Job responsibilities
Medical Receptionist
Job overview:
(Note: In addition to these functions employees are
required to carry out such duties as may reasonably be required)
* Welcome patients and visitors to the practice
* Assist patients on the phone, electronically and
in person
* Help to maintain the safety and comfort of
patients
* Maintain records of appointments, financial
transactions and other administrative duties
* Taking payments from patients for insurance
reports and private medicals
* Keep patient records accurate and up to date
* Maintain skills and undertake such training and
development as may from time-to- time be required to maintain personal
competency
* Participate in all activities required by CQC
registration
* Opening and closing premises
* Opening post and distributing Doctors mail
* Dealing with queries from hospitals, community
providers in relation to referrals and patient care
Location: Highcroft Surgery, but you may be asked to
travel for meetings and training or provide cover for another practice or
Primary Care Network at such notice.
Working hours: Hours of work will be detailed in your
contract of employment.
Responsibilities and duties of the job
Role specific
duties:
* Greet patients in person, working to put them at
ease and giving any explanations within your competency
* Signpost patients to the correct service to
ensure that they receive the right care first time
* Make and change appointments as required
* Work with the practice information recording
systems and computer systems in maintaining clinical records
* Handle payments to the practice by cash, card,
cheque and bank transfer ensuring accurate records are maintained
* Report all significant events, including near
misses for inclusion in the Practice Risk Register
* Practice the highest standards of confidentiality
when dealing with all aspects of patient information
* Participate in activities required to assess
compliance with CQC Fundamental Standards
* Participate in the maintenance of the complaints
system at Highcroft Surgery and in resolving complaints to improve service
* Use all equipment in accordance with published
instructions and guidelines
* Report any faults or safety worries with
equipment and premises
* Open and distribute Highcroft Surgery post both on
paper and electronically
* Process repeat prescription requests
* Assisting patients with registrations and
processing the paperwork
* Completing all patient information in electronic
and/or paper records
* Maintain patient electronic medical records
* Accessing relevant patient information when
required
* Daily preparation and close down of consulting
rooms
* Ensure consulting rooms are stocked with the
necessary equipment, information and forms to enable clinics to proceed without
interruption
* Maintain and encourage adequate security
measures, ensuring all consulting rooms are locked when not in use
* Maintain the Health and Safety of all staff,
patients and visitors
* Participate in regular reviews of personal
development plans
* Undergo further training as required by Highcroft
Surgery
The post holder will, if required to do so, obtain,
process and/or use information in line with the GDPR requirements:
* To maintain information notice board in line with
national/local health promotion campaigns
* To attend relevant meetings as required
* To immediately report any safeguarding or
compliance concerns
Working
with others:
* Develop and maintain effective working
relationships with all other employees and contractors at Highcroft Surgery
* Use email and other recognised methods and
processes to communicate with patients and other agencies ensuring this is
always done while following the policies and procedures of Highcroft Surgery
such as maintaining patient confidentiality
* Effectively liaising with other clinicians
including Health Visitors, District Nurses, Midwives, Counsellors, etc. as
required
* Co-operate in maintaining a staffing rota to
provide adequate levels of resources
* Work with other employees to ensure a seamless
journey for patients through different aspects of their care
* Assist management to maintain regulatory
compliance
* Co-operate in the effective resolution of team
conflicts
* Attend practice meetings as required
* To act as a chaperone as requested by clinicians
(if DBS checked and trained)
* To function as an integral part of the team at
Highcroft Surgery
* Inform the Practice Manager/Operations
Manager/Reception Supervisor of any reported or suspected failings in the
provision of care within Highcroft Surgery
Leading
by example:
* Promote and implement all the practice policies
and procedures
* Participate in developing the philosophy, goals
and objectives for patient health care provided by Highcroft Surgery
* To participate in the induction programme of new
staff joining Highcroft Surgery
* Participate in patient audits
* Ensure that patients rights are protected
Personal
responsibilities:
* To have knowledge of and act at all times within
the boundaries of Health and Safety legislation, Data Protection Act and Care
Quality Commission compliance requirements
* Provide information for a DBS check, and inform
the practice of any incident that may change the DBS status
* Be responsible for your own Health & Safety
* Work within your personal competence
* Promote and participate in a high standard of
care within Highcroft Surgery
* Participate in taking care of your own Health
& Safety. Ensure that you do not do anything to compromise the health and
safety of either your colleagues or yourself
* Give agreed notice of periods of absence and
leave
* Keep to the dress code required by the practice,
both in terms of any uniform and personal appearance
* Ensure that patients rights are protected
Essential
skills:
* Good understanding of Information Technology
* Use of Excel, Word and office applications
* English Language, both spoken and written
* Maintaining accurate records and databases
* Good communication skills, in person, on the
phone and in writing
* A flexible approach and an ability to demonstrate
empathy
* Working as part of a team
* Customer/client/patient facing rolls
* Prioritisation of tasks
* Working in a pressured environment with an
ability to effectively resolve concerns, issues and challenging situations
Desirable
skills:
* A good standard of general education
including English and Maths at GCSE C or above (or equivalent)
* Relevant experience within a GP practice
* Understanding the role of the CQC
Value-based personal qualities:
Working together:
* Involve patients, family, external agencies and
colleagues
* Speak up when things go wrong
Respect
and dignity:
* Understand person-centred care and can
demonstrate treating people as individuals and respecting choices
Everybody
counts:
* Ensuring no one is discriminated against or
excluded
* Understand human rights and impact on care
delivery
* Facilitating people to speak up about concerns
and acting upon them
Commitment
to quality of care:
* Striving for quality in everything we do;
recognising and understanding what quality at Highcroft Surgery means for our patients
* Being accepting about criticism and focusing on
improvement
* Being open to new opportunities for learning and
identifying the limits of skills and knowledge
Compassion:
* Treating people with kindness
* Understanding the importance of empathy in all
areas of employment
* Understanding the values of others and always
providing a caring service
Improving
lives:
* Focus on how things could be done better and
sharing ideas
* Understanding of wellbeing and what is important
to patients of Highcroft Surgery
* Improving outcomes for patients
* Ensuring appropriate services are provided for
patients