with the general public- Essential

Desirable

Experience of administrative duties - Desirable
Experience of working in a health care setting - Desirable

Employer details

Employer name

Derby Road Practice

Address

27-29 Derby road

Portsmouth

Hants

PO2 8HW

Employer's website

https://www.derbyroadgrouppractice.co.uk (Opens in a new tab)

Employer details

Employer name

Derby Road Practice

Address

27-29 Derby road

Portsmouth

Hants

PO2 8HW

Employer's website

https://www.derbyroadgrouppractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Gina Cooper

ginacooper@nhs.net

00000000000

Date posted

03 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1999-23-0004

Job locations

27-29 Derby road

Portsmouth

Hants

PO2 8HW

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