Link Worker

Job description

Job responsibilities

Main Duties and Responsibilities

1. To complete comprehensive and holistic assessments of need for those referred to the service within agreed timeframes. .

2. To triage referrals and signpost to specialist support quickly where necessary

3. To work with a caseload of individuals to facilitate access to recommended community-based interventions and programmes of activity that benefit health and wellbeing. To support individuals into provision within agreed timeframes

4. To develop collaborative wellbeing support plans with individuals which promote choice and complement any medical treatment or advice

5. To identify any barriers to people accessing services and activities and work with individuals to overcome these

6. To use a range of techniques and interventions to support people, including those with long term conditions, to self-manage their health and encourage behavioural and lifestyle change.

7. To monitor and record outcomes within SystmOne through the use of recognised assessment tools and outcome measures, including SWEMWBS and the Wellbeing Wheel

8. To build networks with local community resources such as activities and services that may have an impact on health and wellbeing and support individuals to access these.

9. To develop multi-agency working across communities and voluntary and statutory organisations to improve health and address health inequality

10. To gather and collate statistical and other information and data as required, to report on activity and outcomes and ensure effective qualitative and quantitative monitoring and evaluation of the service

11. To reflect on practice and participate in team meetings, practice development forums and peer supervision

12. To develop an awareness of local and national developments and best practice in this area of work and to attend relevant conferences, meetings and training events as required

13. To ensure that client records and other information systems are completed accurately and within agreed timescales.

14. To ensure that support undertaken is meaningful, respectful, promotes self-determination and is in line with the individual support plan.

15. To adhere to organisational policies and procedures relating to risk and personal safety

16. Any other duties commensurate with the grade and level of responsibility of this post

17. Adhere to, promote and ensure compliance with Feel Good Factor’s policies and procedures

18. Represent the company in a positive and professional manner at all times

19. Commitment to and delivery of Feel Good Factor’s core values and business plan

20. Commitment to continuous personal development

21. Undertake any relevant training appropriate to the role

22. The ability to work flexibly and sometimes outside of core hours for which a TOIL system is in place

As part of Chapeltown PCN’s Wellbeing Team (along with Health Coaches and Occupational Therapist) you will review pathways in conjunction with the Service Manager to ensure that provision is of a consistently high quality.

Organisational Expectations

We expect all employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation.

Person Specification

Experience

Essential

• Experience of multi-agency working and signposting to appropriate support
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
• Experience of working with people with diverse health and social care needs
• Experience of using recognised assessment tools

Desirable

• Experience of working with Client Management Systems such as PARIS, P-MIS, RIO etc.
• Experience of mental health either as service user, carer, worker or volunteer

Knowledge and Skills

Essential

• Excellent verbal communication skills with the ability to communicate effectively at all levels
• Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc.
• Good interpersonal skills including listening and display empathy
• Creative, flexible and imaginative approach to working with people with diverse support needs
• Understanding of and barriers people face to accessing services and how to overcome them
• Ability to support and motivate people to make sustained changes in their lives
• Ability to reflect on and share practice with peers
• Have access and willingness to use a car together with being in possession of a full current driving license and business insurance

Desirable

• Knowledge of a range of community groups and services which support wellbeing
• Knowledge of a range of interventions which support behavioural change e.g. Motivational Interviewing
• Language skills e.g. Urdu, Polish, BSL, etc.

Approach

Essential

• Demonstrate understanding and commitment to equal opportunities and diversity
• Demonstrate commitment to combatting disadvantage and inequality in health provision
• Demonstrate a commitment to enabling and empowering clients to become actively involved in the organisation
• Able to build and maintain relationships whilst maintaining appropriate professional boundaries
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Martins Practice

Address

210 Chapeltown Road

Leeds

LS7 4HZ

Employer's website

https://www.stmartinspracticeleeds.nhs.uk/ (Opens in a new tab)